candidesh
Contributor
Contributor

VMware WS 15.5.0: "VMware Workstation failed to start the VMware Authorization Service"

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hello,

my host machine is Win10 V1909. After this Win-Update around 7 days ago my VM with Win10 32bit doesn't start anymore

2019-11-25_Pic010-VMware WS-Startfehler.jpg

Manually starting doesn't help:

2019-11-25_Pic011-VMware WS-Startfehler NOCH nach manuellem Start des Dienstes VMware Authorizations Service.jpg

Even with this error code 6000009 I find no solution. In community-support I found a suggestion to repeat the VMware installation.

VMware Install-file is: VMware-workstation-full-15.5.0-14665864.exe

2019-11-25_Pic012-VMware WS-Setup gestartet um Repair auszuführen.jpg

click OK then:

2019-11-25_Pic013-VMware WS-Setup gestartet - ended prematurely.jpg

und

2019-11-25_Pic014-transport (VMDB) error -14 Pipe connection has been broken.jpg

und

2019-11-25_Pic014-Version mismatch with vmx86 driver expecting 385.0 got 308.0.jpg

So the repair crashs. I also found a hint for the file vmx86.sys

2019-11-25_Pic015-sc query vmkbd3_V02.jpg

There are a couple of this file, maybe because I updated a while ago from VMware Workstation 12:

2019-11-25_Pic016-vmx86.sys mehrere Dateien vorhanden_V02.jpg

I think the Win10-update 1909 is responsible for the issues but I found no solution

Anyone with same problem solved?

thx

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1 Solution

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candidesh
Contributor
Contributor

Im not sure if I had installed the update 15.5.1 before:smileyblush:

What I did:

download the latest update file

VMware-workstation-full-15.5.1-15018445.exe

install it and all is fine.Smiley Happy

thx

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2 Replies
Susie201110141
VMware Employee
VMware Employee

First, you need uninstall your workstation.

Then,launch cmd as administrator, go to the folder where the workstation installer package located, and run VMware-workstation-full-15.5.0-14665864.exe -r

Later, a pop-up dialogue will prompt you to reboot the host.

After rebooting, you can install workstation by double click the VMware-workstation-full-15.5.0-14665864.exe .

Could you help a try and update the result here ?

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candidesh
Contributor
Contributor

Im not sure if I had installed the update 15.5.1 before:smileyblush:

What I did:

download the latest update file

VMware-workstation-full-15.5.1-15018445.exe

install it and all is fine.Smiley Happy

thx

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