porschenm
Contributor
Contributor

PSOD on Dell R515 BIOS 2.0.2 - ESXi 5.0 Updatetd

Hi,

today i had a Purple Screen on a new Dell R515 with the latest BIOS (2.0.2).

We bought 2 of these machines in 2012 with BIOS 1.10.0 and had no problems.

Yesterday i installed 2 additional R515 with BIOS 2.0.2 (installed in factory) and one of the two crashed last night.

Are there BIOS settings which i should disable?

Like DMA Virtualization ?

C1E ?

Power Settings to High Performance in BIOS instead of OS-Control?

On one of the new machines i try to downgrade the BIOS an firmware to the versions of the first 2 machines and will test it.

Regards Michael

[Windows 7 Help|http://windows-7-board.de]
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44 Replies
vmroyale
Immortal
Immortal

Did you only update the BIOS, or all firmware also? I would probably see if other components need updating to the latest versions. I've had lots of interesting issues where updating everything solved a problem.

Brian Atkinson | vExpert | VMTN Moderator | Author of "VCP5-DCV VMware Certified Professional-Data Center Virtualization on vSphere 5.5 Study Guide: VCP-550" | @vmroyale | http://vmroyale.com
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memaad
Commander
Commander

Hi,

Can we get screen shot of PSOD ?

Regards

Mohammed

Mohammed Emaad |VCP 3, 4,5 |VCP -NV 6 | VCP-DT 51 | vCAP4-DCA | VCAP5DCA | | Mark it as helpful or correct if my suggestion is useful.
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porschenm
Contributor
Contributor

I did not update.

Dell delivered the last 2 Systems with newer versions.

I now downgraded to the same versions that are installed on the existing R515 systems.

Now i´m reinstalling ESXi 5 ...

I did not take a screenshot Smiley Sad but i exportet the systemlogs with vi-client.

Is there a file which contains the PSOD message?

EDIT: And i disabled DMA Virtualization, because we do not need DirectPath I/O

[Windows 7 Help|http://windows-7-board.de]
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memaad
Commander
Commander

Hi,

Yes,  in  folder  var , there is folder by name  core, there will be file vmkernel-zdump.

Regards

Mohammed

Mohammed Emaad |VCP 3, 4,5 |VCP -NV 6 | VCP-DT 51 | vCAP4-DCA | VCAP5DCA | | Mark it as helpful or correct if my suggestion is useful.
porschenm
Contributor
Contributor

And where in this 100 MB file can i find the PSOD-Message?

For what should i search with e.g. UltraEdit?

[Windows 7 Help|http://windows-7-board.de]
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porschenm
Contributor
Contributor

I had the PSOD again, but nuw on the other machnine with BIOS 2.0.2

It starts with "CPU12 tried to re-acquire lock CpuSchedCore.12"

[Windows 7 Help|http://windows-7-board.de]
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memaad
Commander
Commander

Hi,

Get the screen shot PSOD.

Regards

mohammed

Mohammed Emaad |VCP 3, 4,5 |VCP -NV 6 | VCP-DT 51 | vCAP4-DCA | VCAP5DCA | | Mark it as helpful or correct if my suggestion is useful.
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porschenm
Contributor
Contributor

Here it is.

[Windows 7 Help|http://windows-7-board.de]
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memaad
Commander
Commander

Hi,

After looking at PSOD screen, either you upgrade ESXI to 5.1 see if  issue still persist.  Else Raise support Request with VMware.

Regards

mohammed

Mohammed Emaad |VCP 3, 4,5 |VCP -NV 6 | VCP-DT 51 | vCAP4-DCA | VCAP5DCA | | Mark it as helpful or correct if my suggestion is useful.
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ActiveX2
Enthusiast
Enthusiast

Are there any news to this post? I have the same PSOD with 4 HP BL465c Gen8 Blades.

Greets

Stefan

VCP2/3/4/5/VCAP-DCD4/5/VCAP-DCA4/5
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memaad
Commander
Commander

Hi,

I would request to file support request with VMware Support.

Regards

Mohammed

Mohammed Emaad |VCP 3, 4,5 |VCP -NV 6 | VCP-DT 51 | vCAP4-DCA | VCAP5DCA | | Mark it as helpful or correct if my suggestion is useful.
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porschenm
Contributor
Contributor

I downgraded the BIOS on the two machines and had no problems since downgrade...

regards

michael

[Windows 7 Help|http://windows-7-board.de]
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ActiveX2
Enthusiast
Enthusiast

I have opened a case but VMware have no solution at the moment. The logs with PSODs are submitted to the engineering team...

I'll check the actual BIOS and the options for a downgrade.

Stefan

VCP2/3/4/5/VCAP-DCD4/5/VCAP-DCA4/5
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memaad
Commander
Commander

Hi,

Can you give me support request number.


Regards

Mohammed

Mohammed Emaad |VCP 3, 4,5 |VCP -NV 6 | VCP-DT 51 | vCAP4-DCA | VCAP5DCA | | Mark it as helpful or correct if my suggestion is useful.
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ActiveX2
Enthusiast
Enthusiast

I give you a private message with the SR#

VCP2/3/4/5/VCAP-DCD4/5/VCAP-DCA4/5
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GBTurpin
Enthusiast
Enthusiast

It appears this also affects Dell R815 servers...

After updating 4 of our servers to BIOS version 3.0.4, we started seeing PSOD.

Dell has sent is the 2.9.0 BIOS to revert the servers to, and VMware is looking into microcode issues with the most recent BIOSes.

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GBTurpin
Enthusiast
Enthusiast

Oh yeah, Dell did not indicate that al of the other subsystems needed to be down graded too, but I did ask.

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wojtowvm
Contributor
Contributor

I'll add a me-to here.   Dell R515, updated to 2.0.2 BIOS last week, ESXi5.0  have had two PSOD since then.   Has never crashed prior to this. Just downgraded to older BIOS and hoping for the best.

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porschenm
Contributor
Contributor

I wonder why the 2.0.2 is still in the download list for my R515 with ESXi 5.0 selected as OS.

Who will solve the problem, vmware or dell?

[Windows 7 Help|http://windows-7-board.de]
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