Ghost v8 Client on VM does not report back to Ghost Console...

[jfromm76]

I have a VM that I was able to do a remote client install to from the Ghost Console. However, the Client does not report back to the server. I can see that the client is installed on the VM and the service is running.

The Ghost Console is on a VM as well. I can push to physical machines and they report back just fine.

Does anyone have any ideas?

[masaki]

Which ports Ghost console will use?

You must open ESX firewall on HOSTS

[piacas]

He states he is running it in a VM, not on the ESX console...he shouldn't have to open any ports on the service console....

[masaki]

Piacas you're right.

Is there any firewall between client and server?

Can you do a netstat -n on client and server while trying connection?

What do you see?

Message was edited by:

masaki

[jfromm76]

Masaki,

There is no firewall between client and server.

The results of the netstat -n show no connections between the client and server.

I was able to find a debugger for the ghost client and these are the results of that capture:

___________________________________________________________

"Unable to detect this machine's network adapter MAC address. This may be because there is no network adapter present, or the network adapter is not correctly installed."

6:35:27 PM 10.0.0.37:1346 sending status to 10.0.0.26:1347

6:35:37 PM 10.0.0.37:1346 sending status to 10.0.0.26:1347

6:35:47 PM 10.0.0.37:1346 lost contact with 10.0.0.26:1347

6:35:50 PM 10.0.0.37:1346 sending status to 10.0.0.26:1347

________________________________________________________

VMware Tools is installed and the VMware Accelerated AMD PCNet Adapter is being used.

The same ghost server can push clients to physical machines and they report back with no problems.

[masaki]

Is there a routing?

Can you ping?

TRy with: "tracert 10.0.0.37 (from 26 and viceversa)"

At which vswitch is the vm attached?

Can it route outside?

post esxcfg-vswif -l

and

esxcfg-vswitch -l

[jfromm76]

There is routing.

They can both ping and trace to each other.

They can both browse to each other in network neighboorhood.

Everything on the network side seems just find. I can even see the packets going to and from the the server and client.

This looks like a virtual nic issue. Seems like the ghost client can't detect the virtual nic.

[masaki]

Are you doing a Warm image with Norton?

useful links:

http://www.rtfm-ed.co.uk/docs/vmwdocs/whitepaper-ultimateP2V-QuickStart.pdf

http://help.ischool.washington.edu/faqs/12_29_en.html

[jfromm76]

Masaki,

I am not trying to pull or push an image at this point in time. We use Symantec Ghost for pushing software as well as images. In order to push Software or AI's with Ghost you need to install the Ghost client and it reports back to the Ghost console. From there you can create tasks to push AI's or image to the machine.

So I need the client to install and be seen by the ghost server. Do you know of any other drivers that work with the Virtual NIC?

The NIC has got to be my problem....

Message was edited by:

jfromm76

[masaki]

At last here is the Correct Answer:

https://forums.symantec.com/syment/board/message?board.id=109&message.id=5370

but you'll not like it.

You have to change your process.

You must use another method to push images or software (VCB, snapshots, virtual applications and so on)

[masaki · Accepted solution]

So the solution is to use dinamyc MACs or another software

Here is a good thread:

http://www.vmware.com/community/thread.jspa?messageID=438652&#438652

[jfromm76]

Masaki,

You got it...

Thanks for that info. From that I was able to determine that the MAC addresses given to VMware VMs are not recognized by Symantec Ghost. 00-50-56

In order to resolve the issue I just changed the MAC address on the VM through the Guest OS. Once I made that change the Client showed up in the Ghost Console.

Thanks for the help...

[masaki]

You're welcome.

remember to set in the port group to Accept MAC address changes.