VMware Cloud Community
david20231
Contributor
Contributor

vmware-updatemgr Unable to start

The following is wrongly reported to help solve this problem. This problem makes me unable to update and upgrade.

service-control --start vmware-updatemgr
Operation not cancellable. Please wait for it to finish...
Performing start operation on service updatemgr...
Error executing start on service updatemgr. Details {
"detail": [
{
"id": "install.ciscommon.service.failstart",
"translatable": "An error occurred while starting service '%(0)s'",
"args": [
"updatemgr"
],
"localized": "An error occurred while starting service 'updatemgr'"
}
],
"componentKey": null,
"problemId": null,
"resolution": null
}
Service-control failed. Error: {
"detail": [
{
"id": "install.ciscommon.service.failstart",
"translatable": "An error occurred while starting service '%(0)s'",
"args": [
"updatemgr"
],
"localized": "An error occurred while starting service 'updatemgr'"
}
],
"componentKey": null,
"problemId": null,
"resolution": null
}

 

[2023-05-31 18:47:41,706 ERROR] Unable to update VUM service info
[2023-05-31 18:50:37,064 INFO] Creating/Updating key file: /usr/lib/vmware-updatemgr/bin/ssl/rui.key
[2023-05-31 18:50:37,065 INFO] Creating/Updating certificate file: /usr/lib/vmware-updatemgr/bin/ssl/rui.crt
[2023-05-31 18:50:37,066 INFO] Creating/Updating key file: /usr/lib/vmware-updatemgr/bin/ssl/jetty.key
[2023-05-31 18:50:37,067 INFO] Creating/Updating certificate file: /usr/lib/vmware-updatemgr/bin/ssl/jetty.crt
[2023-05-31 18:50:37,067 INFO] Install Key store for Jetty
[2023-05-31 18:50:37,944 INFO] Keystore installed successfully.
[2023-05-31 18:50:37,945 INFO] Enter registerWithVcNoRestart
[2023-05-31 18:50:37,948 INFO] Fetching certificate's thumbprint.
[2023-05-31 18:50:37,966 INFO] Got hostname: 192.168.1.25 from vmafd-cli
[2023-05-31 18:50:37,966 INFO] Updating updatemgr extension configuartion with hostname, ports and thumbprints information.
[2023-05-31 18:50:37,967 INFO] command: ['/usr/lib/vmware-vmafd/bin/vmafd-cli', 'get-ls-location', '--server-name', 'localhost']
[2023-05-31 18:50:37,983 INFO] rc: 0, stdout: https://192.168.1.25:443/lookupservice/sdk
, stderr:
[2023-05-31 18:50:37,984 INFO] lsUrl: https://192.168.1.25:443/lookupservice/sdk
[2023-05-31 18:50:38,083 INFO] Updating VUM service info
[2023-05-31 18:50:38,083 INFO] Enter updateServiceInfo.
[2023-05-31 18:50:38,083 INFO] command: ['/usr/lib/vmware-vmafd/bin/vmafd-cli', 'get-ls-location', '--server-name', 'localhost']
[2023-05-31 18:50:38,101 INFO] rc: 0, stdout: https://192.168.1.25:443/lookupservice/sdk
, stderr:
[2023-05-31 18:50:38,101 INFO] lsUrl: https://192.168.1.25:443/lookupservice/sdk
[2023-05-31 18:50:38,107 INFO] command: ['/usr/lib/vmware-vmafd/bin/vmafd-cli', 'get-ls-location', '--server-name', 'localhost']
[2023-05-31 18:50:38,127 INFO] rc: 0, stdout: https://192.168.1.25:443/lookupservice/sdk
, stderr:
[2023-05-31 18:50:38,127 INFO] lsUrl: https://192.168.1.25:443/lookupservice/sdk
[2023-05-31 18:50:38,202 INFO] Client's property file: /usr/lib/vmware-updatemgr/firstboot/updatemgr-h5.properties
[2023-05-31 18:50:38,259 INFO] Updating version to 7.0.0.00000
[2023-05-31 18:50:38,368 ERROR] Can't update VUM service info: (vmodl.fault.InvalidArgument) {
dynamicType = <unset>,
dynamicProperty = (vmodl.DynamicProperty) [],
msg = '',
faultCause = <unset>,
faultMessage = (vmodl.LocalizableMessage) [],
invalidProperty = 'Invalid certificate'
}
Traceback (most recent call last):
File "/usr/lib/vmware-updatemgr/bin/vumUtils.py", line 396, in updateServiceInfo
lsClient.ReRegister(vumServiceInfo.serviceId, setSpec)
File "/usr/lib/vmware-updatemgr/bin/vumUtils.py", line 1019, in addSecurityctxToRequests
reqMethod(self, *args)
File "/usr/lib/vmware-updatemgr/bin/vumUtils.py", line 1029, in ReRegister
sr.Set(svcId, newSpec)
File "/usr/lib/vmware/site-packages/pyVmomi/VmomiSupport.py", line 556, in <lambda>
self.f(*(self.args + (obj,) + args), **kwargs)
File "/usr/lib/vmware/site-packages/pyVmomi/VmomiSupport.py", line 368, in _InvokeMethod
return self._stub.InvokeMethod(self, info, args)
File "/usr/lib/vmware/site-packages/pyVmomi/SoapAdapter.py", line 1481, in InvokeMethod
raise obj # pylint: disable-msg=E0702
pyVmomi.VmomiSupport.vmodl.fault.InvalidArgument: (vmodl.fault.InvalidArgument) {
dynamicType = <unset>,
dynamicProperty = (vmodl.DynamicProperty) [],
msg = '',
faultCause = <unset>,
faultMessage = (vmodl.LocalizableMessage) [],
invalidProperty = 'Invalid certificate'
}
[2023-05-31 18:50:38,369 ERROR] Unable to update VUM service info

Labels (1)
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5 Replies
RajeevVCP4
Expert
Expert

plz check if process is running if yes kill the process then stop and start all services on VCSA

check also space on vcenter server

df -h

Try this command 

ps -ef | grep python

Rajeev Chauhan
VCIX-DCV6.5/VSAN/VXRAIL
Please mark help full or correct if my answer is use full for you
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david20231
Contributor
Contributor

My version is 7.0.0.10300

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RajeevVCP4
Expert
Expert

please follow this KB

https://kb.vmware.com/s/article/74617

 

Rajeev Chauhan
VCIX-DCV6.5/VSAN/VXRAIL
Please mark help full or correct if my answer is use full for you
mannharry
Hot Shot
Hot Shot

Hello, 

You can also check and try the kb https://kb.vmware.com/s/article/2151622?lang=en_US

If that also doesn't work, try resetting the vum-db., do take snaps prior.

Regards

Harry

david20231
Contributor
Contributor

I have tried a lot of methods. The 8.0.1 version of my re -installation and deployment has been resolved.

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