alamkoky
Contributor
Contributor

VMware-workstation-full-15.5.2-15785246 I can not run it on the computer

VMware-workstation-full-15.5.2-15785246

I can not run it on the computer

2020-03-31_21-53-36.png

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17 Replies
alamkoky
Contributor
Contributor

2020-03-31_22-02-56.png2020-03-31_22-01-00.png

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a_p_
Leadership
Leadership

To rule out issues with the installation image, please verify the installation image's checksum with that provided by VMware to ensure that the downloaded file is not corrupted.

André

PS: Discussion moved from Technical Community Resources and Help to Workstation Pro

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Alex_Romeo
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alamkoky
Contributor
Contributor

The problem still persists despite multiple attempts
Please send the solution

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wila
Leadership
Leadership

Hi,

The installer is first trying to install the Visual C++ 2019 runtime as VMware Workstation depends on that.

Apparently that installer first sees a Visual C++ 2015 runtime on your machine and tries to remove that before it can install the VC++ 2019 runtime.

But it is missing the files it needs to uninstall the VC++ 2015 runtime.

So you have to get rid of the Microsoft Visual C++ 2015 runtime first.

Perhaps you can try to re-install the VC++2015RT, then run the Visual C++ 2019 installer manually (both 32 bit as well as 64 bit)

Downloads here:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

--

Wil

| Author of Vimalin. The virtual machine Backup app for VMware Fusion, VMware Workstation and Player |
| More info at vimalin.com | Twitter @wilva
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alamkoky
Contributor
Contributor

pastedImage_0.png

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alamkoky
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pastedImage_0.png

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alamkoky
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pastedImage_0.png

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alamkoky
Contributor
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[2BF8:39CC][2020-04-05T23:39:27]i001: Burn v3.10.4.4718, Windows v10.0 (Build 18363: Service Pack 0), path: C:\Users\koky\AppData\Local\Temp\{96AEAA63-CAD4-4D85-81E8-23A201C1D7E7}\.cr\VC_redist.x86.exe

[2BF8:39CC][2020-04-05T23:39:27]i009: Command Line: '-burn.clean.room=C:\Users\koky\Downloads\VC_redist.x86.exe -burn.filehandle.attached=712 -burn.filehandle.self=716'

[2BF8:39CC][2020-04-05T23:39:27]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\koky\Downloads\VC_redist.x86.exe'

[2BF8:39CC][2020-04-05T23:39:27]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\koky\Downloads\'

[2BF8:39CC][2020-04-05T23:39:27]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\koky\AppData\Local\Temp\dd_vcredist_x86_20200405233927.log'

[2BF8:39CC][2020-04-05T23:39:27]i000: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.25.28508'

[2BF8:39CC][2020-04-05T23:39:27]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'

[2BF8:31D0][2020-04-05T23:39:28]i000: Setting version variable 'WixBundleFileVersion' to value '14.25.28508.3'

[2BF8:39CC][2020-04-05T23:39:28]i100: Detect begin, 10 packages

[2BF8:39CC][2020-04-05T23:39:28]i000: Setting version variable 'windows_uCRT_DetectKey' to value '10.0.18362.387'

[2BF8:39CC][2020-04-05T23:39:28]i000: Setting numeric variable 'windows_uCRT_DetectKeyExists' to value 1

[2BF8:39CC][2020-04-05T23:39:28]i102: Detected related bundle: {23daf363-3020-4059-b3ae-dc4ad39fed19}, type: Upgrade, scope: PerMachine, version: 14.0.23506.0, operation: MajorUpgrade

[2BF8:39CC][2020-04-05T23:39:28]i052: Condition '(VersionNT = v6.3 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:28]i052: Condition '(VersionNT = v6.3 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:28]i052: Condition '(VersionNT = v6.2 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:28]i052: Condition '(VersionNT = v6.2 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:28]i052: Condition '(VersionNT = v6.1 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:28]i052: Condition '(VersionNT = v6.1 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:28]i052: Condition '(VersionNT = v6.0 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:28]i052: Condition '(VersionNT = v6.0 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:28]i103: Detected related package: {A2563E55-3BEC-3828-8D67-E5E8B9E8B675}, scope: PerMachine, version: 14.0.23026.0, language: 0 operation: MajorUpgrade

[2BF8:39CC][2020-04-05T23:39:28]i103: Detected related package: {65AD78AD-D23D-3A1E-9305-3AE65CD522C2}, scope: PerMachine, version: 14.0.23506.0, language: 0 operation: MajorUpgrade

[2BF8:39CC][2020-04-05T23:39:28]i103: Detected related package: {BE960C1C-7BAD-3DE6-8B1A-2616FE532845}, scope: PerMachine, version: 14.0.23026.0, language: 0 operation: MajorUpgrade

[2BF8:39CC][2020-04-05T23:39:28]i103: Detected related package: {1045AB6F-6151-3634-8C2C-EE308AA1A6A7}, scope: PerMachine, version: 14.0.23506.0, language: 0 operation: MajorUpgrade

[2BF8:39CC][2020-04-05T23:39:28]i101: Detected package: Windows81_x86, state: Absent, cached: None

[2BF8:39CC][2020-04-05T23:39:28]i101: Detected package: Windows81_x64, state: Absent, cached: None

[2BF8:39CC][2020-04-05T23:39:28]i101: Detected package: Windows8_x86, state: Absent, cached: None

[2BF8:39CC][2020-04-05T23:39:28]i101: Detected package: Windows8_x64, state: Absent, cached: None

[2BF8:39CC][2020-04-05T23:39:28]i101: Detected package: Windows7_MSU_x86, state: Absent, cached: None

[2BF8:39CC][2020-04-05T23:39:28]i101: Detected package: Windows7_MSU_x64, state: Absent, cached: None

[2BF8:39CC][2020-04-05T23:39:28]i101: Detected package: WindowsVista_MSU_x86, state: Absent, cached: None

[2BF8:39CC][2020-04-05T23:39:28]i101: Detected package: WindowsVista_MSU_x64, state: Absent, cached: None

[2BF8:39CC][2020-04-05T23:39:28]i101: Detected package: vcRuntimeMinimum_x86, state: Absent, cached: Complete

[2BF8:39CC][2020-04-05T23:39:28]i101: Detected package: vcRuntimeAdditional_x86, state: Absent, cached: Complete

[2BF8:39CC][2020-04-05T23:39:28]i052: Condition 'VersionNT >= v6.0 OR (VersionNT = v5.1 AND ServicePackLevel >= 2) OR (VersionNT = v5.2 AND ServicePackLevel >= 1)' evaluates to true.

[2BF8:39CC][2020-04-05T23:39:28]i199: Detect complete, result: 0x0

[2BF8:31D0][2020-04-05T23:39:31]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

[2BF8:39CC][2020-04-05T23:39:31]i200: Plan begin, 10 packages, action: Install

[2BF8:39CC][2020-04-05T23:39:31]i052: Condition 'VersionNT = v6.3 AND NOT VersionNT64' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:31]w321: Skipping dependency registration on package with no dependency providers: Windows81_x86

[2BF8:39CC][2020-04-05T23:39:31]i052: Condition 'VersionNT = v6.3 AND VersionNT64' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:31]w321: Skipping dependency registration on package with no dependency providers: Windows81_x64

[2BF8:39CC][2020-04-05T23:39:31]i052: Condition 'VersionNT = v6.2 AND NOT VersionNT64' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:31]w321: Skipping dependency registration on package with no dependency providers: Windows8_x86

[2BF8:39CC][2020-04-05T23:39:31]i052: Condition 'VersionNT = v6.2 AND VersionNT64' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:31]w321: Skipping dependency registration on package with no dependency providers: Windows8_x64

[2BF8:39CC][2020-04-05T23:39:31]i052: Condition 'VersionNT = v6.1 AND NOT VersionNT64' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:31]w321: Skipping dependency registration on package with no dependency providers: Windows7_MSU_x86

[2BF8:39CC][2020-04-05T23:39:31]i052: Condition 'VersionNT = v6.1 AND VersionNT64' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:31]w321: Skipping dependency registration on package with no dependency providers: Windows7_MSU_x64

[2BF8:39CC][2020-04-05T23:39:31]i052: Condition 'VersionNT = v6.0 AND NOT VersionNT64' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:31]w321: Skipping dependency registration on package with no dependency providers: WindowsVista_MSU_x86

[2BF8:39CC][2020-04-05T23:39:31]i052: Condition 'VersionNT = v6.0 AND VersionNT64' evaluates to false.

[2BF8:39CC][2020-04-05T23:39:31]w321: Skipping dependency registration on package with no dependency providers: WindowsVista_MSU_x64

[2BF8:39CC][2020-04-05T23:39:31]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeMinimum_x86' to value 'C:\Users\koky\AppData\Local\Temp\dd_vcredist_x86_20200405233927_000_vcRuntimeMinimum_x86_rollback.log'

[2BF8:39CC][2020-04-05T23:39:31]i000: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x86' to value 'C:\Users\koky\AppData\Local\Temp\dd_vcredist_x86_20200405233927_000_vcRuntimeMinimum_x86.log'

[2BF8:39CC][2020-04-05T23:39:31]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x86' to value 'C:\Users\koky\AppData\Local\Temp\dd_vcredist_x86_20200405233927_001_vcRuntimeAdditional_x86_rollback.log'

[2BF8:39CC][2020-04-05T23:39:31]i000: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x86' to value 'C:\Users\koky\AppData\Local\Temp\dd_vcredist_x86_20200405233927_001_vcRuntimeAdditional_x86.log'

[2BF8:39CC][2020-04-05T23:39:31]i201: Planned package: Windows81_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[2BF8:39CC][2020-04-05T23:39:31]i201: Planned package: Windows81_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[2BF8:39CC][2020-04-05T23:39:31]i201: Planned package: Windows8_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[2BF8:39CC][2020-04-05T23:39:31]i201: Planned package: Windows8_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[2BF8:39CC][2020-04-05T23:39:31]i201: Planned package: Windows7_MSU_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[2BF8:39CC][2020-04-05T23:39:31]i201: Planned package: Windows7_MSU_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[2BF8:39CC][2020-04-05T23:39:31]i201: Planned package: WindowsVista_MSU_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[2BF8:39CC][2020-04-05T23:39:31]i201: Planned package: WindowsVista_MSU_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[2BF8:39CC][2020-04-05T23:39:31]i201: Planned package: vcRuntimeMinimum_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

[2BF8:39CC][2020-04-05T23:39:31]i201: Planned package: vcRuntimeAdditional_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

[2BF8:39CC][2020-04-05T23:39:31]i207: Planned related bundle: {23daf363-3020-4059-b3ae-dc4ad39fed19}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None

[2BF8:39CC][2020-04-05T23:39:31]i299: Plan complete, result: 0x0

[2BF8:39CC][2020-04-05T23:39:31]i300: Apply begin

[2BF8:39CC][2020-04-05T23:39:31]i010: Launching elevated engine process.

[2BF8:39CC][2020-04-05T23:39:33]i011: Launched elevated engine process.

[2BF8:39CC][2020-04-05T23:39:34]i012: Connected to elevated engine.

[3BDC:3568][2020-04-05T23:39:34]i358: Pausing automatic updates.

[3BDC:3568][2020-04-05T23:39:34]i359: Paused automatic updates.

[3BDC:3568][2020-04-05T23:39:34]i360: Creating a system restore point.

[3BDC:3568][2020-04-05T23:39:51]i361: Created a system restore point.

[3BDC:3568][2020-04-05T23:39:51]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65e650ff-30be-469d-b63a-418d71ea1765}, options: 0x7, disable resume: No

[3BDC:3568][2020-04-05T23:39:51]i000: Caching bundle from: 'C:\Users\koky\AppData\Local\Temp\{3CAA20D9-9F4E-4962-A1DE-A37461F8814E}\.be\VC_redist.x86.exe' to: 'C:\ProgramData\Package Cache\{65e650ff-30be-469d-b63a-418d71ea1765}\VC_redist.x86.exe'

[3BDC:3568][2020-04-05T23:39:51]i320: Registering bundle dependency provider: VC,redist.x86,x86,14.25,bundle, version: 14.25.28508.3

[3BDC:3568][2020-04-05T23:39:51]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65e650ff-30be-469d-b63a-418d71ea1765}, resume: Active, restart initiated: No, disable resume: No

[3BDC:1D50][2020-04-05T23:39:52]i304: Verified existing payload: vcRuntimeMinimum_x86 at path: C:\ProgramData\Package Cache\{2BC3BD4D-FABA-4394-93C7-9AC82A263FE2}v14.25.28508\packages\vcRuntimeMinimum_x86\vc_runtimeMinimum_x86.msi.

[3BDC:1D50][2020-04-05T23:39:52]i304: Verified existing payload: cab54A5CABBE7274D8A22EB58060AAB7623 at path: C:\ProgramData\Package Cache\{2BC3BD4D-FABA-4394-93C7-9AC82A263FE2}v14.25.28508\packages\vcRuntimeMinimum_x86\cab1.cab.

[3BDC:1D50][2020-04-05T23:39:52]i304: Verified existing payload: vcRuntimeAdditional_x86 at path: C:\ProgramData\Package Cache\{0FA68574-690B-4B00-89AA-B28946231449}v14.25.28508\packages\vcRuntimeAdditional_x86\vc_runtimeAdditional_x86.msi.

[3BDC:1D50][2020-04-05T23:39:52]i304: Verified existing payload: cabB3E1576D1FEFBB979E13B1A5379E0B16 at path: C:\ProgramData\Package Cache\{0FA68574-690B-4B00-89AA-B28946231449}v14.25.28508\packages\vcRuntimeAdditional_x86\cab1.cab.

[3BDC:3568][2020-04-05T23:39:52]i301: Applying execute package: vcRuntimeMinimum_x86, action: Install, path: C:\ProgramData\Package Cache\{2BC3BD4D-FABA-4394-93C7-9AC82A263FE2}v14.25.28508\packages\vcRuntimeMinimum_x86\vc_runtimeMinimum_x86.msi, arguments: ' MSIFASTINSTALL="7" NOVSUI="1"'

[3BDC:3568][2020-04-05T23:41:08]e000: Error 0x80070643: Failed to install MSI package.

[3BDC:3568][2020-04-05T23:41:08]e000: Error 0x80070643: Failed to execute MSI package.

[2BF8:39CC][2020-04-05T23:41:08]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[2BF8:39CC][2020-04-05T23:41:08]i319: Applied execute package: vcRuntimeMinimum_x86, result: 0x80070643, restart: None

[2BF8:39CC][2020-04-05T23:41:08]e000: Error 0x80070643: Failed to execute MSI package.

[3BDC:3568][2020-04-05T23:41:08]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65e650ff-30be-469d-b63a-418d71ea1765}, resume: None, restart: None, disable resume: No

[3BDC:3568][2020-04-05T23:41:08]i330: Removed bundle dependency provider: VC,redist.x86,x86,14.25,bundle

[3BDC:3568][2020-04-05T23:41:08]i352: Removing cached bundle: {65e650ff-30be-469d-b63a-418d71ea1765}, from path: C:\ProgramData\Package Cache\{65e650ff-30be-469d-b63a-418d71ea1765}\

[3BDC:3568][2020-04-05T23:41:08]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65e650ff-30be-469d-b63a-418d71ea1765}, resume: None, restart initiated: No, disable resume: No

[2BF8:39CC][2020-04-05T23:41:08]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

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wila
Leadership
Leadership

Hi,

Sorry, but that's the "bundled" runtime which supports all of VC++ 2015 up to VC++2019 runtimes, not the 2015 one that you have installed.

It can be confusing if you're not used to Microsoft's way of doing thing.

From the looks of it, this one:

Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center

is the problem runtime that you have to reinstall first (both the 32 bit and 64 bit) and then you can install the 2019 bundled one.

--

Wil

| Author of Vimalin. The virtual machine Backup app for VMware Fusion, VMware Workstation and Player |
| More info at vimalin.com | Twitter @wilva
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alamkoky
Contributor
Contributor

pastedImage_0.png

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alamkoky
Contributor
Contributor

pastedImage_0.png

0 Kudos
alamkoky
Contributor
Contributor

[38E0:2BBC][2020-04-07T01:54:56]i001: Burn v3.7.3813.0, Windows v10.0 (Build 18363: Service Pack 0), path: C:\Users\koky\Downloads\vc_redist.x64(1).exe, cmdline: '-burn.unelevated BurnPipe.{B470D1BE-391B-4301-89C2-AA922C52A636} {EC91BEC0-05F3-4389-9035-ADEED2970035} 11432'

[38E0:2BBC][2020-04-07T01:54:56]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\koky\AppData\Local\Temp\dd_vcredist_amd64_20200407015456.log'

[38E0:2BBC][2020-04-07T01:54:56]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\koky\Downloads\vc_redist.x64(1).exe'

[38E0:2BBC][2020-04-07T01:54:56]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\koky\Downloads\'

[38E0:2BBC][2020-04-07T01:54:56]i000: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026'

[38E0:2BBC][2020-04-07T01:54:56]i100: Detect begin, 10 packages

[38E0:2BBC][2020-04-07T01:54:56]i000: File search: windows_uCRT_DetectKey, did not find path: C:\WINDOWS\system32\api-ms-win-crt-runtime-l1-1-0.dll

[38E0:2BBC][2020-04-07T01:54:56]i000: File search: windows_uCRT_DetectKeyExists, did not find path: C:\WINDOWS\system32\api-ms-win-crt-runtime-l1-1-0.dll

[38E0:2BBC][2020-04-07T01:54:56]i000: Setting numeric variable 'windows_uCRT_DetectKeyExists' to value 0

[38E0:2BBC][2020-04-07T01:54:56]i102: Detected related bundle: {3ee5e5bb-b7cc-4556-8861-a00a82977d6c}, type: Upgrade, scope: PerMachine, version: 14.0.23506.0, operation: Downgrade

[38E0:2BBC][2020-04-07T01:54:56]i103: Detected related package: {A1C31BA5-5438-3A07-9EEE-A5FB2D0FDE36}, scope: PerMachine, version: 14.0.23506.0, language: 0 operation: None

[38E0:2BBC][2020-04-07T01:54:56]i103: Detected related package: {B0B194F8-E0CE-33FE-AA11-636428A4B73D}, scope: PerMachine, version: 14.0.23506.0, language: 0 operation: None

[38E0:2BBC][2020-04-07T01:54:56]i052: Condition '(windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10137.0)' evaluates to false.

[38E0:2BBC][2020-04-07T01:54:56]i052: Condition '(windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10137.0)' evaluates to false.

[38E0:2BBC][2020-04-07T01:54:56]i052: Condition '(windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10137.0)' evaluates to false.

[38E0:2BBC][2020-04-07T01:54:56]i052: Condition '(windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10137.0)' evaluates to false.

[38E0:2BBC][2020-04-07T01:54:56]i052: Condition '(windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10137.0)' evaluates to false.

[38E0:2BBC][2020-04-07T01:54:56]i052: Condition '(windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10137.0)' evaluates to false.

[38E0:2BBC][2020-04-07T01:54:56]i052: Condition '(windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10137.0)' evaluates to false.

[38E0:2BBC][2020-04-07T01:54:56]i052: Condition '(windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10137.0)' evaluates to false.

[38E0:2BBC][2020-04-07T01:54:56]i101: Detected package: vcRuntimeMinimum_x64, state: Present, cached: None

[38E0:2BBC][2020-04-07T01:54:56]i101: Detected package: vcRuntimeAdditional_x64, state: Present, cached: None

[38E0:2BBC][2020-04-07T01:54:56]i101: Detected package: Windows81_x86, state: Absent, cached: None

[38E0:2BBC][2020-04-07T01:54:56]i101: Detected package: Windows81_x64, state: Absent, cached: None

[38E0:2BBC][2020-04-07T01:54:56]i101: Detected package: Windows8_x86, state: Absent, cached: None

[38E0:2BBC][2020-04-07T01:54:56]i101: Detected package: Windows8_x64, state: Absent, cached: None

[38E0:2BBC][2020-04-07T01:54:56]i101: Detected package: Windows7_MSU_x86, state: Absent, cached: None

[38E0:2BBC][2020-04-07T01:54:56]i101: Detected package: Windows7_MSU_x64, state: Absent, cached: None

[38E0:2BBC][2020-04-07T01:54:56]i101: Detected package: WindowsVista_MSU_x86, state: Absent, cached: None

[38E0:2BBC][2020-04-07T01:54:56]i101: Detected package: WindowsVista_MSU_x64, state: Absent, cached: None

[38E0:2BBC][2020-04-07T01:54:56]i052: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.

[38E0:2BBC][2020-04-07T01:54:56]i199: Detect complete, result: 0x0

[38E0:26FC][2020-04-07T01:55:04]e000: Error 0x80070666: Cannot install a product when a newer version is installed.

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alamkoky
Contributor
Contributor

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scott28tt
VMware Employee
VMware Employee

So here's your error:

[38E0:26FC][2020-04-07T01:55:04]e000: Error 0x80070666: Cannot install a product when a newer version is installed.

You already have 23506 installed but you're trying to install 23026, so that error makes sense.


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VMware Training & Certification blog
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wila
Leadership
Leadership

Ugh.. different version of the same runtime.

You apparently need VC++ 2015 version 14.0.23506

When I google for that I get a few results, but MS does not give me details on what VC++ 2015 version it is.

Download Microsoft Visual C++ 2015 Redistributable Update 3 from Official Microsoft Download Center

Download Visual C++ Redistributable for Visual Studio 2015 Update 1 from Official Microsoft Download...

Download Microsoft Visual C++ 2015 Redistributable Update 3 RC from Official Microsoft Download Cent...

See then they call it either Update 1 or Update 3  and even a "Update 3 release candidate".. making it hard to find your exact version as I can not verify the 14.0.xxxx release numbers.

Clicking those links doesn't give me more details either.

Hopefully the Update 3 or Update 1 is the exact version you need to uninstall that VC++ 2015 runtime.

--

Wil

| Author of Vimalin. The virtual machine Backup app for VMware Fusion, VMware Workstation and Player |
| More info at vimalin.com | Twitter @wilva
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sjesse
Leadership
Leadership

Ive seen this before with other VMware products, download this

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal...

and uninstall the runtime its complaining about using the tool, once its removed try the install again.

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