Log Insight is having trouble archiving bucket data. ?

[chibotero]

This is an error we are getting :

This alert is about your Log Insight installation on xxxxx

Log Insight is having trouble archiving bucket data. There are 8 pending buckets to archive when exactly 0 are expected. This could indicate that the archiving destination is unavailable or having performance issues. If this problem is not resolved the disk on your Log Insight installation will fill up and stop accepting data. Other unexpected issues may also occur.

Please ensure that your NFS server is reachable, has sufficient space, has permissions properly configured, and there is sufficient end-to-end NFS throughput between the Log Insight appliance and the NFS server.

You can track the status of pending buckets to be archived via the Advanced Statistics view in the Statistics tab of the xxxx. Look for the property "pending-archivings". Ideally pending-archivings will be empty and read as follows:

com.vmware.loginsight.repository.BucketManager:

  ...

  pending-archivings:

    value = {}

And the arcive test is passing OK , any ideas  ? 

[pavansura]

Can you provide more details about the NFS server currently being used in your environment.

Is NFS server located on the same network as the Log Insight instance?

Can you confirm if you can manually mount to the NFS server and may be write to it by creating a new file?

Also what version of NFS server are you using?

[chibotero]

  Hi ,

NFS server located on different subnet, but it’s no firewalls in the middle ,

NFS share is mounted under Log Insight instance server , and I am able
to create new file under mounted NFS
folder . My NFS server it’s a red hat 5.9 64bit  linux box with export :

/home/vmware_syslog 10.xx.xxx.xx (rw)

RPM installed :

  nfs-utils-1.0.9-60.el5

  nfs-utils-lib-1.0.8-7.9.el5

BR.

[sflanders]

How much free space do you have on the NFS mount?

Can you generate a support bundle (go to Administration page and select Download support bundle from the Health page) and upload it per the instructions here: VMware KB: Uploading diagnostic information for VMware (you do not need to file a SR, just create a folder called chibotero-loginsight).

[chibotero]

Hi it's more when 130 GB avalible .

Logs uploaded .

BR.

[sflanders]

Thanks! Logs indicate that Log Insight is unable to create a directory, which points to a permissions issue on the NFS mount point. If you log into the virtual appliance and do a mount you will notice several mounts in /tmp to your archive location. Can you validate that you can create a directory in one of those locations? You can also create your own mount on the virtual appliance and attempt to create a directory. If successful, can you do an ls and show the output?

[sflanders]

Just wanted to follow up. I hope the above information helped.

[chibotero]

Hi ,

Thank you very much for your assistance .

I fixed exported folder permissions on NFS server .

Looks like , now it's working correct .

BR,

Nikolay.

[sflanders · Accepted solution]

Excellent! Can you please mark this question as answered?