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equilibrium
Contributor
Contributor

ESXi 5.1 : usb device disconnect after one week : idea ?

Hello

I have an critical issue with ESXi 5.1.

I have a USB hard disk (dongle Aladdin Hasp DL 3.25).

each 7 days, the dongle is no more donnected to the virtual machine.

Vm = centos 5.8 32bit

Errors are :

7:59:47 (ALCFIRM) Server started on flexerac for:      xxxxxxx
7:59:47 (ALCFIRM) EXTERNAL FILTERS are OFF
7:59:47 (lmgrd) ALCFIRM using TCP-port 35377
8:03:29 (ALCFIRM) TCP_NODELAY NOT enabled
8:03:29 (ALCFIRM) OUT: "xxxxxxx" test@xa
13:59:46 (lmgrd) TIMESTAMP 1/28/2013
19:59:46 (lmgrd) TIMESTAMP 1/28/2013
0:00:33 (ALCFIRM) ERROR: Non-activation-capable daemon activation invoked with non-client-request event type
1:59:46 (lmgrd) TIMESTAMP 1/29/2013
7:59:46 (lmgrd) TIMESTAMP 1/29/2013
13:59:46 (lmgrd) TIMESTAMP 1/29/2013
19:59:46 (lmgrd) TIMESTAMP 1/29/2013
0:00:39 (ALCFIRM) ERROR: Non-activation-capable daemon activation invoked with non-client-request event type
1:59:46 (lmgrd) TIMESTAMP 1/30/2013
7:59:46 (lmgrd) TIMESTAMP 1/30/2013
13:59:46 (lmgrd) TIMESTAMP 1/30/2013
19:59:46 (lmgrd) TIMESTAMP 1/30/2013
0:00:06 (ALCFIRM) ERROR: Non-activation-capable daemon activation invoked with non-client-request event type
1:59:46 (lmgrd) TIMESTAMP 1/31/2013
7:59:46 (lmgrd) TIMESTAMP 1/31/2013
13:59:46 (lmgrd) TIMESTAMP 1/31/2013
19:59:46 (lmgrd) TIMESTAMP 1/31/2013
0:00:24 (ALCFIRM) ERROR: Non-activation-capable daemon activation invoked with non-client-request event type
1:59:46 (lmgrd) TIMESTAMP 2/1/2013
7:59:46 (lmgrd) TIMESTAMP 2/1/2013
13:59:46 (lmgrd) TIMESTAMP 2/1/2013
19:59:46 (lmgrd) TIMESTAMP 2/1/2013
0:00:14 (ALCFIRM) ERROR: Non-activation-capable daemon activation invoked with non-client-request event type
1:59:46 (lmgrd) TIMESTAMP 2/2/2013
7:59:46 (lmgrd) TIMESTAMP 2/2/2013
13:59:46 (lmgrd) TIMESTAMP 2/2/2013
19:59:46 (lmgrd) TIMESTAMP 2/2/2013
0:00:26 (ALCFIRM) ERROR: Non-activation-capable daemon activation invoked with non-client-request event type
1:59:46 (lmgrd) TIMESTAMP 2/3/2013
7:59:46 (lmgrd) TIMESTAMP 2/3/2013
13:26:25 (ALCFIRM) Wrong hostid on SERVER line for license file:
13:26:25 (ALCFIRM)      /opt/Alcatel-Lucent/data/licenses/FLEXOXECOL_9-12AD2C9E.ice
13:26:26 (ALCFIRM) SERVER line says FLEXID=9-12AD2C9E, hostid is (Can't get hostid of type 15 [Cannot read dongle: check dongle or driver. (-110,511:111 "Connection refused")])
13:26:26 (ALCFIRM) Invalid hostid on SERVER line
13:26:26 (ALCFIRM) Disabling 1 license from feature K00001403(0082 A55F 6805 9468 )
13:27:50 (ALCFIRM) No valid hostids, exiting
13:27:50 (ALCFIRM) EXITING DUE TO SIGNAL 34 Exit reason 2
13:27:50 (ALCFIRM) IN: "K00001403" mtcl@xa006099  (SHUTDOWN)
13:27:50 (lmgrd) ALCFIRM exited with status 34 (Invalid host)
13:27:50 (lmgrd) Please correct problem and restart daemons

13:59:46 (lmgrd) TIMESTAMP 2/3/2013
19:59:46 (lmgrd) TIMESTAMP 2/3/2013
1:59:46 (lmgrd) TIMESTAMP 2/4/2013
6:53:57 (lmgrd) lmgrd will now shut down all the vendor daemons

I have created a crontab to check each hour the presence of the dongle and it is what I have

The FLEXnet host ID of this machine is "FLEXID=9-12ad2c9e"
lmutil - Copyright (c) 1989-2007 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
The FLEXnet host ID of this machine is "FLEXID=9-12ad2c9e"
lmutil - Copyright (c) 1989-2007 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
The FLEXnet host ID of this machine is "FLEXID=9-12ad2c9e"
lmutil - Copyright (c) 1989-2007 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
The FLEXnet host ID of this machine is "FLEXID=9-12ad2c9e"
lmutil - Copyright (c) 1989-2007 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
The FLEXnet host ID of this machine is ""
lmhostid: Cannot read dongle: check dongle or driver. (-110,511:111 "Connection refused")
lmutil - Copyright (c) 1989-2007 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
The FLEXnet host ID of this machine is ""
lmhostid: Cannot read dongle: check dongle or driver. (-110,511:111 "Connection refused")
lmutil - Copyright (c) 1989-2007 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
The FLEXnet host ID of this machine is ""
lmhostid: Cannot read dongle: check dongle or driver. (-110,511:111 "Connection refused")
lmutil - Copyright (c) 1989-2007 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
The FLEXnet host ID of this machine is ""
lmhostid: Cannot read dongle: check dongle or driver. (-110,511:111 "Connection refused")
lmutil - Copyright (c) 1989-2007 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
The FLEXnet host ID of this machine is ""
lmhostid: Cannot read dongle: check dongle or driver. (-110,511:111 "Connection refused")
lmutil - Copyright (c) 1989-2007 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
The FLEXnet host ID of this machine is ""

same virtual machine run on ESXi 5.0 or ESXi 4.1 and I don't have this issue.

Someone have an Idea ?

thanks for help

Anne

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4 Replies
zXi_Gamer
Virtuoso
Virtuoso

Looks like a possible driver issue and again it could be the device faulty

From flexnet:

-110      Cannot read dongle: check dongle or driver. Either the dongle is unattached, or the necessary software driver for this dongle type is not installed.

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equilibrium
Contributor
Contributor

Hello

don't seem that :  driver issue and again it could be the device faulty.

Because :

- 3 ESXi 5.1 servers

- I have 3 dongles : same issue with these 3 dongles

- ON Esxi lower 5.1 I don't the have the issue

thanks for your suggestion

Anne

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equilibrium
Contributor
Contributor

More ..

in the system log no information about "disconnect usb device".
But we poor returns errors, eg
messages.3: January 20 3:27:01 p.m. flexerac aksusbd [3304]: bad connection id is send response (client aborted)

now about driver - how can I check drivers for aladdin Hasp 3.25 on linux ?

thanks too

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equilibrium
Contributor
Contributor

the discussion can be closed.

in fact I have updated the driver aksusb to release 2.0-1 and we have updated our software of flexlm.

now the device is well connected at the start of the virtual machine.

no more disconnected after 5 or 6 days.

thank you for your ideas.

Best Regards

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