Change from Foundation to Enterprise not working

[LaurenMalhoit]

Hi All,

I tried to change the license for vCOPS from Foundation to an eval license of Enterprise (standalone).  I'm able to change it in the licensing area, but even after I restart the vSphere client it still says vCOPS is in license mode: foundation.  I've also tried restarting the vApp, but to no avail.  The foundation version is registered with vCenter and has been working fine. 

This is on vSphere 5.0 using vCOPS 5.6.

Any help would be appreciated.

Thanks,

Lauren

[jddias · Accepted solution]

Hi Lauren,

  Not sure how long you gave this, but the license cache updates hourly.  This KB will show you how to trigger that refresh immediately ...

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=204269...

[LaurenMalhoit]

Awesome!  I will give this a try tomorrow and get back to you.

Thanks!

[SanjayaPanigrah]

Are you asigning the license to correct vcops Asset ?

Do the following and provide the information. If possible provide  the diag bundle.

1.  Restrat theweb  service " service vcopsweb restart"

2. Run Command as admin user  " vcops-admin license status"

3. Run Command as admin user  vcops-admin license sku

4. Provide the /usr/lib/vmware-vcops/user/conf/lic_audit.log