VMware Horizon Community
chrisb1980
Contributor
Contributor
‎10-28-2021 01:19 AM

UAG V20.12, connection server Down

Hi I'm looking for some help, My connection server is red / down.

No changes have been made and the Thumb print is correct, its been rebooted and I cant find any logs to indicate what's happened.

its sits in our DMZ and no firewall changes have been made.

 

thanks

 

Chris

 

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4 Replies
SurajRoy
Enthusiast
Enthusiast
‎10-28-2021 04:13 AM

Hello Chris, 

Could you please upload the UAG log bundle.

 

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sjesse
Leadership
Leadership
‎10-28-2021 05:02 AM

You really should open an SR if you have support, this type of issue is best to have support go through the logs, as they deal with this issue alot. There are many things you need to look at and the log bundles are going to share alot of information you may not want shared online.

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i4steck
Enthusiast
Enthusiast
‎11-02-2021 05:09 AM

Hi

we had the same Problem.
The problem could be traced back to a DNS problem. After research, it came out that .local addresses cannot be resolved. KB from VMware has been published.
We have now used other names for the servers without .local.
The connection server was online again immediately. We had not made any changes for about 8 months and suddenly nothing worked.

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SurajRoy
Enthusiast
Enthusiast
‎11-02-2021 06:12 AM

It is the latest photonOS behavior. 

if the connection server FQDN is .local we have 2 options.

Use IP address of Connection server instead of FQDN

OR use FQDN and add details under Host Entry under Edge settings > More info

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