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kmacl02
Contributor
Contributor

Server 2016 VMware tools (vmstatsprovider.dll) issue

We have an issue on all Server 2016 VMs; vmstatsprovider.dll is crashing as shown in WER logs and application log.

Other OS do not exhibit this issue.

We updated to tools 10.1.10 from 10.1.7 (10.1.10 indicates a fix for this issue) to no avail - still causing an issue.

We also tried a full uninstall of 10.1.7, restart and install of 10.1.10 on one Server.

Oddly both in event log and WER logs vmstatsprovider.dll looks to still be registered as 10.1.7 despite the file version being 10.1.10 on the machine - this is the same on all we have tried to update.

Sig[0].Name=Application Name

Sig[0].Value=WmiApSrv.exe

Sig[1].Name=Application Version

Sig[1].Value=10.0.14393.0

Sig[2].Name=Application Timestamp

Sig[2].Value=57899ac8

Sig[3].Name=Fault Module Name

Sig[3].Value=vmStatsProvider.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=10.1.7.61298

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=59163c3a

Sig[6].Name=Exception Code

Sig[6].Value=c0000005

Sig[7].Name=Exception Offset

Sig[7].Value=0000000000001d9a

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.14393.2.0.0.272.7

Should I log with VMware and if so has anyone else done this and had a resolution?

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2 Replies
GayathriS
Expert
Expert

Could you confirm if you are facing this issue only with specific VM's which are deployed using templates or cloned one .

Can you have a test VM installed freshly with ISO and check if you experience same problem.

regards

Gayathri

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kmacl02
Contributor
Contributor

We build VMs using SCCM Operating System Deployment - they use the wim extracted directly from the ISO, we do not clone any machines.

All freshly built 2016 machines are affected

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