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Revert to Snapshot problem

Ok, before I raise a support call for this, thought I'd run it pass here first.

I have a test VM which I have created a snapshot for and installed software. I then decided that I didn't want it setup quite like that and chose "Revert to Snapshot". The VM was placed into a suspended state while it did it's stuff and then came up with a "Error encountered while trying to restore the state of group monitorLate from file .....(/vmfs path)....Snapshot1.vmsn"

I cannot get the VM out of suspended state - power on is the only option and I get the same message if I try that.

Details from vmware.log are

May 14 09:33:53.217: vmx| restoring VGA

May 14 09:33:53.227: vmx| restoring DMA

May 14 09:33:53.228: vmx| restoring BackdoorAPM

May 14 09:33:53.228: vmx| restoring CMOS

May 14 09:33:53.228: vmx| restoring FlashRam

May 14 09:33:53.230: vmx| restoring A20

May 14 09:33:53.230: vmx| restoring Keyboard

May 14 09:33:53.231: vmx| restoring backdoorAbsMouse

May 14 09:33:53.231: vmx| restoring SIO

May 14 09:33:53.231: vmx| restoring serial0

May 14 09:33:53.231: vmx| restoring serial1

May 14 09:33:53.231: vmx| restoring serial2

May 14 09:33:53.231: vmx| restoring serial3

May 14 09:33:53.231: vmx| restoring parallel0

May 14 09:33:53.231: vmx| restoring parallel1

May 14 09:33:53.231: vmx| restoring parallel2

May 14 09:33:53.231: vmx| restoring SVGA

May 14 09:33:53.235: vmx| SVGA phys sizes: 1180x885x32 offset 0 fb 0x00400000

May 14 09:33:53.235: vmx| SVGA compatible geometry on checkpoint restore

May 14 09:33:53.235: vmx| SVGA old geometry 1180x885, max size = 4194304

May 14 09:33:53.235: vmx| SVGA new geometry 1180x885, max size = 4194304

May 14 09:33:53.347: vmx| restoring Ethernet0

May 14 09:33:53.347: vmx| restoring monitorLate

May 14 09:33:53.347: vmx| Msg_Post: Error

May 14 09:33:53.347: vmx| \[msg.checkpoint.restoregroup.fail] Error encountered while trying to restore the state of group

monitorLate from file "/vmfs/volumes/44ac8000-abaefe3e-10c2-000423b8744f/mschcctxptst01/mschcctxptst01-Snapshot1.vmsn".

May 14 09:33:53.347: vmx| \----


May 14 09:33:53.352: vmx| Module CheckpointLate power on failed.

May 14 09:33:53.352: vmx| VMX_PowerOn: ModuleTable_PowerOn = 0

May 14 09:33:53.361: vmx| MKS local poweroff

May 14 09:33:53.363: vmx| Lock before MKS lock created. Early poweroff?

May 14 09:33:53.363: vmx| Unlock before MKS lock created. Early poweroff?

May 14 09:33:53.364: vmx| scsi0:0: numIOs = 0 numMergedIOs = 0 numSplitIOs = 0 ( 0.0%)

May 14 09:33:53.364: vmx| DISKLIB-VMFS :

"/vmfs/volumes/44ac8000-abaefe3e-10c2-000423b8744f/mschcctxptst01/mschcctxptst01-000002-delta.vmdk" : closed.

May 14 09:33:53.365: vmx| DISKLIB-VMFS :

"/vmfs/volumes/44ac8000-abaefe3e-10c2-000423b8744f/mschcctxptst01/mschcctxptst01-flat.vmdk" : closed.

May 14 09:33:54.662: vmx| vmdbPipe_Streams Couldn't read: OVL_STATUS_EOF

May 14 09:33:54.662: vmx| VMX idle exit

May 14 09:33:54.669: vmx| Flushing VMX VMDB connections

May 14 09:33:54.674: vmx| IPC_exit: disconnecting all threads

May 14 09:33:54.674: vmx| VMX exit.

May 14 09:33:54.674: vmx| AIOMGR-S : stat o=2 r=0 w=0 i=6 br=0 bw=0[/code]

Any ideas on where I should look / what I should try for this?

Thanks

Darren

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MR-T
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From the service console you can use the vmware-cmd utility to remove the snapshot.

I think it's vmware-cmd removesnapshots

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MR-T
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From the service console you can use the vmware-cmd utility to remove the snapshot.

I think it's vmware-cmd removesnapshots

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MR-T
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This might help you, there's a section in this slide which explains how to troubleshoot snapshot issues.

http://www.vmware-tsx.com/index.php?page_id=10

Top support issues part2

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HeadBlend
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Thanks MR-T!

I looked thru the powerpoint link and couldn't see that I had a corrupted .vmsd file or snapshot.

However running vmware-cmd <path/vmx file> removesnapshots kicked it all back into action. A dialog box on VC popped up asking if I wanted the keep or delete the snapshot info. I clicked delete and everything was back to before working normally.

Cheers

Darren

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