devices keep getting unenrolled repeatedly in workspace one

[kiranalur]

We are facing an issue where devices keep getting unenrolled from Workspace one

The method to install is VMware Workspace intelligent hub, any troubleshooting or guidance will really help

[Noordan]

Hi,

Do you have any enrollment restrictions configured?

[kiranalur]

No we do not have any Enrollment Restrictions

[Yodanuggs]

There is a setting somewhere in WS1 that sets a time limit on how long a device can go before it un-enrolls. I don't remember offhand where that setting is but we had to adjust the timeout limit on our Zoom Room iPads a while back because of this issue.

Hopefully someone else can verify this, I am not the admin for our account, I work in it when I need to but I had our admin do it for me when I needed it.

[dcorna]

Hello,

what events do you see in the Troubleshooting section on the device page? Is there any compliance policy? Are the devices enrolled with basic users or directory users?

[kiranalur]

There is no compliance policy, saw an issue with certificate being expired and rectified it and now there is no issue

[sluzi1986]

Thank you for the update - can you elaborate on what certificate was triggering this, so the thread can be helpful to future people who search?