Visio 2010 Self Repair issue using ThinApp4.7

[OnVM]

Hi

Capture part done on Windows Vista 32 bit for Visio 2010 using new ThinApp 4.7. when launch Visio entry point application self-repair and throwing license window and terminates.

Any help highely appriciated.

[Lakshman]

What type of license are you using? MAK or KMS?

[OnVM]

KMS type..also another thing oberved it self repair for OSPP service and then throw message "system cannot find specified path" and then launch..

[Lakshman]

Have you followed all the steps mentioned here?

http://blogs.vmware.com/thinapp/2011/02/quick-start-guide-for-deploying-office-2010-using-thinapp-46...

As you are capturing on Win 7, you can skip the .NET steps.

Have you launched or activated Visio 2010 before postscan?

[OnVM]

Yes , captured part done on Win7. .Net already skipped.

Product launched before postscan , in the help product activation required shown.

But it launch fine.

http://blogs.vmware.com/thinapp/2011/02/quick-start-guide-for-deploying-office-2010-using-thinapp-46... are for MS Office , same for Visio also ?

[Lakshman]

You should NOT launch Visio before postscan. Yes, please follow the same blog for Visio (you can skip Step 15).

For general Office 2010 tips: http://communities.vmware.com/docs/DOC-15556

[OnVM]

Without launch Visio post scan done and launhed entry point. pl refer the attach text file.

Rest of the shortcut works fine , initially self repair happen for a while...(each time)

[Lakshman]

Is Office 2010 installed natively on the deployment machine? Or any Office 2010 product ThinApp installed or launched?

[OnVM]

No native office installed or any other office product

Sent from BlackBerry® on Airtel

[OnVM]

On clean machine tested , also while building do require to install visio natively ?

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[Lakshman]

No, Visio is not required to be installed natively.

Can you confim you have followed all the steps for KMS mentioned here?

http://blogs.vmware.com/thinapp/2011/02/quick-start-guide-for-deploying-office-2010-using-thinapp-46...

If you still have problems, please file a ticket with VMware.

[OnVM]

Yes confirming all steps followed as mentioned in below url. Done some investigation now self repair is there but no ospp service message.

What is the process to raise the ticket?

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[Lakshman]

Are you able to launch Visio after self repair?

[OnVM]

Yes

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[OnVM]

Yes sucessfully launched. In the background msi process running while self repairing. Eventvwr only say visio 2010 failed to installed.

Sent from BlackBerry® on Airtel

[OnVM]

Recent eventvwr attached text file..pl refer..

[OnVM]

Hi

Can you pl throw any light on the latest text file attached I.e eventvwr.txt ?

Sent from BlackBerry® on Airtel

[Lakshman]

I have heard from another customer too that this issue occurs only with 4.7 release and doesn't occur with 4.6 release.

I have not tried yet with 4.6 release but you can give a try if you want.

[vFantom]

This is an on going issue with Visio and Project 2010. The fact is that these apps ar not support with Thinapp with native Office 2010. If anyone has successfully done this with either app, please post a new article showing the steps. Thanks.

[Lakshman]

vFantom,

Yes, Office 2010 ThinApp may not work properly if native Office 2010 is installed. This is a known issue mentioned here:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=102228...

The good news is that this issue is already code fixed for the upcoming release of ThinApp. Also, the issue when running Project 2010 along with Visio 2010 or Office 2010 concurrently on the same machine is fixed too.