Ever since I upgraded my 3.0.1 to 3.5.0, 82663 I cannot update tools. It fails at installing new Video,mouse and NIC .(which it disables and puts 127.0.0.1). I have tried several methods to install but either says it cannot find a file or that it is not compatible for this version. Support is scratching there head on this one. They remoted in on my PC and tried basically the same things I did with the same results. Case is still open with them..ANY HELP?
Does it give you the option to upgrade the virtual hardware when the vm is powered down?
OK, here is the fix:
uninstall the tools. Reboot the VM. Remove the vmware folder from c:\program files. Remove the NIC from hardware configuration.
Re-install the tools. Reboot the VM.
Done.
No it does not.
Got PC/Anywhere, VNC or some other video-related application installed? I've seen apps and drivers that tie into the video subsystem cause similar issues before.
VwV
Now that you mention it, it seemed when I orginally had the problem there was an indication of a vnc hook error. Thought I had removed it, but not sure if something is still hanging around.
Well, removing VNC from my test VM and I cleared out all I could find in the registery of VNC worked and I thought this was the complete fix....but I tried the same proceedure on my production DC and it crapped out the same way. AAARRGG!! Took me down for about 20 minutes having to re-input my statics in TCP/IP. and re-enabling the NIC it took offline. .