HI Ramesh,
Thanks for letting me know, out support person wants to migrate to SEG V2 now, i will let him know that doing this does not resolve the problem. Saying that I have to migrate as SEG has one last month or so left of support.
The only thing I know is that this problem started in late September 2018 , so I am trying to piece what change was rolled out at the time eg, Boxer!