jatinjsk
Enthusiast
Enthusiast

VCSA6.5 Installation : Installing RPM This May Take several Minutes

Hello,

I am struggling to get VCSA6.5 deployed, It has stuck at "Installing RPM..."

I have already checked the following-

1. DNS Host A and PTR record created for VCSA appliance.

2. Checked and verified lockdown mode is disabled.

3, ESXi is running on Eval Version.

4. Firewall ports 443,22,902,903 (TCP) and 902,903 UDP is allowed.

Any other suggestions, please.

Thanks,

Jatin

13 Replies
daphnissov
Immortal
Immortal

Can you please post screenshots that show all the installation steps as well as the values you're using? In addition to that, check and ensure you're using NTP (locally) in your environment and that you have time synchronization between the target ESXi host, the workstation from which you're running the vCSA installer, and the vCSA itself in the wizard.

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jatinjsk
Enthusiast
Enthusiast

Hello, Few more details on the setup.

1. Deploying vcsa on JP-ESX02 (10.0.0.4)

2. Able to ping gateway of 20.0.0.0/16 which is 20.0.0.254.

3. Able to resolve host a Record.

Please review attached nslookup output. Also, Can you provide more detail on ntp server part?

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daphnissov
Immortal
Immortal

1) I'd recommend not using mixed case in system names or DNS records. You should use lower case for both if possible. Sometimes case mismatch causes failures of various sorts (including certificate issues).

2) Your DNS server is not on the same subnet as the vCSA, which is fine, but are you doing forward and reverse lookups and returning the records successfully?

3) NTP must be used when going through the appliance deployment. Your ESXi host (you call it JP-ESX02) must have its time set correctly and the workstation from which you're running the installer wizard must be pointed at the same NTP server or else all time must be correctly in sync. You should point your vCSA at the same time source to ensure all three of those are in sync.

vijayrana968
Virtuoso
Virtuoso

What is the build number or version level of Image you're deploying. Please note that if your'e deploying 6.5.0 a then that has known issue of an expired root password which will make installation stuck at RPM. This bug was fixed in 6.5 Update 1c, you have to download that image.

Also let me know if you're deploying this on Ravello. 

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jatinjsk
Enthusiast
Enthusiast

1) DNS record created with all lower case characters, able to resolve dns

2) tested windows virtual machine on same network (portgroup) where VCSA is supposed to be deployed. Able to receive ping response

3) NTP service was stopped, Started ntp service ans setup ntp server as "pool.ntp.org", it is same on Windows managment host from where i am trying to deploy VCSA.

vcsainstaller logs shows multiple entries as

2018-05-22T21:38:55.793Z - debug: initiateFileTransferFromGuest error: ServerFaultCode: The guest operations agent could not be contacted.

2018-05-22T21:38:55.793Z - debug: Failed to get fileTransferInfo:ServerFaultCode: The guest operations agent could not be contacted.

Following ports are allowed from ESXi Side.

22,443,902,903

ESXi firewall is also running.

Let me know if you have any other troubleshooting methods.

Thanks,

Jatin

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jatinjsk
Enthusiast
Enthusiast

Yes, Vijay, My lab setup is running on Ravello cloud, I am deploying VCSA on ESXi hosted on Ravello.

I am using VCSA 6.5U2.

Also i did observed root password of ESXi was not working even after providing correct password. Ultimately i had to reboot the ESXi and it worked.

jatinjsk
Enthusiast
Enthusiast

I am coming back here as i am still not able to deploy a VCSA in my home lab.

This always stucks at Installing RPM and Stucks at 80%.

DNS OK

Network Config OK

No Firewall Blocking

ESXi has enough resources to deploy VCSA in Small mode.

Any more suggestions?

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vijayrana968
Virtuoso
Virtuoso

When you stuck at 80%, same time login to VCSA via SSH and do NSLOOKUP and check the results.

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jatinjsk
Enthusiast
Enthusiast

Thanks Vijay, Unfortunately VCSA doesn't configure network settings for VM. By any chance were you able to deploy VCSA in your lab environment.,

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vijayrana968
Virtuoso
Virtuoso

Yes, I have deployed on Ravello as a VM after multiple attempts (this 80%) issue. Are you deploying on ESXI host or VMware Workstation !

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jatinjsk
Enthusiast
Enthusiast

I am deploying it on ESXi running on ravello

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vijayrana968
Virtuoso
Virtuoso

I am trying a fresh installation on Ravello, will update you.

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alex_ha
Contributor
Contributor

Verify the Licensing of the ESXi Host, for the Features:

  • vCenter agent for VMware host
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