vSphere 6.0: "The given key was not present in the dictionary" under home-> Administration -> Licensing

[chrismatte]

I am attempting to assign a license to a ESXi server, but when I go to Home -> Administration -> Licensing, I get the following error:

An internal error occurred in the vSphere Client

Details: The given key was not present in the dictionary

This occurs with vSphere Client 6.0

Occurring on every user who has administrative access.

Any help is appreciated!

Thanks,

Chris

[chrismatte]

from the summary.txt file generated:

System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.

   at System.ThrowHelper.ThrowKeyNotFoundException()

   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)

   at VpxClient.Licensing.Controls.LicensesByKeyControl.PopulateLicenseList()

   at VpxClient.Licensing.Controls.LicensesByKeyControl.SetLicenseAssignments(IDictionary`2 licenseAssignments, LicenseData[] allLicenses, LicenseEntityView licenseEntities)

   at VpxClient.Admin.LicenseMgmtView.PopulateLicensesByKey()

   at VpxClient.Admin.LicenseMgmtView.PopulateReport()

   at VpxClient.Admin.LicenseMgmtView.OnLicenseEditorLoad(IList`1 faultList)

   at VpxClient.Licensing.InMemoryModel.Impl.LicenseEditorImpl.<>c__DisplayClassb.<>c__DisplayClasse.<LoadAsync>b__a(Object )

[okeedokee]

I'm seeing this as well with the C# client. It shows all of the hosts as unlicensed and therefore cannot vMotion, etc.

The web client shows everything licensed as it should.

Thanks

[defernandez · Accepted solution]

I had the same problem.

I solved it by entering via SSH to my Platform Service Controller server (or your vCenter server in case you have all in the same VM) and deleting logs in my /storage/log path. Then Reboot.

# df -h

Filesystem                            Size  Used Avail Use% Mounted on

/dev/sda3                              11G  2.4G  7.8G  24% /

udev                                 1004M  164K 1004M   1% /dev

tmpfs                                1004M   60K 1004M   1% /dev/shm

/dev/sda1                             128M   38M   84M  31% /boot

/dev/mapper/core_vg-core              5.0G  139M  4.6G   3% /storage/core

/dev/mapper/log_vg-log                5.0G  4.7G     0 100% /storage/log

/dev/mapper/db_vg-db                  9.9G  166M  9.2G   2% /storage/db

/dev/mapper/dblog_vg-dblog            7.8M  1.1M  6.3M  15% /storage/dblog

/dev/mapper/seat_vg-seat              7.8M  1.1M  6.3M  15% /storage/seat

/dev/mapper/netdump_vg-netdump        7.8M  1.1M  6.3M  15% /storage/netdump

/dev/mapper/autodeploy_vg-autodeploy  7.8M  1.1M  6.3M  15% /storage/autodeploy

/dev/mapper/invsvc_vg-invsvc          7.8M  1.1M  6.3M  15% /storage/invsvc

Hope it helps.

Regards.

[zilgs]

Hello defernandez

I had the same issue and solved it by restarting the vCenter.

Best regards, 

[titi2404]

Hi,

I confirm also , restarting the esxi 6 i didn't get this issue.

thanks

best regards

Thierry