GLTStephen
Contributor
Contributor

7.3 Upgrade Can't accept license agreement?

I just started upgrading our 7.2 to 7.3,  did my first CS no problems. I am now having an issue with any other CS where I cannot click next on I accept terms of the license agreement. If I click it, it thinks a second and nothing happens.

Anyone experience this before? I did open a SR since I couldn't find anything useful.

11 Replies
angelage1
VMware Employee
VMware Employee

Hi, did you happen to opt-out / disable the CEIP program during upgrade? 

Angela Ge Product Line Manager, VMware Horizon
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GLTStephen
Contributor
Contributor

The one I did before was an opt out.

I was contacted by vmware rep regarding my SR, and she removed the connection server application, and then reinstalled them on every single node and appears to be working so far. She was going to escalate to engineering.

SR is 17580860209

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angelage1
VMware Employee
VMware Employee

Thank you.  Engg will follow up on the SR. 

Angela Ge Product Line Manager, VMware Horizon
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SlowLogon
Enthusiast
Enthusiast

We got it to work by uninstalling 7.2. (Not the Adam) Then installing. 

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GLTStephen
Contributor
Contributor

Yep, thats exactly what my support representative did. Was coming from 7.2 as well.

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tfloor
Contributor
Contributor

Haha, i was also suprised when i was not able to accept the license agreement.

Looks like a bug.

The security servers has not that problem when upgrading.

I was upgrading from 7.0.3 to 7.3.

What i did was doing the silent upgrade Smiley Happy

VMware-viewconnectionserver-x86_64-7.3.0-6571861.exe /s /v/qn

And finished!

angelage1
VMware Employee
VMware Employee

Hi all,

We are aware of this and other issues that impact some users of Horizon 7.3.  While we work on the fix, we have temporarily removed Horizon 7.3 from the product download page. We are working to resolve the issue and expect the solution to be available on October 5, 2017. Thank you for your patience.

-Angela Ge, Horizon Product Management

Angela Ge Product Line Manager, VMware Horizon
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tfloor
Contributor
Contributor

Hi,

Is that the only issue that will be fixed?

In other words, people that are already on 7.3 do they have to run the updated binaries again when the are available?

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angelage1
VMware Employee
VMware Employee

Yes that would be my recommendation, to upgrade to 7.3.1 when available.

Angela Ge Product Line Manager, VMware Horizon
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tfloor
Contributor
Contributor

Will the client 4.6 also pulled temporarily?

Because there is a ssl connection issue with that version. (windows client)

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kdenike
VMware Employee
VMware Employee

Hello. We have not heard of any SSL issues with the Horizon Client 4.6 for Windows. Please open a ticket with VMware tech support if you continue to have difficulty.

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