toukay
Contributor
Contributor

Ubuntu 22.04 freezes randomly on VMWare Professional 17

Environment:

OS: Windows 11 with Virtual Machine Platform installed. All patches installed.

Software: VMWare Professional 17

VM: Ubuntu 22.04 with all patches.

Windows Host Power savings config: Never put computer to sleep.

Symptoms:

No TTY response. No response to CTRL-ALT-DELETE

Have to hard reboot the VM to get things working again.

Window does not resize and no interaction keyboard or otherwise works.

I have to hard boot the VM to restore functionality.

Frequency of problem:

When I have logged out for a long period of time, when I return to the VM again it is dead.

Hardware:

Intel i9 10900K

Graphics: Nvidia 3060

64 Gig of RAM

 

Tags (3)
10 Replies
DodgeDeBoulet
Enthusiast
Enthusiast

Dupe

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DodgeDeBoulet
Enthusiast
Enthusiast

You're not alone with this issue. There's another thread on this forum with users (myself included) experiencing this problem.

I created a support incident with VMWare a week ago. They got back to me with a list of things already tried by users in the other thread, so I asked them to please contact VMWare Engineering for details on their awareness of the issue and timeframe for a fix.

I sent them a reminder earlier today. This is the response:


Sorry for the late response.  I have checked provided link. This is a known issue with different CPU cores after some of Windows updates in VMware workstation, we hope it will be resolve in next update.

Who knows when the next update will be ...

toukay
Contributor
Contributor

Thanks for the reply. I hope they fix this soon as well.

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toukay
Contributor
Contributor

Perhaps, but this problem did not yield satisfactory google searches for me.

Your dupe comment does not link to an appropriate issue thread.

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DodgeDeBoulet
Enthusiast
Enthusiast


@toukay wrote:

Perhaps, but this problem did not yield satisfactory google searches for me.

Your dupe comment does not link to an appropriate issue thread.


Which is why it was edited, since posts apparently can't be deleted.

DodgeDeBoulet
Enthusiast
Enthusiast

Looping back on this issue.

VMWare's tech support partner requested that I reproduce the issue and upload a support log bundle. Interestingly, the installation process (which I had to suspend/resume a dozen times to get it to complete the last time I tried to install Ubuntu 22.04) went completely without incident. I've since applied guest updates and restarted the VM a couple of times to activate them and have not experienced the issue.

I've tested the VM with and without other VMs running, after a fresh reboot, and also after the host has been running for days. I'm unable to reproduce the issue, and I'm not sure what has changed. No updates to Workstation Pro 17 have been released; there have been two Microsoft Windows updates applied, though: KB5021088 and KB5019959.

Is anyone else still experiencing the problem?

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MagicDragon
Contributor
Contributor

Hi, 

All was fine when I was running Ubuntu 20.04.
When I upgraded to 22.04 the freezing issue began.

I've gone to other posts and tried their solutions but to no avail.

I'm wondering if I add ubuntu 22.10 to VMware that may eliminate this issue.

Unfortunately, Ubuntu 22.10 has only a 6-month support plan.

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KudoiKami
Contributor
Contributor

We have just experienced the same issue with Ubuntu 22.04 on VMWare Workstation Pro 17.

The answer is to switch from Legacy BIOS to UEFI as we found.

Xavier088
Contributor
Contributor

I have same problems. I found a workaround, at least for my system (Windows 11 as host, Ubuntu 22.4 LTS as guest)

When Ubuntu is froozen please press Alt + Tab to switch between the open windows. If you do this to all open windows it defrozes Ubuntu and you can work with it as long as no screen saver starts again.

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ziolko
Contributor
Contributor

This fixed my problem. Thank you KudoiKami.

 

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