VMware Horizon Community
st84
Contributor
Contributor

Persona Management Problem - Log Exerpt Included

Hello,

We've been having intermittent issues with persona management. I have compared the VMWVvp logs of a working (syncing properly) with a non working (not syncing properly) virtual machine.

Below is an excerpt of the VMWVvp log of the not properly syncing virtual machine. Up to that point, everything in both logs (working and not working vm), is identical.
Any ideas why this is happening?

[0][09/11/2015 14:46:13:0778][RTOGetUserProfileInfo] Failed Opening User Profile Key: User: testuser, 0x2

[0][09/11/2015 14:46:13:0778][VMWStartOfflineFileThreads] Reset Done Event

[0][09/11/2015 14:46:23:0778][VMWWaitForOfflineFileStartEvent] Timed Out Waiting For Start Event: User: testuser, Session: 1

[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 1, Path: \\personashare\pool\testuser.XY.V2
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 2, Path: \\personashare\pool\testuser.XY.V2\Videos
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 3, Path: \\personashare\pool\testuser.XY.V2\Saved Games
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 4, Path: \\personashare\pool\testuser.XY.V2\Pictures
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 5, Path: \\personashare\pool\testuser.XY.V2\Music
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 6, Path: \\personashare\pool\testuser.XY.V2\Links
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 7, Path: \\personashare\pool\testuser.XY.V2\Favorites
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 8, Path: \\personashare\pool\testuser.XY.V2\Downloads
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 9, Path: \\personashare\pool\testuser.XY.V2\Documents
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 10, Path: \\personashare\pool\testuser.XY.V2\Desktop
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 11, Path: \\personashare\pool\testuser.XY.V2\AppData
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 12, Path: \\personashare\pool\testuser.XY.V2\Contacts
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 13, Path: \\personashare\pool\testuser.XY.V2\Searches
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 14, Path: \\personashare\pool\testuser.XY.V2\Horizon
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 15, Path: \\personashare\pool\testuser.XY.V2\Application Data
[0][09/11/2015 14:46:23:0778][VMWQueueFolder       ] Queued Folder: User: testuser, Session: 1, Queued: 16, Path: \\personashare\pool\testuser.XY.V2\.ApacheDirectoryStudio

[0][09/11/2015 14:46:23:0778][VMWStartOfflineFileThreads] Init End: 21:46:23:778

[0][09/11/2015 14:46:23:0778][VMWProfileWorker     ] Successfully Started Offline File Threads: User: testuser, Session: 1
[0][09/11/2015 14:46:23:0794][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\Videos, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\Saved Games, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\Music, 0xD000003A
[0][09/11/2015 14:46:23:0794][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\Music, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\Music, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\Favorites, 0xD000003A
[0][09/11/2015 14:46:23:0794][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\Videos, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\Videos, 0xD000003A
[0][09/11/2015 14:46:23:0794][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\Saved Games, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\Saved Games, 0xD000003A
[0][09/11/2015 14:46:23:0794][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\Favorites, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\Favorites, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\Documents, 0xD000003A
[0][09/11/2015 14:46:23:0794][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\Documents, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\Documents, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\AppData, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\Pictures, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\Links, 0xD000003A
[0][09/11/2015 14:46:23:0794][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\AppData, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\AppData, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\Downloads, 0xD000003A
[0][09/11/2015 14:46:23:0794][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\Pictures, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\Pictures, 0xD000003A
[0][09/11/2015 14:46:23:0794][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\Links, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\Links, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\Desktop, 0xD000003A
[0][09/11/2015 14:46:23:0794][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\Downloads, 0xD000003A
[0][09/11/2015 14:46:23:0794][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\Downloads, 0xD000003A
[0][09/11/2015 14:46:23:0810][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\Desktop, 0xD000003A
[0][09/11/2015 14:46:23:0810][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\Desktop, 0xD000003A
[0][09/11/2015 14:46:23:0810][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\Contacts, 0xD000003A
[0][09/11/2015 14:46:23:0810][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\Searches, 0xD000003A
[0][09/11/2015 14:46:23:0810][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\Application Data, 0xD000003A
[0][09/11/2015 14:46:23:0810][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\Contacts, 0xD000003A
[0][09/11/2015 14:46:23:0810][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\Contacts, 0xD000003A
[0][09/11/2015 14:46:23:0810][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\Horizon, 0xD000003A
[0][09/11/2015 14:46:23:0810][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\Searches, 0xD000003A
[0][09/11/2015 14:46:23:0810][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\Searches, 0xD000003A
[0][09/11/2015 14:46:23:0810][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\Application Data, 0xD000003A
[0][09/11/2015 14:46:23:0810][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\Application Data, 0xD000003A
[0][09/11/2015 14:46:23:0810][VMWCreateDirectory   ] Failed Creating Folder: C:\Users\testuser\.ApacheDirectoryStudio, 0xD000003A
[0][09/11/2015 14:46:23:0810][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\Horizon, 0xD000003A
[0][09/11/2015 14:46:23:0810][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\Horizon, 0xD000003A
[0][09/11/2015 14:46:23:0810][RTOCreateFolder      ] Failed Creating Folder: C:\Users\testuser\.ApacheDirectoryStudio, 0xD000003A
[0][09/11/2015 14:46:23:0810][VMWOfflineFileWorker ] Failed Creating Folder: User: testuser, Session: 1, Path: C:\Users\testuser\.ApacheDirectoryStudio, 0xD000003A

[0][09/11/2015 14:46:23:0825][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Music

[0][09/11/2015 14:46:23:0825][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:23:0841][VMWOfflineFileWorker ] Finished Creating Offline Files: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Music, Duration: 0.06, Files: 1, Folders: 0, Aggregate Duration 1: 10.06, Actual Duration 2: 10.06, Init Time: 10.00, Files/Sec: 0.10, Total Files Found: 1, Total Folders Created/Found: 0/0, Completed: 1/16, Folder Errors: 15

[0][09/11/2015 14:46:23:0841][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Saved Games

[0][09/11/2015 14:46:23:0841][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:23:0841][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Videos\Lync Recordings

[0][09/11/2015 14:46:23:0841][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:23:0841][VMWOfflineFileWorker ] Finished Creating Offline Files: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Saved Games, Duration: 0.06, Files: 1, Folders: 0, Aggregate Duration 1: 10.13, Actual Duration 2: 10.06, Init Time: 10.00, Files/Sec: 0.20, Total Files Found: 2, Total Folders Created/Found: 0/0, Completed: 2/16, Folder Errors: 15

[0][09/11/2015 14:46:23:0841][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Videos

[0][09/11/2015 14:46:23:0841][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:23:0841][VMWOfflineFileWorker ] Finished Creating Offline Files: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Videos, Duration: 0.06, Files: 1, Folders: 1, Aggregate Duration 1: 10.19, Actual Duration 2: 10.06, Init Time: 10.00, Files/Sec: 0.30, Total Files Found: 3, Total Folders Created/Found: 0/1, Completed: 3/16, Folder Errors: 15

[0][09/11/2015 14:46:23:0888][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Contacts

[0][09/11/2015 14:46:23:0888][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:23:0888][VMWOfflineFileWorker ] Finished Creating Offline Files: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Contacts, Duration: 0.09, Files: 2, Folders: 0, Aggregate Duration 1: 10.28, Actual Duration 2: 10.11, Init Time: 10.00, Files/Sec: 0.49, Total Files Found: 5, Total Folders Created/Found: 0/1, Completed: 4/16, Folder Errors: 15

[0][09/11/2015 14:46:23:0903][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Searches

[0][09/11/2015 14:46:23:0903][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:23:0903][VMWOfflineFileWorker ] Finished Creating Offline Files: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Searches, Duration: 0.11, Files: 3, Folders: 0, Aggregate Duration 1: 10.39, Actual Duration 2: 10.13, Init Time: 10.00, Files/Sec: 0.79, Total Files Found: 8, Total Folders Created/Found: 0/1, Completed: 5/16, Folder Errors: 15

[0][09/11/2015 14:46:23:0919][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Pictures

[0][09/11/2015 14:46:23:0919][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:23:0919][VMWOfflineFileWorker ] Finished Creating Offline Files: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Pictures, Duration: 0.14, Files: 4, Folders: 0, Aggregate Duration 1: 10.53, Actual Duration 2: 10.14, Init Time: 10.00, Files/Sec: 1.18, Total Files Found: 12, Total Folders Created/Found: 0/1, Completed: 6/16, Folder Errors: 15

[0][09/11/2015 14:46:23:0997][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Downloads

[0][09/11/2015 14:46:23:0997][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:23:0997][VMWOfflineFileWorker ] Finished Creating Offline Files: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Downloads, Duration: 0.22, Files: 6, Folders: 0, Aggregate Duration 1: 10.75, Actual Duration 2: 10.22, Init Time: 10.00, Files/Sec: 1.76, Total Files Found: 18, Total Folders Created/Found: 0/1, Completed: 7/16, Folder Errors: 15

[0][09/11/2015 14:46:23:0997][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\.ApacheDirectoryStudio\.metadata\.plugins\org.eclipse.core.resources\.safetable

[0][09/11/2015 14:46:23:0997][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:24:0013][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\.ApacheDirectoryStudio\.metadata\.plugins\org.eclipse.core.resources

[0][09/11/2015 14:46:24:0013][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:24:0028][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Application Data\SSH\UserKeys

[0][09/11/2015 14:46:24:0028][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:24:0075][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Application Data\SSH\TransferLists

[0][09/11/2015 14:46:24:0075][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:24:0075][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Application Data\SSH

[0][09/11/2015 14:46:24:0075][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:24:0075][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Horizon\Linux

[0][09/11/2015 14:46:24:0075][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:24:0091][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Application Data

[0][09/11/2015 14:46:24:0091][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:24:0091][VMWOfflineFileWorker ] Finished Creating Offline Files: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Application Data, Duration: 0.30, Files: 6, Folders: 3, Aggregate Duration 1: 11.05, Actual Duration 2: 10.31, Init Time: 10.00, Files/Sec: 2.33, Total Files Found: 24, Total Folders Created/Found: 0/4, Completed: 8/16, Folder Errors: 15

[0][09/11/2015 14:46:24:0122][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Favorites\Links

[0][09/11/2015 14:46:24:0122][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:24:0122][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Favorites

[0][09/11/2015 14:46:24:0122][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:24:0138][VMWOfflineFileWorker ] Finished Creating Offline Files: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\Favorites, Duration: 0.36, Files: 8, Folders: 1, Aggregate Duration 1: 11.41, Actual Duration 2: 10.36, Init Time: 10.00, Files/Sec: 3.09, Total Files Found: 32, Total Folders Created/Found: 0/5, Completed: 9/16, Folder Errors: 15

[0][09/11/2015 14:46:24:0153][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2

[0][09/11/2015 14:46:24:0153][VMWPopulateOfflineFiles   ] Finished Querying Remote Folder: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2\.ApacheDirectoryStudio\.metadata\.plugins\org.eclipse.core.runtime\.settings

[0][09/11/2015 14:46:24:0153][VMWPopulateOfflineFiles   ] VMWQueryDirEA: 0x80070003

[0][09/11/2015 14:46:24:0153][VMWOfflineFileWorker ] Finished Creating Offline Files: User: testuser, Session: 1, Path: \\personashare\pool\testuser.XY.V2, Duration: 0.38, Files: 12, Folders: 16, Aggregate Duration 1: 11.78, Actual Duration 2: 10.38, Init Time: 10.00, Files/Sec: 4.24, Total Files Found: 44, Total Folders Created/Found: 0/21, Completed: 10/16, Folder Errors: 15
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2 Replies
jmacdaddy
Enthusiast
Enthusiast

Try disabling Microsoft offline files for the users of your virtual desktops (you can do this with a GPO).   On your linked clone template, make sure to disable the CSC driver per this KB: VMware KB: View Persona Management features do not function when Windows Client-Side Caching is in e...

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st84
Contributor
Contributor

hi jmacdaddy,

thanks for the reply, but we already have Microsoft offline files and the CSC driver disabled.

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