Horizon Agent 8.12.0 silent install fails with error 1603

[thohun]

I am silently updating the VMware Horizon Agent on our persistent Windows 10 21H2 VMs from 8.9.0 to 8.12.0 and several installations are failing with a super helpful error 1603. I am having difficulty deciphering what the cause might be when examining the install log. Any help would be appreciated.

Install sting: VMware-Horizon-Agent-x86_64-2312-8.12.0-23142606.exe /S /v "/qn /l*v ""c:\windows\logs\software\VMware-Horizon-Agent-x86_64-2312-8.12.0-23142606.log"" RDP_CHOICE=0 ADDLOCAL=Core,USB,RTAV,VmwVaudio,PrintRedir REBOOT=R

Verbose uninstall log is attached.

[GregNew]

Hey @thohun 

Is it line 2061, if opened in Notepad++

Property(S): ABVerifyFirewall.35BDBBE8_72E0_4EA1_AD92_DE934704FA87 = ;Sorry, VMware Horizon Agent cannot be installed on a machine where the Windows Firewall service is stopped or disabled. Please make sure it is enabled and try again.

Maybe there isn't a consistent Windows Firewall policy set via GPO?

Cheers,
Greg

[kanid99]

Did you get a resolution on this ? We are encountering the same issue but with our Windows 11 23H2 machines. Agent 2303 installs, agent 2312 fails with 1603.

[thohun]

We never found the root cause and manually ran the installer where it had previously failed.

[thohun]

Windows firewall is disabled across our organization but the install was only failing on a subset of machines. My understand of that line in the log is it is part of a property dump and not the actual installation failure error message.