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DheereshLodhi
Enthusiast
Enthusiast

SnapManager for Virtual Infrastructure (SMVI) Backup issue

Hi All,

We are using SnapManager for Virtual Infrastructure (SMVI) Backup tools for backing up our VMs. We have got more then 2000 VMs for backup and we have divided our backup jobs into slots.

Issue we are facing is then our few os VMs are not beign backed up , about 8 to 10 VM.

Could you please recommand few solutions and recommanded steps that we can try.

Just fyi.....we have tried below steps however no help

1. Reinstall the VMware tools - Done

2. Upgrade the hardware version 7 – Done

Thanks in Advance.

Regards

DL

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FranckRookie
Leadership
Leadership

Hi DL,

SMVI is just a workflow that chains up different processes:

- tell vCenter to take a snapshot of a VM

- tell NetApp to take a snapshot of a volume

- tell vCenter to remove a snapshot

You have to identify for the faulty VMs the step that failed: on the vCenter, inside the VM.... Then check the logs to find the root cause.

Good luck!

Regards

Franck

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PduPreez
VMware Employee
VMware Employee

I have encountered an issue between VMTools and NetApp Snapdrive service

When the VM starts it takes 10-15min to start the Snapdrive service

I've put this service on "delayed start" and now it starts within 1min

Not sure if this is in any way related to you issue, but thought it is worth mentioning

We are currently busy with a 1st time deployment with the SnapMirror and SnapSQL technologies

I will let you know if we run into the same kind of scenario Smiley Wink

Regards

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DheereshLodhi
Enthusiast
Enthusiast

where this NetApp Snapdrive service would be?

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DheereshLodhi
Enthusiast
Enthusiast

where this NetApp Snapdrive service would be? alos, we are facing this issue only with few vms not with all

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PduPreez
VMware Employee
VMware Employee

where this NetApp Snapdrive service would be?

I'm presuming you are using NetApp's SMVI (Doubletake also calls their Storage Mirroring for Virtual Infrstructure SMVI)

The "SnapDrive" service will be running on the VM itself in services.

NetApp uses this service to do the snapshots for SMVI

See if this service is running on the problematic VMs

Like I said, I don't have too much experiance on this technology, but should have a firm understanding after our current project Smiley Wink

Regards

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