mruff1
Contributor
Contributor

Collect Log and Analyze Summary

Hi, I recently installed Skyline Health Diagnostics, logged into Skyline and connected to my Vcenter server but when I try to collect logs on my ESXi hosts it fails to run?

 

mruff1_1-1629892698601.png

 

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3 Replies
ksram
VMware Employee
VMware Employee

@mruff1 SHD needs access to ESXi servers (Port 443) to complete the log collection. Can you please check if that is available. Each task will have a separate log file named as vmware-shd-task-TASKID.log in the folder /opt/vmware-shd/vmware-shd/log (TASKID is a hexadecimal string representing the task id. This log file can provide more details on the failure.

-Thanks

Ram

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mruff1
Contributor
Contributor

HI, yes each host has ssh enabled and I am able to ssh into each host without any issues. Thanks

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atwilson
Contributor
Contributor

same issue

seeing this in the logs

2021-09-14 20:33:05,022 vmware-shd-task-f0a9550a90922f88 ERROR greenthread:221 Extraction of vm-support.tgz failed - Decompress Failed - Error -3 while decompressing data: too many length or distance symbols

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