VMware Workspace ONE Community
kavino
Contributor
Contributor
‎03-17-2022 11:27 AM

Remote Assist "Failed to connect"

Hi, We took Remote Assist licenses, Vmware confirmed the purchase.

On the Android devices it works fine, but the problem with IOS. we have the icon, but impossible to check It goes into failed : 

kavino_0-1647542167026.png

 

We updated the HUB agent, and launched the application, still the same result.

IOS version : 14.6
HUB : installed (22.01.0)

We followed this article : https://kb.vmware.com/s/article/75059 but issue still persiste.

Thank you in advance for your support.

Kind regards;

Labels (1)
Labels
Preview file
60 KB
5 Replies
Parker-hobbylob
Contributor
Contributor
‎03-24-2023 08:20 AM

We are having a very similar issue. What version of assist are you using? 

0 Kudos
andrey1818
Contributor
Contributor
‎03-26-2023 09:17 PM

Use version 23.02

 

 

0 Kudos
andrey1818
Contributor
Contributor
‎03-26-2023 09:19 PM

hi hub and assist version latest version
It may be that the matter is in the offload publication, and now we are thinking of switching to Passthroug. SSL bridge.

0 Kudos
Parker-hobbylob
Contributor
Contributor
‎03-27-2023 08:56 AM

We are trying to download 22.10 but having the same issue. Please share if you discover a fix. 

0 Kudos
andrey1818
Contributor
Contributor
‎04-03-2023 07:17 AM

Hello, we have a completely different problem, ios is connected remotely, but not android. Can you tell me if you did specific settings in the UEM workspace or not. Everything was done automatically through the installer. As in the instructions

0 Kudos