vCenter upgrade 6.7 to 7.0, getting blank screen for datastore selection

[NeenaJim]

Hello,

Can anyone please help me, how to fix this?
I am trying to upgrade the vCenter appliance from 6.7 to 7.0 and getting blank screen for Datastore selection. We are not using Thin mode, so that is not an option.

 

[hotsauceonerryt]

Hi NeenaJim,

Are you using external storage? What kind of storage? 

[Giodomi]

Are you pointing to another vCenter for this first step appliance deployment?

I got a similar issue when pointing on a vCenter with a big inventory, in the end my solution was pointing directly to an ESXi host.

[NeenaJim]

Hello,

Yes, we are using external storage. Here the strange part is sometime I can see the storage and sometime it is not.

[NeenaJim]

Hello Glodomi,

I will try to use different ESXi host next time when I initiate the update. Thank you for your suggestion 

[NeenaJim]

Its not working!. I tried with different ESXi hosts and still getting the same error message

[Harry777764]

Was a profile issue for me, other users on the same machine could do it fine. It worked fine for me the first attempt.  Fix was to

-backup any shortcuts\settings\files on your profile then logoff

-someone else open up system \ Advanced system settings \ User profiles \ settings

-Delete the profile with the issue

-log back on, worked fine for me now

Or just create a local user to run it as or get someone else to deploy it

[Stuart2106 · Accepted solution]

You don't need to delete the complete profile for the user you are logged in with.

https://www.ivobeerens.nl/2022/08/24/quick-tip-vmware-vcsa-installer-page-is-blank-when-selecting-a-...

• Go to the %appdata% folder (it opens the C:\Users\<username>\AppData\Roaming folder)
• Delete the installer folder.
• Run the VCSA installer again and you see the datastores again

[marceloortizm]

this works perfectly

[mac-daddy]

Thanks a lot Stuart! It was driving me nuts 🙂

[nahenry]

thanks, this fixed it for us.

[dbhukhan]

Hello, this worked and it did show the datastore however, then I ran into this issue. Please help. 

[nahenry]

Did you restart the software (and make sure it isn't running in Task Manager? If you'd like to attach the log file, I'll try to see what's happening.

--Nick