The Collector is having an issue communicating to the product endpoints.

[prabhakarnaidum]

The Collector is having an issue communicating to the product endpoints. Though I follow https://kb.vmware.com/s/article/75268 still showing communication issues .

Also we have restarted collector and end points , though overall health status is showing health but i still see communication issues alert from skyline

[Shen88]

@prabhakarnaidum,

The communication issue for an endpoint usually occurs due to either of the following reasons:

• There is an issue with the account used to add the product to the Skyline Collector. The account password may be expired, or the account is disabled. Edit the product in the Skyline Collector user interface to update the account.

                                                                                                           OR

• The product certificate has been updated. In this instance, the Skyline Collector needs to accept the new certificate. Edit the product in the Skyline Collector user interface, including re-entering the account name and password to accept the new product certificate.

To resolve the communication issue, re-configure the product endpoint with Skyline Collector.

Do refer to the following steps to re-configure the endpoint:

1. Login to the Skyline Collector UI page (https://IP_OF_COLLECTOR_OR_FQDN).
2. Go to Configuration Tab.
3. In the left pane under Products, Select your product.
4. In the right pane, click on Edit.
5. Re-enter the password in the password field.
6. Click Update.
7. Click Continue on the new Thumbprint message.

After completing the above-mentioned steps, the product endpoint will be re-configured successfully.