Principal Engineer in VMware vSphere Virtualization, Storage, Infrastructure, SRM, Replication, vRealize Automation since last 7 years.
Supporting Enterprise customers in Asia Pacific region.I work closely with Partner's, Mission, Business Critical Accounts and Key Customer's in the APAC & EMEA region.
My prime responsibility was to develop and grow existing relationships within a specific geographic territory while managing all day-to-day operations associated.
This includes building solid customer relationships, resolving all issues related to VMware products and solutions and addressing concerns and issues encountered in the Virtualized environments.Consulting in implementation,designing and support of VMware solutions in Mission and Business Critical Environments.
• Root cause complex issues and provide detailed analysis with appropriate recommendations to improve the customer’s experience with VMware products.
• Reproduce issues at VMware labs to understand the transient failures to expedite the resolution.
• Report bugs and issues to the engineering team and work closely with them to improve the product through continuous feedback.
• Author KB articles, related to Critical issues.
• Experience in Design and Deployment of 15+ customer engagements across APJ & EMEA regions
• Provide webinar and TOI's for technology aspirant customers and partners to cater the technological needs for architectural and design considerations.
• Products Testing during Beta Phase
• Mentored new engineers
• Driving Critical Escalations for vSphere Core Products with Engineering and Support Peers