"General failure" when configuring SSO authentication in vRO 6.0.4

[dmckinney]

We have a new install of the vRO 6.0.4 appliance and are getting the not-very-helpful message "General failure" when trying to set up SSO Authentication. All we have entered is the hostname ("https://xxx.xxx:443" and have also tried port 7444) and the Admin user and password. Not really sure where to go from here. Any ideas?

[iiliev]

Have you imported the host certificate and SSO server certificate (from URL xxx.xxx and xxx.xxx:7444, respectively)?

Also, check if there is no big time skew between vRO and SSO machines. And check if there are some exceptions/errors in vRO configurator and SSO server logs.