TAB405ALZ
Contributor
Contributor

Log Assist did not complete - can not clear or cancel

Jump to solution

How can I clear this?

Initiated an upload last week - VMware was able to assist but Skyline is stuck in this upload.

pastedImage_2.png

0 Kudos
1 Solution

Accepted Solutions
TAB405ALZ
Contributor
Contributor

View solution in original post

0 Kudos
6 Replies
TAB405ALZ
Contributor
Contributor

FYI - I restarted the collector but it did not clear the stalled Log Assist upload indicator.

Any body with thoughts?

0 Kudos
TAB405ALZ
Contributor
Contributor

FYI - Updating to 2.4 did not clear the stalled entry either.

0 Kudos
Narasimha_Pras1
VMware Employee
VMware Employee

Hi,

Please login to the collector UI (https://collector_ip), go to configuration tab and remove the endpoint for which you initiated log transfer. Once done, Ideally log request should fail and you can reconfigure the endpoint. Also Please share your contact & collector details using the link below for further assistance, if required.

https://app.smartsheet.com/b/form/9e31b64730f2419ba2aa50f6c72e66a3


Best Regards,
Narasimha Prasad
Skyline Support Moderator
0 Kudos
TAB405ALZ
Contributor
Contributor

View solution in original post

0 Kudos
Narasimha_Pras1
VMware Employee
VMware Employee

Hi,

Please go to the log assist tab and click 're validate'. Verify the status of the removed vCenter in log assist after re validation.


Best Regards,
Narasimha Prasad
Skyline Support Moderator
0 Kudos
Narasimha_Pras1
VMware Employee
VMware Employee

Hi,

We have failed the 'in progress' log generation from the back end.


Best Regards,
Narasimha Prasad
Skyline Support Moderator
0 Kudos