Unable to obtain hardware information for the selected machine error

[lightxx]

ok. i tried every (stand alone) converter version from 4.xx to 5.0 with the same result. what i want to do is to convert a Win 2k8 R2 x64 VM residing on one of our ESXi servers.

all i get is "[07240 error 'wizardController'] Cannot query source HW info: vmodl.fault.SystemError" in the converter-gui log.

i tried all the tricks i found on the forums (cloning the VM, clean shutdown, changing the guest OS version, ....) to no avail. i simply can't get converter to work, no matter the version.

any ideas?

thanks,

tom

[POCEH]

Please attach the logs for investigation.

[lightxx]

here you go ...

[patanassov]

Server logs will be more usefull for that. You may collect them by choosing in "Job" menu "Export logs" or by starting the wizard and clicking on "Export diagnostic logs".

You may send them in a private message and/or clear them from sensitive info.

By the way - do you want to do a P2V or V2V conversion?

Regards,

Plamen

[lightxx]

i want to do a V2V conversion, which works by exporting VMs to OVFs. still, i'd like to know why converter fails.

anyways, i get tons of errors in the vmware-converter-worker-*.log files.

2011-09-21T11:57:15.415+02:00 [09164 info 'Default'] GetManagedDiskName: Get virtual disk filebacking [ds3@vmdk03] 2k8r2_sp1_template/2k8r2_sp1_template.vmdk

2011-09-21T11:57:15.415+02:00 [09164 info 'Default'] GetManagedDiskName: ticket has empty hostname, using hostname 192.168.1.140 from connection

2011-09-21T11:57:15.415+02:00 [09164 info 'Default'] GetManagedDiskName: updating nfc port as 902

2011-09-21T11:57:15.415+02:00 [09164 info 'Default'] GetManagedDiskName: get protocol as ha-nfcssl

2011-09-21T11:57:15.415+02:00 [09164 info 'Default'] GetManagedDiskName: Get disklib file name as ha-nfcssl://[ds3@vmdk03] 2k8r2_sp1_template/2k8r2_sp1_template.vmdk@192.168.1.140:902!52 08 ea fc 57 bc b7 47-df bd c5 02 47 09 b9 75

2011-09-21T11:57:15.415+02:00 [09164 warning 'Default'] [,0] [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: Host address lookup for server vmdk03] 2k8r2_sp1_template/2k8r2_sp1_template.vmdk@192.168.1.140 failed: A non-recoverable error occurred during a database lookup

2011-09-21T11:57:15.415+02:00 [09164 info 'Default'] [,0] Sysimgbase_DiskLib_OpenWithPassPhrase failed with 'NBD_ERR_NETWORK_CONNECT' (error code:2338)

2011-09-21T11:57:15.415+02:00 [09164 info 'Default'] [,0] Error 2338 opening disk ha-nfcssl://[ds3@vmdk03] 2k8r2_sp1_template/2k8r2_sp1_template.vmdk@192.168.1.140:902!52 08 ea fc 57 bc b7 47-df bd c5 02 47 09 b9 75.

2011-09-21T11:57:15.415+02:00 [09164 info 'Default'] [,0] Error 2338 opening disk ha-nfcssl://[ds3@vmdk03] 2k8r2_sp1_template/2k8r2_sp1_template.vmdk@192.168.1.140:902!52 08 ea fc 57 bc b7 47-df bd c5 02 47 09 b9 75.

2011-09-21T11:57:15.415+02:00 [09164 error 'Default'] [BaseDiskSetComputer::DoOpen] OpenDisks failed, mntapi error: 37410

2011-09-21T11:57:15.415+02:00 [09164 error 'Default'] [BaseDiskSetComputer::AnalyzeErrorAndThrow] Error occurred when opening disk set, MNTAPI_ERROR = 37410 MNTAPI errorType = 2, errorCode = 2338

2011-09-21T11:57:15.416+02:00 [09164 info 'Default'] Scheduled timer canceled, StopKeepAlive succeeds

2011-09-21T11:57:15.419+02:00 [09164 info 'vmomi.soapStub[28]'] Resetting stub adapter for server TCP:192.168.1.140:443 : Closed

2011-09-21T11:57:15.420+02:00 [09164 error 'Default'] Unknown exception while invoking VMOMI method queryComputerInfo

btw, dns works as supposed. also, there are no errors with our vCenter Server / ESXi servers.

[POCEH]

What's your ESX IP? seems that 192.168.1.140 is no accessable from Converter server's machine.

[lightxx]

192.168.1.140 is the IP of the ESXi server in question.

the converter is installed on our vCenter Server which resides on the same subnet. there are no layer 3 devices in between.

the built-in windows firewall is enabled but all outgoing connections are allowed. i tried disabling the windows firewall as well, same result.

also, the converter queries the ESXi host for VMs just fine, so i don't believe its some IP connectivity issue ...

i tried both hostnames (DNS) and IPs.

Message was edited by: lightxx

[POCEH]

Could you try telnet to 192.168.1.140:902 from the Converter server's machine?

[lightxx]

Welcome to Microsoft Telnet Client

Escape Character is 'CTRL++'

Microsoft Telnet> open 192.168.1.140:902

Connecting To 192.168.1.140:902...Could not open connection to the host, on port

23: Connect failed

Microsoft Telnet>

[POCEH]

Try command "telnet 192.168.1.140 902"...

[lightxx]

telnet 192.168.1.140 902

220 VMware Authentication Daemon Version 1.10: SSL Required, ServerDaemonProtoco

l:SOAP, MKSDisplayProtocol:VNC , VMXARGS supported

[POCEH · Accepted solution]

Is your data store name ds3@vmdk03? If so, try to remove '@' from data store name and then the conversion.

[lightxx]

dude, you're a genius.:smileylaugh:

you should ask vmware for some money for finding this bug, seriously.

immediately after removing the '@'s from our datastore names it started working. somebody should have a talk with someone about that at vmware.

thanks!!!!!