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dseyfer
Contributor
Contributor

Dynamic Dropdowns from a scriptable action in vRO aren't populating in ServiceNOW

ITSM Plugin version:      5.1
ServiceNOW version:     London

vRA Version:                   7.5

Good day,

We can't seem to get Dynamic Dropdowns to populate, when using the plugin.  The form displays the dropdown field, but it has no content.  It works as desired when using vRA natively.

Any help would be greatly appreciated!

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4 Replies
CalsoftTechie
Enthusiast
Enthusiast

Hi Dseyfer,

Kindly share the screenshots and raise SR for the same.

Thanks,

Manish Patil

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dseyfer
Contributor
Contributor

Good day,

I can't get any dynamic dropdowns working using an XaaS Blueprint.  When using an IaaS Blueprint, I can get one dynamic dropdown working (which has no dependencies).  On another, the dynamic dropdown is dependent on the Business Group info (For available networks), but it doesn't work.

Pictures attached
SR 19145532304

Thanks!

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CalsoftTechie
Enthusiast
Enthusiast

Hi Dseyfer,

Kindly connect with GSS for initial support.

Thanks,

Manish Patil

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suraj_rajput
Contributor
Contributor

Hi,

Up to my knowledge vmware itsm plugin doc says they support "XAAS", but they are  limited to predefine list of answer or some other setting at vra presentation layer(like min and max value).

Note:- In order to populat these value in ServiceNow using itsm plugin, you have to define all presentation layer work at the vra level not in vro.

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