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jomccon
Enthusiast
Enthusiast

No Data showing up for some users - vSphere UI

I've got ticket open on this which is being worked, but curious if anyone else has had that issue. My admin account in the vSphere UI works fine, but other accounts have an issue when they attempt to see metric data in the Operations tab.  They just get a notice saying No Data. We've checked permissions and even created a new role cloned from the read-only role and added VCOPS Admin privileges. 

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grace27
Enthusiast
Enthusiast

Hi

Welcome to the communities.

What about below KB ?

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=100387...

The worst enemy to creativity is self-doubt.
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mark_j
Virtuoso
Virtuoso

Assuming you've already checked for a rogue "No Access" setting, I would suggest the following.

Something that usually gets people is when you've got all of the roles defined up at the root (/) of vCenter Server, and multiple roles have the same users. The result is, vCenter Server will take the most restrictive perms.. so let's say someone is in a "Operations User" role.. which doesn't have the Operations Manager User role (since vCOps was added later), and you've also got a "vCOps users" role you created WITH the privilege. Well, the member of the "Operations User" role won't be getting access. This is VERY common.

If you want to prove it out.. create a new user in AD that doesn't have any perms or association at all with groups/privileges within vCenter Server. Now add this new user to a role in vCenter Server that has Operations Manager User or Operations Manager Admin (with propagation enabled). GSS will likely have you do the same thing to narrow down the problem using a fresh account.

If you find this or any other answer useful please mark the answer as correct or helpful.
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jomccon
Enthusiast
Enthusiast

It appears the services were not running.  Once we restarted it all began working again.  Odd though that it appeared to keep working for the Admin user.

Does anyone use SMARTS or another monitoring tool that uses SNMP to monitor the services on the vApp?

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mark_j
Virtuoso
Virtuoso

That would make sense. The local user would work because it was authenticated. Domain users couldn't log in because the web service not available on vCenter Server to field the auth requests from vC Ops. vC Ops passes all Advanced UI authentication requests except for "admin" through the vCenter Server.

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jomccon
Enthusiast
Enthusiast

Users actually logged in fine, but when they selected a metric to graph it showed no data. 

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