PhilRB
Contributor
Contributor

USB Arbitrator problems

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Hi,

I am running VMWare 12.5.9 on a brand new pc/Windows 10 system. The USB arbitrator service never fully starts, it shows status as starting in the Service Control Manager. The same issue was also present in version 12.5.8 - which is why I upgraded!

The log (below) doesn't mean much to me, so I've no idea how to resolve this issue, As this fails before I even try running a VM, I guess it is some incompatibility with my system.

Any thoughts on how I might get this to work?

2018-10-26T16:43:14.294+01:00| usbArb| I125: Log for VMware USB Arbitration Service pid=9472 version=12.5.3 build=build-5097610 option=Release

2018-10-26T16:43:14.294+01:00| usbArb| I125: The process is 64-bit.

2018-10-26T16:43:14.294+01:00| usbArb| I125: Host codepage=windows-1252 encoding=windows-1252

2018-10-26T16:43:14.294+01:00| usbArb| I125: Host is Windows 8 Enterprise, 64-bit  (Build 9200)

2018-10-26T16:43:14.281+01:00| usbArb| I125: VTHREAD initialize main thread 3 "usbArb" host id 2976

2018-10-26T16:43:14.283+01:00| usbArb| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)

2018-10-26T16:43:14.283+01:00| usbArb| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware USB Arbitration Service): Cannot create a file when that file already exists (183)

2018-10-26T16:43:14.283+01:00| usbArb| I125: DictionaryLoad: Cannot open file "C:\ProgramData\VMware\VMware USB Arbitration Service\config.ini": The system cannot find the file specified.

2018-10-26T16:43:14.283+01:00| usbArb| I125: PREF Optional preferences file not found at C:\ProgramData\VMware\VMware USB Arbitration Service\config.ini. Using default values.

2018-10-26T16:43:14.283+01:00| usbArb| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)

2018-10-26T16:43:14.284+01:00| usbArb| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware USB Arbitration Service): Cannot create a file when that file already exists (183)

2018-10-26T16:43:14.284+01:00| usbArb| I125: DictionaryLoad: Cannot open file "C:\ProgramData\VMware\VMware USB Arbitration Service\settings.ini": The system cannot find the file specified.

2018-10-26T16:43:14.284+01:00| usbArb| I125: PREF Optional preferences file not found at C:\ProgramData\VMware\VMware USB Arbitration Service\settings.ini. Using default values.

2018-10-26T16:43:14.284+01:00| usbArb| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)

2018-10-26T16:43:14.284+01:00| usbArb| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware USB Arbitration Service): Cannot create a file when that file already exists (183)

2018-10-26T16:43:14.285+01:00| usbArb| I125: DictionaryLoad: Cannot open file "C:\ProgramData\VMware\VMware USB Arbitration Service\config.ini": The system cannot find the file specified.

2018-10-26T16:43:14.285+01:00| usbArb| I125: PREF Optional preferences file not found at C:\ProgramData\VMware\VMware USB Arbitration Service\config.ini. Using default values.

2018-10-26T16:43:14.287+01:00| usbArb| I125: DictionaryLoad: Cannot open file "C:\Windows\system32\config\systemprofile\AppData\Roaming\VMware\config.ini": The system cannot find the file specified.

2018-10-26T16:43:14.287+01:00| usbArb| I125: PREF Optional preferences file not found at C:\Windows\system32\config\systemprofile\AppData\Roaming\VMware\config.ini. Using default values.

2018-10-26T16:43:14.288+01:00| usbArb| I125: PREF Disabling user preferences because disableUserPreferences is set.

2018-10-26T16:43:14.288+01:00| usbArb| I125: PREF Failed to load user preferences.

2018-10-26T16:43:14.288+01:00| usbArb| I125: POLL Using the WSAPoll API Implementation for PollDefault

2018-10-26T16:43:14.293+01:00| usbArb| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Windows): Cannot create a file when that file already exists (183)

2018-10-26T16:43:14.293+01:00| usbArb| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Windows\TEMP): Cannot create a file when that file already exists (183)

2018-10-26T16:43:14.293+01:00| usbArb| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Windows\TEMP\vmware-SYSTEM): Cannot create a file when that file already exists (183)

2018-10-26T16:43:14.295+01:00| usbArb| I125: Hostinfo_OpenProcessBits: OpenProcess access bits are 1000.

2018-10-26T16:43:14.312+01:00| usbArb| I125: DICT --- GLOBAL SETTINGS C:\ProgramData\VMware\VMware USB Arbitration Service\settings.ini

2018-10-26T16:43:14.312+01:00| usbArb| I125: DICT --- NON PERSISTENT

2018-10-26T16:43:14.312+01:00| usbArb| I125: DICT --- USER PREFERENCES

2018-10-26T16:43:14.312+01:00| usbArb| I125: DICT --- USER DEFAULTS C:\Windows\system32\config\systemprofile\AppData\Roaming\VMware\config.ini

2018-10-26T16:43:14.312+01:00| usbArb| I125: DICT --- HOST DEFAULTS C:\ProgramData\VMware\VMware USB Arbitration Service\config.ini

2018-10-26T16:43:14.312+01:00| usbArb| I125: DICT --- SITE DEFAULTS C:\ProgramData\VMware\VMware USB Arbitration Service\config.ini

2018-10-26T16:43:14.312+01:00| usbArb| I125: VMware USB Arbitration Service Version 15.2.0

2018-10-26T16:43:14.313+01:00| vthread-4| I125: VTHREAD initialize thread 4 "vthread-4" host id 6004

2018-10-26T16:43:14.313+01:00| vthread-4| I125: USBArb: Starting VMUSBArbService args:'VMUSBArbService'

2018-10-26T16:43:14.317+01:00| vthread-4| I125: USBGW: Host controller #0 hc= "\\?\HCD0"

2018-10-26T16:43:14.317+01:00| vthread-4| I125: USBGW: Host controller #0 rootHubName="USB#ROOT_HUB30#4&233f764e&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}"

2018-10-26T16:43:14.317+01:00| vthread-4| I125: USBGW: Host controller #0 rootHubDevInst="USB\ROOT_HUB30\4&233f764e&0&0"

2018-10-26T16:43:14.317+01:00| vthread-4| I125: USBArbW: Connected to HCMON version 3.12

2018-10-26T16:43:14.332+01:00| vthread-5| I125: VTHREAD initialize thread 5 "vthread-5" host id 9872

2018-10-26T16:43:14.332+01:00| vthread-5| W115: USBArbW: Error setting autoconnect flag: A device attached to the system is not functioning (31)

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Accepted Solutions
Parveen1988
Enthusiast
Enthusiast

Question: Are you running any anti-virus program on the host? If yes, try below:

1. Uninstall the Anti-Virus.

2. Reboot the Machine.

3. Repair WS.

4. Reboot.

5. Launch WS, and open services.msc, issue should get resolved.

In case you don't have any anti-virus or any software which possible would be scanning your disks.

Step 3-5 should help you.

View solution in original post

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3 Replies
Parveen1988
Enthusiast
Enthusiast

Question: Are you running any anti-virus program on the host? If yes, try below:

1. Uninstall the Anti-Virus.

2. Reboot the Machine.

3. Repair WS.

4. Reboot.

5. Launch WS, and open services.msc, issue should get resolved.

In case you don't have any anti-virus or any software which possible would be scanning your disks.

Step 3-5 should help you.

View solution in original post

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PhilRB
Contributor
Contributor

Thank you , this fixed my issue. However, company policy means I need to re-install the anti-virus. At the moment I've added whatever VMWare installation folders I have to the exclusions list - will this be sufficient to avoid this problem returning?

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Parveen1988
Enthusiast
Enthusiast

Hopefully.

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