JeffStahl78
Contributor
Contributor

Another one - Skyline Advisor - There was an issue validating your login credentials against our backend database.

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We set up Skyline Advisor last week and as-of this morning, 72 hours later, we're still getting the "There was an issue with validating your login credentials against our backend database."  Any suggestions on how we resolve this?  Thanks for any assistance you can offer.

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VishShah
VMware Employee
VMware Employee

Finally, We have managed to resolve the issue after re-registering the collector on newly created CSP Org, Access issues to Advisor created a problem due to existing multiple CSP Org's created by Primary registered user and switching to CSP Organization doesn't help to identify the user's access granted to which unique CSP Org.

Step 1) De-register Collector without removing the association of added vCenter Endpoints by following the below command

If the above command does not results successful output, navigate to path cd /usr/local/skyline/ccf/config/generated/ and then execute rm to delete the all .json extension files.

rm *.json

Step 2) Reboot the Collector appliance, this will reset the appliance password, configured proxy, including Registration.

It does not delete any other entries and would keep rest at location /usr/local/skyline/ccf/config/generated/endpoints

Step 3)  Log in to Collector http://10.X.X.X/5480 & Change the Default "admin" Password

Step 4)  Launch URL Skyline - Getting Started create a new Organization to register the Collector > Follow the steps and choose Next till you get access URL for Advisor.

Note: If any Community user experiencing similar issues, this solution may not apply. When we grant access with [Desired Permissions for Collector as User & for Advisor as Admin Roles.] under Identity & Access Management on CSP Advisor for Internal Employees, they should be able to access the Advisor in next 24-48 hours.

If those users were already added then please request them to access the below Link in Incognito mode https://skyline.vmware.com/advisor?authtype=csp  'or' Skyline Advisor Application Select Option to log in Using CSP ( Ctrl + Shift + N = will launch the chrome in Incognito). Please raise a new query on the community if required further assistance.

Regards Vishwajit Shah Skyline Support Moderator VCA-DCV | VCP5-DCV | VCP6.0; 6.5-DCV & CMA | VCA-DBT | VCAP60-DCV

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9 Replies
Rexit1982
Enthusiast
Enthusiast

Previous user, Same issue.

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VishShah
VMware Employee
VMware Employee

Hello JeffStahl78,

Welcome to Communities,

I would request you to please share a few details with us on VMware Skyline Community - Smartsheet.com so I can investigate the issue internally.

Regards Vishwajit Shah Skyline Support Moderator VCA-DCV | VCP5-DCV | VCP6.0; 6.5-DCV & CMA | VCA-DBT | VCAP60-DCV
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VishShah
VMware Employee
VMware Employee

Hello Rex1982,

I would request you to please share a few details with us on VMware Skyline Community - Smartsheet.com so I can investigate the issue internally.

Regards Vishwajit Shah Skyline Support Moderator VCA-DCV | VCP5-DCV | VCP6.0; 6.5-DCV & CMA | VCA-DBT | VCAP60-DCV
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JeffStahl78
Contributor
Contributor

VishShah - I did... immediately after making the initial post yesterday.  Thanks for looking into it.  All the users in my organization are experiencing the same issue; none of us can log in.

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VishShah
VMware Employee
VMware Employee

Hello JeffStahl78, JeffStahl78

I have responded today from my official email to validate the few checks, please reply to me if there are any issues I will contact you personally to assist you further.

Regards Vishwajit Shah Skyline Support Moderator VCA-DCV | VCP5-DCV | VCP6.0; 6.5-DCV & CMA | VCA-DBT | VCAP60-DCV
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TonyGuadagno
Contributor
Contributor

I am also having this issue, i just filled out a smartsheet.

thanks

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VishShah
VMware Employee
VMware Employee

Tony confirmed that issue has been resolved he is able to log in on the Advisor without any issues.

Regards Vishwajit Shah Skyline Support Moderator VCA-DCV | VCP5-DCV | VCP6.0; 6.5-DCV & CMA | VCA-DBT | VCAP60-DCV
TonyGuadagno
Contributor
Contributor

yes, i am all set, thanks

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VishShah
VMware Employee
VMware Employee

Finally, We have managed to resolve the issue after re-registering the collector on newly created CSP Org, Access issues to Advisor created a problem due to existing multiple CSP Org's created by Primary registered user and switching to CSP Organization doesn't help to identify the user's access granted to which unique CSP Org.

Step 1) De-register Collector without removing the association of added vCenter Endpoints by following the below command

If the above command does not results successful output, navigate to path cd /usr/local/skyline/ccf/config/generated/ and then execute rm to delete the all .json extension files.

rm *.json

Step 2) Reboot the Collector appliance, this will reset the appliance password, configured proxy, including Registration.

It does not delete any other entries and would keep rest at location /usr/local/skyline/ccf/config/generated/endpoints

Step 3)  Log in to Collector http://10.X.X.X/5480 & Change the Default "admin" Password

Step 4)  Launch URL Skyline - Getting Started create a new Organization to register the Collector > Follow the steps and choose Next till you get access URL for Advisor.

Note: If any Community user experiencing similar issues, this solution may not apply. When we grant access with [Desired Permissions for Collector as User & for Advisor as Admin Roles.] under Identity & Access Management on CSP Advisor for Internal Employees, they should be able to access the Advisor in next 24-48 hours.

If those users were already added then please request them to access the below Link in Incognito mode https://skyline.vmware.com/advisor?authtype=csp  'or' Skyline Advisor Application Select Option to log in Using CSP ( Ctrl + Shift + N = will launch the chrome in Incognito). Please raise a new query on the community if required further assistance.

Regards Vishwajit Shah Skyline Support Moderator VCA-DCV | VCP5-DCV | VCP6.0; 6.5-DCV & CMA | VCA-DBT | VCAP60-DCV
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