VMware - FIX FUSION 3 - NOW!!!!!!

[francis_carden]

I LOVED FUSION 2.0 - I ranted about it to 100's of people. Best thing since sliced bread is what I used to say.

Now I upgraded to Fusion 3 and it's TERRIBLE. Performance is a joke. I use this in my daily work and if I'm lucky it still works. I can't rely on it now for my demonstrations. Shame. Shame. Shame.

Being a user of Fusion 2 since it was released, I can say I rated the s/w as a 9 or 10 for enterprise use. Now I rate it as a 3.

I will be doing a Video this weekend of how bad it is and will post it online. Since no one from VMware seems to bother to read these forums or comment. I suggest they see what people said about united Airlines when THEY didn't listen...

http://www.youtube.com/watch?v=5YGc4zOqozo

[francis_carden]

I might have found a work-around - LOL - Don't use suspend resume. Using Resume, this VM took 86minutes to restore and was running (XP) at 10x-20x SLOWER than a typical windows machine. Out of frustration, I clicked restart. WHole thing restarted and I am running at full speed 1x again - reboot to ready, all in less than 2 minutes. BTW - I didn't restart the MAC, just the XP VM. XP VM response times are back to instant..

Grrrr...... Still, the video is going to be so cool.. Come on VMWARE, there's enough people reporting Performance issues now.

[admin]

It has been reported that Apple have released a new beta for their Snow

Leopard software, which will address performance issues found in

relation to VMWare, iMacs, Apple TV and much more.

Rick Blythe

Social Media Specialist

VMware Inc.

[francis_carden]

Rick, you are a credit to your company for responding here. i was giving up hope! THANK YOU THANK YOU.

The only concern I have now then is that I was on Snow Leopard for about a month with VMware 2.0 with NO issues. It was only when I made the switch to fusion 3.0 that my significant issues began!

My work-around reboots of the VM seem to be consistently successful and luckily my fast machine makes that viable if I have enough notice when I am presenting to a customer/analyst.

With the above 2 points, it really points to a Fusion, not a Snow leopard problem for me!

Thoughts?

Thanks again.

[lugesm2]

I have been attempting to run the following system:

iMac, 2.4GHz, 4MB, OSX 10.6.1 . . . . Fusion 3.0/Windows7

Not running well. It is painfully slow compared to my previous configuration: Fusion 2.06/WinXP

I honestly can't say if the problem is Fusion3 or Windows7 or a combination thereof.

What I can say is that I am reconfiguring back to Fusion 2.06/WinXP and abandoning Fusion 3 for the time being.

I too have been a great VMWare Fusion fan since I first installed Fusion 1, but I have to say that I am disappointed in this release. Cost me $40 too ! ! !

[davelundgren]

I hate to say this, but I am beyond disgusted with Fusion 3, after several years of being a very happy user - I was one of those who originally pre-ordered Fusion before it was released.

With Windows 7 on a six month old, 4GB RAM MacBook Pro running nothing other than what automatically loads on startup, this is completely unusable. It brings the entire machine to a crawl... I can click an icon on the Windows 7 desktop and wait up to three minutes for any action to occur. This is absolutely one gigantic virtual garbage can, and someone needs to do something about it. My XP install is not much better, but it is sporadically usable if I don't have too much else going on on the OS X side of the computer.

I use vmWare every single day for my business, but I can assure you that I am heading for Parallels in a hell of a hurry if this doesn't turn around quick. The silence from the vmWare team makes the whole thing that much worse. This is no way to treat professional, loyal customers.

-

---

No sooner did I hit the Send button, and I see a response from a member of the vmWare team concerning Apple preparing to release an OS update that may have something to do with this. While I am happy to see some - any - response from the guys at vmWare, and even if this is absolutely the answer, I still ask why the hell release a version that you would know didn't work on Snow Leopard if you just tried it for five minutes? A common thing I see across most of these complaints is pretty damn good hardware, new MacBook Pros, etc... not isolated occurrences on five year old systems.

All that said, I will try to hang around for the Apple update, because if this ever does get fixed, vmWare has always been THE way to go as far as I'm concerned. But this has screwed a lot of people who can't even get back to work for five or six minutes waiting for vmWare to quit once the program becomes unusable.

Message was edited by: davelundgren

[matthewls]

It's interesting that the kernel issue doesn't effect everyone. My experience with Fusion 3 and os 10.6.1 has been fine--a nice speed bump cf. 2.x. I'd love to see the explanation for this...must be hardware interactions with some mac flavors.

[lugesm2]

Matt . . .

What Guest OS are you running? Which Mac ?

[admin]

Hi Francis,

Have you opened a Service Request with the VMware Fusion support team? I'll have one of my support techician's post on this thread in the meantime. Recently on another thread,another customer was not happy with the performance of their VM on Fusion 3. After opening a service request and working with one of our technicians, they were able to identify some areas that could be tweaked/modified to resolve some of the issues.

I would advise that anytime you have a technical issue that is impacting the ability to use our product successfully, that you please open a case with us. Most of the time it's something we can assist with to help resolve, and there may be the occasion where we provide feedback to our engineering team to help resolve an issue in one of our future incremental updates.

Thank you for choosing VMware and we look forward to helping you.

Regards,

Carlos Romero

Fusion Support Manager, VMware

[francis_carden]

Camero, too many people with the same issue (read the blogs here). Listen, Everything on my MAC is 100% FAST. Everything on Fusion 2.0 is 100% fast. Moving to Fusion 3, sometimes it's DOG and other times it's fine (normally after a reboot). There is nothing to tweak - it's a BUG. Whatever I tweak that works, needs to go into a PATCH.

Sure, I'll help VMware find it if they are interested. I'll also look to log but I am VERY VERY busy and understand to give Vmware what they need is going to take a LOT of my time, I'll give that up if I know VMware are interested (2 responses here today so maybe they are). I suggest you read the other posts of others with same/similar symptoms!

[ewestby]

I will be doing a Video this weekend of how bad it is and will post it online. Since no one from VMware seems to bother to read these forums or comment.

Where did you get the idea that no one from VMware reads or comments in the forum? I've been in this industry for 15 years, and I have never seen a forum/bulletin board/etc. as heavily populated by company representatives of all levels. Practically every thread contains posts from interested product engineers.

If you're going to criticize them for meaningful failings of the product, that's understandable. But to criticize them for being unresponsive seems patently absurd, and the evidence is right here.

[gkowalchuk]

Fusion 3 - REST IN PEACE!!

FUSION 3 now joins the elite group of LEMONS like Microsoft ME, etc. PURE GARBAGE.

EVERYBODY SHOULD APPLY ONLINE FOR THEIR 30 DAY MONEY BACK REFUND!!!

This is how you get VMWARE's attention!

Once a happy VMWARE customer... now very dissatisfied!

Trashware

[gkowalchuk]

Excellent Video! Maybe United with smash Fusion 3 !

Yup it's broke and someone should FIX IT!.

[lugesm2]

gkowalchuk . . . .

That's unreasonably harsh. Give them a chance to fix it.

[admin]

Hello davelundgren, lugesm2, gkowalchuk and francis.carden,

I apologize these issues have been frustrating. I can certainly understand being upset with a product when it doesn't perform as expected. As Carlos mentioned, the best method for getting support for an issue you find with the Fusion 3 software is to submit a Support Request.

With that being said, I'd like to take a look at each of your issues to see if we can get the software working satisfactorily. The type of information I'd like is:

Specific details about what you find slow, including steps to reproduce if possible

Support Information: With VMware Fusion open, click on the Help menu and choose Collect Support Information. This will save a .tgz file to your Mac desktop. Please, attach that in your next reply.

As well, if you could also include what programs you have open and running in both the Mac and Windows operating systems

Looking forward to hearing from you.

- Eric

[gkowalchuk]

lugesm2

No it's not harsh at all, after phoning for 3 days, being transfered

to 25 "technical support" agents who "open another ticket" and

escalate the problem to "who knows where???"

then tell you somebody will contact you.

At best you can classify this as BETA-ware, then people can TEST it

out and accept the consequences, understanding that they did not pay

for it and the product is still in beta mode.

You don't drop this on your customer base and expect them to "live

with it" when it's this bad.

Sorry, I can't promote a product that 25 technical support agents are

unable to resolve.

Betaware.

[admin]

Hi gkowalchuk,

>Sorry, I can't promote a product that 25 technical support agents are

>unable to resolve.

Would you be willing to PM me with the Support Request number so I can have your ticket revisited?

-Eric

[gkowalchuk]

PRIOR to upgrading to FUSION v3,

Macbook OX 10.5.8 performance was good.

Fusion v2 launched in reasonable time frame.

Both Windows applications and Mac applications operate in harmony with

good response & performance.

I have a 35mbs internet link which provide some seriously fast

throughput so the Mac is never held back by slow internet.

Downloads are were instant and web pages popped up instantly on both

IE, Firefox, Chrome, Safari as well as Photo applications, movies etc.

Upon installing FUSION v3, you no longer can run ANY Apple

applications once you launch Windows XP or Windows 7.

The Fusion application cripples the Windows OS as well as the Mac OS.

Launch one browser and wait with the hour glass up for 30 seconds

before you can even type in GOOGLE.com

Then wait again for the hour glass before your IE even starts to

resolve the URL. Meanwhile the internet modem is not even blinking

because Fusion is still bogging down the Mac.

NOW HERE COMES THE GOOD PART. After a few minutes the CORE

temperature on the CPU get so HOT the Mac's FAN kicks into HIGH SPEED

trying to cool down the processors.

The fans continue to run in HIGH SPEED while your IE browser site on

the GOOGLE website doing NOTHING.

Shutdown Fusion 3 and the fans return to slow speed. Launch Fusion 3

and the fans kick back into high speed.

FUSION v2 never pushed the fans into high speed.

Q.E.D.

[Nixta]

Eric,

I understand you're trying to be helpful here, but it's getting to the point where VMWare needs to just recognize that they have a lot of unhappy customers out there, not just one whose ticket needs to be handled more personally.

There are two aspects to this that are just unacceptable:

1) Your users are losing a LOT of time working around these issues and talking to customer support.

2) VMWare are the only people benefitting here. We lose time and money. You get end-user testing and beta testing. Well, guess what we paid you to do, not to have us do for you? This isn't GMail.

You are a large company. You understand the way software is developed, tested, improved, and only THEN released.

Perhaps an example will help: Using ESX blades and VMWare I had a problem where an application failed because of a combination of Intel chipset, Windows Service Pack, Hotfixes and the version of the .NET runtime, but this is ridiculous; the current issues have nothing to do with such obscure scenarios that you couldn't possibly catch in automated testing - these issues are simple, highly visible, and massively prevalent.

Perhaps you should demand more from your beta program? Perhaps you should invest more in engineering and testing? Who knows? The least you should do is bite the bullet and give us our money back and instructions on how to run VMWare 2 again while you actually fix this product. Turn the last release into a public beta if you like, but don't assume your customers have the time or inclination to be on tech support calls all day.

[gkowalchuk]

Eric:

Here are just 2 from today...

SR #1454329141

SR #1454280841

Explain this:

Fusion v3 heats up the MacBook processor so hot that the fans kick into HIGH SPEED and stay there.

Turn off v4 and the Macbook processor cool down to normal and return to low speed.

Fusion v2 never caused the processors to heat up!