Hi all,
We have found an error in ITSM V4.0 Certified Plugin where users are getting 401 error for REST call made to vRA platform.
This error occurs while submitting catalog item request from ServiceNow.
We have found the error in encrypted user token which was getting trimmed by ServiceNow OOB password(2 way encrypted) field to 255 characters only.
Patch fix is provided which need to be installed on top of full build(downloaded from ServiceNow store or VMware Marketplace)
Patch installation follows same procedure->Retrieve Update set->Preview and->Commit
patch fix for error-
REST call error found inside VRASNRequestUtil.getTemplateViaRest: Method failed: with code: 401 - Invalid username/password combo