gowtam
Contributor
Contributor

User authentication is failing in VCSA 6.5 17994927

Hi Team,

As per below vpxd.log, an AD users authentication fails very frequently since the upgraded to 6.5.

There is no local user except root in the VCSA 6.5.

Any possible solutions we have to resolve this issue. 

2021-07-29T05:51:49.088Z info vpxd[7FB405AAD700] [Originator@6876 sub=vpxLro opID=717b1a47] [VpxLRO] -- BEGIN lro-6304809 -- SessionManager -- vim.SessionManager.login -- 52d2443e-41db-3798-7b0c-13dc828791df
2021-07-29T05:51:49.427Z error vpxd[7FB405AAD700] [Originator@6876 sub=[SSO] opID=717b1a47] [UserDirectorySso] AcquireToken exception: N9SsoClient27InvalidCredentialsExceptionE(Authentication failed: Invalid credentials)
--> [context]zKq7AVECAAAAAK+UEgEWdnB4ZAAAlNIrbGlidm1hY29yZS5zbwAAgicbAN5pGAH/RwJsaWJzc29jbGllbnQuc28AAUpMAgHLXAIB710CAR4LAgL51P92cHhkAAK61KECFeyigwwPBgFsaWJ2aW0tdHlwZXMuc28AAnA0dQKJK3QC/iB0ArVFdAL2mHQA8xYkANoZJABLKywE1HMAbGlicHRocmVhZC5zby4wAAWtjg5saWJjLnNvLjYA[/context]
2021-07-29T05:51:49.430Z error vpxd[7FB405AAD700] [Originator@6876 sub=User opID=717b1a47] Failed to authenticate user <myuser>
2021-07-29T05:51:54.184Z info vpxd[7FB405C30700] [Originator@6876 sub=vpxLro opID=4efddf53] [VpxLRO] -- BEGIN lro-6304811 -- ViewManager -- vim.view.ViewManager.createContainerView -- 5278fa33-454b-f3ba-eb52-5421f2b8d9d9(520a778a-1739-edf5-7003-4b573d88588a)
2021-07-29T05:51:54.190Z info vpxd[7FB405C30700] [Originator@6876 sub=vpxLro opID=4efddf53] [VpxLRO] -- FINISH lro-6304811
2021-07-29T05:51:54.291Z info vpxd[7FB406B4E700] [Originator@6876 sub=vpxLro opID=742d27a] [VpxLRO] -- BEGIN lro-6304814 -- session[5278fa33-454b-f3ba-eb52-5421f2b8d9d9]5233076e-48dc-dbb9-d4f4-1f97ac3da7b7 -- vim.view.View.destroy -- 5278fa33-454b-f3ba-eb52-5421f2b8d9d9(520a778a-1739-edf5-7003-4b573d88588a)
2021-07-29T05:51:54.292Z info vpxd[7FB406B4E700] [Originator@6876 sub=vpxLro opID=742d27a] [VpxLRO] -- FINISH lro-6304814
2021-07-29T05:51:54.431Z info vpxd[7FB405AAD700] [Originator@6876 sub=vpxLro opID=717b1a47] [VpxLRO] -- FINISH lro-6304809
2021-07-29T05:51:54.431Z info vpxd[7FB405AAD700] [Originator@6876 sub=Default opID=717b1a47] [VpxLRO] -- ERROR lro-6304809 -- SessionManager -- vim.SessionManager.login: vim.fault.InvalidLogin:
--> Result:
--> (vim.fault.InvalidLogin) {
--> faultCause = (vmodl.MethodFault) null,
--> faultMessage = <unset>
--> msg = ""
--> }
--> Args:
-->
--> Arg userName:
--> "a-tcruse"
--> Arg password:
--> (not shown)
-->
--> Arg locale:
-->
2021-07-29T05:52:19.431Z warning vpxd[7FB404C10700] [Originator@6876 sub=VpxProfiler opID=717b1a47-EventManagerProcessJobs-41acee6a] EventManagerProcessJobs [TotalTime] took 30000 ms
2021-07-29T05:52:27.107Z info vpxd[7FB404502700] [Originator@6876 sub=vpxLro opID=fbe65b29-cb14-46f0-b532-53aef0476f03-30936-ngc-59] [VpxLRO] -- BEGIN lro-6304817 -- ServiceInstance -- vim.ServiceInstance.retrieveContent -- 5231e43f-598a-234a-2dac-0a07539457b5
2021-07-29T05:52:27.108Z info vpxd[7FB404502700] [Originator@6876 sub=vpxLro opID=fbe65b29-cb14-46f0-b532-53aef0476f03-30936-ngc-59] [VpxLRO] -- FINISH lro-6304817
2021-07-29T05:52:27.123Z info vpxd[7FB404706700] [Originator@6876 sub=vpxLro opID=fbe65b29-cb14-46f0-b532-53aef0476f03-30938-ngc-7a] [VpxLRO] -- BEGIN lro-6304819 -- SessionManager -- vim.SessionManager.loginByToken -- 525a134d-f2d9-d1da-1859-12f77307a5c5

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