Upgrade to VCS 5 - No Matching Licenses Found

[joeboren]

Trying to upgrade my 4.1 Vcenter server to 5.0.  I have upgraded my license to 5.0 at vmware licencing site.  However when I try to install Vcenter Server, when I get to the Customer Information screen and plug in the new license number I get a pop-up "No matching licenses found".

Any idea what's going on?

Thanks,

Joe

[Nikhil_Patwa]

Hi,

Proceed to upgrade the vCenter first without inserting the version 5 key and once the upgrade procedure is complete then add the vCenter Server 5.0 Key.

Nikhil

[joeboren]

Thanks but that didn't help.  It installed fine, now when I try to enter the license number in Vcenter Server Settings, I get an error "the license key entered is not valid for vcenter server.  Ensure the license key is for a vcenter server."

Thanks,

Joe

[a_p_ · Accepted solution]

Just to rule this out as a possibl cause.

Did you double check whether you are using the correct key (vCenter Server vs. ESXi CPUs)? Also make sure you didn't miss a character/digit when you copied the key from the portal.

André

[joeboren]

Thanks André, I think that is the issue.  I only have the one key showing up in my.vmware.com.  I've opened a case with licensing support to get this sorted out.  Thanks for the replies.

Best,

Joe

[joeboren]

Just to wrap this thread up, in case anyone else has the same problem....

I was trying to use the ESXi license # for Vcenter Server, which doesn't work.  Had to go back to my.vmware.com and run thru the license upgrade wizard again and upgrade the Server license too.  Then VCenter server took the new license # no problem.

Thanks a ton for the help.

Cheers,

Joe