VMware Horizon Community
TiJeanHimself
Contributor
Contributor

VMware-Horizon-Client-2309-8.11.0-22660907 - Repair Issues

Dear all,

After update to latest version of VMware Horizon Client for Windows, but at first try, after the weekend ( from 20231113 onwards ), VMware Horizon Client just does not start ( no entries in Task manager,…)

Redownloaded the latest installer VMware-Horizon-Client-2309-8.11.0-22660907.exe  

  • Repair results in a Failure
  • Uninstall results in a failure too

Downgrading to a lower version (with an older installer does not work either as the older installer is detecting a newer version on the windows-system.
So basically, I am stuck. 
I check the logs in C:\Users\...snip...\AppData\Local\Temp  (Or C:\ProgramData\VMware\logs )

And here is a snippet of it already:  

  • From file ( VMware_Horizon_Client_20231115105416.log )

 

Any input on potential cause ? or where to dig further ?

Thanks
PeterS

 

 

[3DCC:3F44][2023-11-15T10:54:19]i360: Creating a system restore point.
[3DCC:3F44][2023-11-15T10:54:25]i361: Created a system restore point.
[3DCC:3F44][2023-11-15T10:54:25]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{433981e8-1248-42d9-94b7-6f20371ec75b}, resume: Active, restart initiated: No, disable resume: No
[3DCC:07A0][2023-11-15T10:54:26]i304: Verified existing payload: DotNetWindowsDesktopRuntime_x64 at path: C:\ProgramData\Package Cache\CCB617E2C2ECF05A1CD0EC4EFE8148B1CD29DB3F\windowsdesktop-runtime-6.0.22-win-x64.exe.
[3DCC:07A0][2023-11-15T10:54:26]e000: Error 0x80070002: Failed to find payload: vc_14_redist_x64 in working path: C:\Users\USERP~1\AppData\Local\Temp\{31C92B4C-6955-4669-9EEE-2F5048740F26}\vc_14_redist_x64 and unverified path: C:\ProgramData\Package Cache\.unverified\vc_14_redist_x64
[3DCC:07A0][2023-11-15T10:54:26]e000: Error 0x80070002: Failed to cache payload: vc_14_redist_x64
[2DE8:0BB8][2023-11-15T10:54:26]e314: Failed to cache payload: vc_14_redist_x64 from working path: C:\Users\USERP~1\AppData\Local\Temp\{31C92B4C-6955-4669-9EEE-2F5048740F26}\vc_14_redist_x64, error: 0x80070002.
[2DE8:0BB8][2023-11-15T10:54:26]e349: Application requested retry of payload: vc_14_redist_x64, encountered error: 0x80070002. Retrying...
[3DCC:07A0][2023-11-15T10:54:26]i305: Verified acquired payload: vc_14_redist_x64 at path: C:\ProgramData\Package Cache\.unverified\vc_14_redist_x64, moving to: C:\ProgramData\Package Cache\C483F66C48BA83E99C764D957729789317B09C6B\vcredist_x64.exe.
[3DCC:07A0][2023-11-15T10:54:26]i304: Verified existing payload: ViewClientx64 at path: C:\ProgramData\Package Cache\{ECAE6989-AA64-480D-9642-A937A49ECAF1}v8.11.0.40557\VMware Horizon View Client (x64).msi.
[3DCC:07A0][2023-11-15T10:54:26]i304: Verified existing payload: x64CoreCab at path: C:\ProgramData\Package Cache\{ECAE6989-AA64-480D-9642-A937A49ECAF1}v8.11.0.40557\Core.cab.
[3DCC:07A0][2023-11-15T10:54:26]i304: Verified existing payload: x64ClientCab at path: C:\ProgramData\Package Cache\{ECAE6989-AA64-480D-9642-A937A49ECAF1}v8.11.0.40557\Components.cab.
[3DCC:07A0][2023-11-15T10:54:26]i304: Verified existing payload: x64RMKSCab at path: C:\ProgramData\Package Cache\{ECAE6989-AA64-480D-9642-A937A49ECAF1}v8.11.0.40557\RMKSComponents.cab.
[3DCC:07A0][2023-11-15T10:54:27]i304: Verified existing payload: HTML5MMRx64 at path: C:\ProgramData\Package Cache\{B0B2860E-C29A-4568-9103-6379D7C74373}v8.11.0\VMware Horizon HTML5 MMR (x64).msi.
[3DCC:07A0][2023-11-15T10:54:27]i304: Verified existing payload: TEAMSREDIRx64 at path: C:\ProgramData\Package Cache\{6CB50FF2-D529-44E1-8395-CB6F92AFF7F5}v8.11.0\VMware Horizon Media Optimization for Microsoft Teams (x64).msi.
[3DCC:3F44][2023-11-15T10:54:27]i301: Applying execute package: DotNetWindowsDesktopRuntime_x64, action: Install, path: C:\ProgramData\Package Cache\CCB617E2C2ECF05A1CD0EC4EFE8148B1CD29DB3F\windowsdesktop-runtime-6.0.22-win-x64.exe, arguments: '"C:\ProgramData\Package Cache\CCB617E2C2ECF05A1CD0EC4EFE8148B1CD29DB3F\windowsdesktop-runtime-6.0.22-win-x64.exe" /install /quiet /norestart /log "C:\Users\USERP~1\AppData\Local\Temp\VMware_Horizon_Client_20231115105416_000_DotNetWindowsDesktopRuntime_x64.log" -burn.filehandle.self=1012'
[2DE8:1CE4][2023-11-15T10:54:27]i319: Applied execute package: DotNetWindowsDesktopRuntime_x64, result: 0x0, restart: None
[3DCC:3F44][2023-11-15T10:54:27]i301: Applying execute package: vc_14_redist_x64, action: Install, path: C:\ProgramData\Package Cache\C483F66C48BA83E99C764D957729789317B09C6B\vcredist_x64.exe, arguments: '"C:\ProgramData\Package Cache\C483F66C48BA83E99C764D957729789317B09C6B\vcredist_x64.exe" /install /quiet /norestart'
[2DE8:1CE4][2023-11-15T10:54:28]i319: Applied execute package: vc_14_redist_x64, result: 0x0, restart: None
[3DCC:3F44][2023-11-15T10:54:28]i323: Registering package dependency provider: {ECAE6989-AA64-480D-9642-A937A49ECAF1}, version: 8.11.0.40557, package: ViewClientx64
[3DCC:3F44][2023-11-15T10:54:28]i301: Applying execute package: ViewClientx64, action: Repair, path: C:\ProgramData\Package Cache\{ECAE6989-AA64-480D-9642-A937A49ECAF1}v8.11.0.40557\VMware Horizon View Client (x64).msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLDIR="C:\Program Files\VMware\VMware Horizon View Client\" VIEW_CLIENT_INSTALL_DIR="C:\Program Files\VMware\VMware Horizon View Client\" VDM_IP_PROTOCOL_USAGE="IPv4" VDM_SERVER="" LOGINASCURRENTUSER_DISPLAY="1" LOGINASCURRENTUSER_DEFAULT="0" VDM_FIPS_ENABLED="0" URL_FILTERING_ENABLED="0" ENABLE_UNC_REDIRECTION="0" VDM_INSTALLER_CHECKS="" DESKTOP_SHORTCUT="1" STARTMENU_SHORTCUT="1" KEYLOGGER_BLOCKING_SUPPORTED="1" AUTO_UPDATE_ENABLED="true" ADDLOCAL="VMWScannerRedir,Vmwicpdr_URL,Vmwicpdr_UNC" REINSTALL="Scanner,SerialPort,TSMMR,Vmwprotect,FIDO2,USB,Core,TSSO,RTAV,PrintRedir,FolderRedirection,TelemetryService,TelemetryPlugin,PCOIP_MFW,StorageDriveRedir,RDE"'
[3DCC:3F44][2023-11-15T10:54:39]e000: Error 0x80070643: Failed to run maintanance mode for MSI package.
[3DCC:3F44][2023-11-15T10:54:39]e000: Error 0x80070643: Failed to execute MSI package.
[2DE8:1CE4][2023-11-15T10:54:39]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2DE8:1CE4][2023-11-15T10:54:39]i319: Applied execute package: ViewClientx64, result: 0x80070643, restart: None
[2DE8:1CE4][2023-11-15T10:54:39]e000: Error 0x80070643: Failed to execute MSI package.
[3DCC:3F44][2023-11-15T10:54:39]i351: Removing cached package: vc_14_redist_x64, from path: C:\ProgramData\Package Cache\C483F66C48BA83E99C764D957729789317B09C6B\
[3DCC:3F44][2023-11-15T10:54:39]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{433981e8-1248-42d9-94b7-6f20371ec75b}, resume: ARP, restart: None, disable resume: No
[3DCC:3F44][2023-11-15T10:54:39]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{433981e8-1248-42d9-94b7-6f20371ec75b}, resume: ARP, restart initiated: No, disable resume: No
[2DE8:1CE4][2023-11-15T10:54:39]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
[2DE8:0384][2023-11-15T10:54:41]i000: Run: Install finished.
[2DE8:0384][2023-11-15T10:54:41]i000: CopyInstallerLogs: Copying client installation log files to C:\ProgramData\VMware\logs
[2DE8:0384][2023-11-15T10:54:41]i000: CopyInstallerLogs: Copying vminst log file to C:\ProgramData\VMware\logs
[2DE8:0384][2023-11-15T10:54:41]i000: CopyInstallerLogs: Renaming vminst log file to vminst_20231115105441.log
[2DE8:1CE4][2023-11-15T10:54:41]i500: Shutting down, exit code: 0x80070643
[2DE8:1CE4][2023-11-15T10:54:41]i000: DeleteRegistryKey: ERROR: invalid argument.
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: AUTO_UPDATE_ENABLED = true
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: DefaultFolder = VMware\VMware Horizon View Client
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: DESKTOP_SHORTCUT = 1
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: DOTNET_RUNTIME_PATCH = -1
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: DotNetRuntimeLog = C:\Users\USERP~1\AppData\Local\Temp\VMware_Horizon_Client_20231115105416_000_DotNetWindowsDesktopRuntime_x64.log
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: ENABLE_UNC_REDIRECTION = 0
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: INSTALLDIR = C:\Program Files\VMware\VMware Horizon View Client\
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: KEYLOGGER_BLOCKING_SUPPORTED = 1
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: LOGINASCURRENTUSER_DEFAULT = 0
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: LOGINASCURRENTUSER_DISPLAY = 1
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: NETFRAMEWORK45 = 528372
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: ProgramFiles64Folder = C:\Program Files\
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: ProgramName = vmware-view.exe
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: SKIP_DOTNET_RUNTIME_INSTALL = 0
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: STARTMENU_SHORTCUT = 1
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: URL_FILTERING_ENABLED = 0
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: UserLanguageID = 6153
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: VC14_REDIST_X64 = 2
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: VDM_FIPS_ENABLED = 0
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: VDM_IP_PROTOCOL_USAGE = IPv4
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: VersionNT = 10.0.0.0
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: VersionNT64 = 10.0.0.0
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleAction = 7
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleElevated = 1
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleInstalled = 1
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleLastUsedSource = C:\WINDOWS\TEMP\
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleLog = C:\Users\USERP~1\AppData\Local\Temp\VMware_Horizon_Client_20231115105416.log
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleLog_HTML5MMRx64 = C:\Users\USERP~1\AppData\Local\Temp\VMware_Horizon_Client_20231115105416_003_HTML5MMRx64.log
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleLog_TEAMSREDIRx64 = C:\Users\USERP~1\AppData\Local\Temp\VMware_Horizon_Client_20231115105416_004_TEAMSREDIRx64.log
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleLog_vc_14_redist_x64 = C:\Users\USERP~1\AppData\Local\Temp\VMware_Horizon_Client_20231115105416_001_vc_14_redist_x64.log
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleLog_ViewClientx64 = C:\Users\USERP~1\AppData\Local\Temp\VMware_Horizon_Client_20231115105416_002_ViewClientx64.log
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleManufacturer = VMware, Inc.
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleName = VMware Horizon Client
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleOriginalSource = C:\WINDOWS\TEMP\VMware-Horizon-Client-2309-8.11.0-22660907.exe
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleOriginalSourceFolder = C:\WINDOWS\TEMP\
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleProviderKey = {433981e8-1248-42d9-94b7-6f20371ec75b}
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleSourceProcessFolder = C:\Projects\__Download\_installers-vpn\
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleSourceProcessPath = C:\Projects\__Download\_installers-vpn\VMware-Horizon-Client-2309-8.11.0-22660907.exe
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleTag = 
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleUILevel = 4
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: WixBundleVersion = 8.11.0.40557
[2DE8:1CE4][2023-11-15T10:54:41]i410: Variable: YYMMVersion = 2309
[2DE8:1CE4][2023-11-15T10:54:41]i007: Exit code: 0x80070643, restarting: No

 

 

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TiJeanHimself
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Similar issue with VMware-Horizon-Client-2309.1-8.11.1-22783278.exe 
any tips ? 

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