Outlook error during startup - Safe mode

[lansti]

Hi.

We are running FSLogix Office Container in our environment.
I have now users that starts outlook, and outlook terminates, and when you start outlook again, it wants to start in Safe Mode:

If you Click NO here, outlooks starts just fine. But it is pretty annoying for users to do so every morning.
We are running Office 16.0.16827.20130
FSLogix: 2.9.7979.62170
Horizon: 8.9.0.21435111 (2303)
DEM: 10.9.0.1105

We are also using DEM for Office:

[IncludeRegistryTrees]
HKCU\Software\Microsoft\Office\16.0\Access
HKCU\Software\Microsoft\Office\16.0\Common
HKCU\Software\Microsoft\Office\16.0\Excel
HKCU\Software\Microsoft\Office\16.0\FirstRun
HKCU\Software\Microsoft\Office\16.0\Groove
HKCU\Software\Microsoft\Office\16.0\Lync
HKCU\Software\Microsoft\Office\16.0\MAPI
HKCU\Software\Microsoft\Office\16.0\Microsoft Office 2016
HKCU\Software\Microsoft\Office\16.0\MS Project
HKCU\Software\Microsoft\Office\16.0\OneNote
HKCU\Software\Microsoft\Office\16.0\Outlook
HKCU\Software\Microsoft\Office\16.0\PowerPoint
HKCU\Software\Microsoft\Office\16.0\Project
HKCU\Software\Microsoft\Office\16.0\Publisher
HKCU\Software\Microsoft\Office\16.0\Registration
HKCU\Software\Microsoft\Office\16.0\SyncCenter
HKCU\Software\Microsoft\Office\16.0\SyncProc
HKCU\Software\Microsoft\Office\16.0\User Settings
HKCU\Software\Microsoft\Office\16.0\Visio
HKCU\Software\Microsoft\Office\16.0\Word
HKCU\Software\Microsoft\Office\16.0\Workspaces
HKCU\Software\Microsoft\Office\Access
HKCU\Software\Microsoft\Office\Common
HKCU\Software\Microsoft\Office\Excel
HKCU\Software\Microsoft\Office\OneNote
HKCU\Software\Microsoft\Office\Outlook
HKCU\Software\Microsoft\Office\PowerPoint
HKCU\Software\Microsoft\Office\Visio
HKCU\Software\Microsoft\Office\Word
HKCU\Software\Microsoft\Shared Tools\Proofing Tools
HKCU\Software\Microsoft\VBA
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

[IncludeIndividualRegistryValues]
HKCU\Software\Microsoft\Exchange\Client\Options\PickLogonProfile

[IncludeFolderTrees]
<AppData>\Microsoft\Access
<AppData>\Microsoft\AddIns
<AppData>\Microsoft\Bibliography
<AppData>\Microsoft\Excel
<AppData>\Microsoft\MS Project
<AppData>\Microsoft\Office
<AppData>\Microsoft\Office\16.0\Lync
<AppData>\Microsoft\OneNote
<AppData>\Microsoft\Outlook
<AppData>\Microsoft\Powerpoint
<AppData>\Microsoft\Proof
<AppData>\Microsoft\Publisher
<AppData>\Microsoft\Publisher Building Blocks
<AppData>\Microsoft\Signatures
<AppData>\Microsoft\Spelling
<AppData>\Microsoft\Templates
<AppData>\Microsoft\UProof
<AppData>\Microsoft\Visio
<AppData>\Microsoft\Word
<LocalAppData>\Microsoft\Office\ONetConfig

[IncludeFiles]
<LocalAppData>\Microsoft\Office\Access.officeUI
<LocalAppData>\Microsoft\Office\Excel.officeUI
<LocalAppData>\Microsoft\Office\MSProject.officeUI
<LocalAppData>\Microsoft\Office\olkaddritem.officeUI
<LocalAppData>\Microsoft\Office\olkapptitem.officeUI
<LocalAppData>\Microsoft\Office\olkdlstitem.officeUI
<LocalAppData>\Microsoft\Office\olkexplorer.officeUI
<LocalAppData>\Microsoft\Office\olklogitem.officeUI
<LocalAppData>\Microsoft\Office\olkmailitem.officeUI
<LocalAppData>\Microsoft\Office\olkmailread.officeUI
<LocalAppData>\Microsoft\Office\olkmmsedit.officeUI
<LocalAppData>\Microsoft\Office\olkmmsread.officeUI
<LocalAppData>\Microsoft\Office\olkmreqread.officeUI
<LocalAppData>\Microsoft\Office\olkmreqsend.officeUI
<LocalAppData>\Microsoft\Office\olkpostitem.officeUI
<LocalAppData>\Microsoft\Office\olkpostread.officeUI
<LocalAppData>\Microsoft\Office\olkreportitem.officeUI
<LocalAppData>\Microsoft\Office\olkresenditem.officeUI
<LocalAppData>\Microsoft\Office\olkrespcounter.officeUI
<LocalAppData>\Microsoft\Office\olkresponseread.officeUI
<LocalAppData>\Microsoft\Office\olkresponsesend.officeUI
<LocalAppData>\Microsoft\Office\olkrssitem.officeUI
<LocalAppData>\Microsoft\Office\olkshareitem.officeUI
<LocalAppData>\Microsoft\Office\olkshareread.officeUI
<LocalAppData>\Microsoft\Office\olksmsedit.officeUI
<LocalAppData>\Microsoft\Office\olksmsread.officeUI
<LocalAppData>\Microsoft\Office\olktaskitem.officeUI
<LocalAppData>\Microsoft\Office\OneNote.officeUI
<LocalAppData>\Microsoft\Office\Powerpoint.officeUI
<LocalAppData>\Microsoft\Office\Publisher.officeUI
<LocalAppData>\Microsoft\Office\Visio.officeUI
<LocalAppData>\Microsoft\Office\Word.officeUI

[ExcludeFolderTrees]
<AppData>\Microsoft\Templates\LiveContent

 
Hope one of you have a solution for this.

[jmacdaddy]

Doing it this way, you are are capturing the Office profile data twice, once in DEM and again in FSLogix.  It isn't wrong to do it that way, but it will result in longer logons/logoffs and adds complexity that could result in potential issues.

My recommendation would be to create a small test environment where everything is the same except that the Office settings in DEM are disabled.  I would normally do this by copying the existing DEM config files to a new location on the file server share, open that copied DEM config in the DEM Mgmt Console and disable Office.  Then create a small test pool of machines in a sub-OU in AD with a GPO that has the DEM conf pointed to this test DEM config on the file server.  See if it is more stable this way. 

[lansti]

Hi Jmacdaddy, I have already done that, and reconfigured my GPOs and DEM settings. This seemed to work, but the Safe Mode message has returned for some users...
Next I'm going to try, is deleting one users Office Settings from DEM and delete her FSLogix file, and generate a new one.

I suspect that there is something wrong on the VHDx disk...