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Craig_G2
Hot Shot
Hot Shot

vRA 6.2 Upgrade Issues

Has anyone successfully upgraded yet?

The upgrade process went fine, util I got to the "apply branding stage". When trying to re-register with SSO I got the following error:


JAXP00010001: The parser has encountered more than "100" entity expansions in this document; this is the limit imposed by the JDK. java.lang.AssertionError: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; JAXP00010001: The parser has encountered more than "100" entity expansions in this document; this is the limit imposed by the JDK.

I found this KB which fixed the issue - VMware KB: Creating tenants and adding or deleting users fails in VMware vRealize Automation when us...

Once I logged in to the vRA portal I noticed that my items were not displaying the correct information, and when you click into the details of a VM it comes up with "cannot find machineID parameter".

After having a closer look in catalina.out I noticed that the IAAS repository service could not authenticate. This was confirmed when looking at the logs on the IAAS server.

Reverting to snapshot/backups seems to have made matters worse as I can't rerun the upgrade. I get:

"Cannot validate Model Manager Web host. The remote server returned an error: (500) Internal Server Error"

Browsing to https://localhost/Repository when logged in as my service account user confirms this to. It displays a "FailedAuthentication / Invalid Credentials" error.

This is the first time I have had issues with vCAC/vRA installs/upgrades!

As always any pointers are appreciated!

Cheers

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3 Replies
admin
Immortal
Immortal

Interesting. Can you attach the Web_Admin log, All.log, Repository.log and catalina.out? Also, I would open an SR with us, just in case. Distributed installation or simple install?

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Craig_G2
Hot Shot
Hot Shot

Whoops I forgot to mark this as done!

It was fixed by upgrading my vCenter SSO version 🙂

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Craig_G2
Hot Shot
Hot Shot

So a bit more info -

I had to run the following commands to get everything to talk again:

Vcac-Config.exe GetServerCertificates -url https://vcac.vcloud.local --FileName vcac-config.data

Vcac-Config.exe RegisterSolutionUser -url https://vcac.vcloud.local --Tenant vsphere.local -cu administrator@vsphere.local -cp Passw0rd123 --FileName vcac-config.data -v

Vcac-Config.exe MoveRegistrationDataToDB --FileName vcac-config.data -s "sql.vcloud.local" -d "vCAC" -v

IISRESET

Then commands from here:

http://pubs.vmware.com/vCAC-61/index.jsp?topic=%2Fcom.vmware.vcac.install.doc%2FGUID-F5D12606-9804-4...

http://pubs.vmware.com/vCAC-61/index.jsp#com.vmware.vcac.install.doc/GUID-ABC7F34D-1A70-4A01-B1B8-2A...

After that everything was able to authenticate again,

THEN I upgraded SSO, re ran the upgrade to 6.2, re-registered against sso to change the branding and everything worked nicely.

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