Do HIVE Courses Count Towards Certification Prerequisites for VMware Employees?

[dmathis]

I'm posting this question here in the event that someone else runs into this. Additionally, I have an internal case open for this, so I will make sure to update this thread with the outcome.

I'm a VMware employee and as such many of the prerequisite courses are available for free on our internal training platform called Hive.

I passed exam 5V0-23.20  / VMware Certified Specialist - vSphere with Tanzu 2023 a few days ago on Saturday morning, but was never issued the certificate. I'm guessing that it might just take some time to process things, however I did notice that under myLearn that the prerequisite course I took and passed last year, "VMware vSphere with Tanzu: Deploy and Manage [V7] – On Demand", is not showing under Certification Manager / Training, but is showing under VMware Customer Connect Learning transcripts.

One theory I have is that the mechanism that issues the certificates is unable to look at VMware Customer Connect Learning to see that I took and passed the prerequisite course "VMware vSphere with Tanzu: Deploy and Manage [V7] – On Demand". Otherwise perhaps it just takes time to issue the 5V0-23.20 certificate. However, my VCP NV, DCV and AM all were issued within 24 hours, which has my thinking something has gone wrong.

Thoughts? Insight?

[scott28tt]

I've only ever taken training from the Learning team through the public-facing portals, rather than via Hive. Such as: https://mylearn.vmware.com/gw/mylearn/course/course-details/95134

I don't know if they have the ability to "push" completion from HIVE through to the system used for certifications, although we have had a lot of employees taking the new VCP for VMware Cloud and I think they might have used HIVE for the associated training modules.

[dmathis]

Thanks. Hopefully something can be done, assuming the course being in Hive is an issue at all. Taking the course over again probably wouldn't be much of a benefit to me and would mostly be a waste of my time as I work with the product everyday.

[KarlChilds]

The HIVE courses for employees do count towards the prerequisite training. The back-end should be communicating to each other, recognizing that completion. If you haven't already, send an email to certification@vmware.com with your specific case so we can take a look. Maybe we'll discover a gap in the data communications.

Thanks,

Karl

[dmathis]

Thanks. I had opened a case for this before posting here by e-mailing certification@vmware.com. This caused a case to be opened and the support person i spoke to said that I had two options:

1. Take the course again, but the one with the title "VMware vSphere with Tanzu: Deploy and Manage [V7] - On Demand"
2. Get manager approval they will waive the course requirement.

I got manager approval to waive the course but still have not received the certification. I'm guessing they've not re-assigned my case or something. Although this is inaccurate to the facts, because I have taken the course.

When I look further at the course "VMware vSphere with Tanzu: Deploy and Manage [V7] - On Demand", I see that there are four modules.

• VMware vSphere with Tanzu: Deploy and Manage [V7] - On Demand Content
• VMware vSphere with Tanzu: Deploy and Manage [V7] - On Demand Lab
• VMware vSphere with Tanzu: Deploy and Manage [V7] - On Demand Assessment
• VMware vSphere with Tanzu: Deploy and Manage [V7] - On Demand Evaluation

All of which I completed in Hive.

I did mention to my manager that we need to fix this disconnect between Hive and certification because this is very discouraging after all of the time and effort I put into this. It makes me feel guilty for achieving the certification that I worked so hard for.

It would be great if someone would look into the following:

1. All of the modules that an Employee takes in Hive should show up under transcripts and map over to certification.
   1. Even though I completed the labs, etc, I don't see them at all under my transcript. I only see the content module under my transcripts.
2. If point 1 is not possible, then managers steer steer employees away from the Hive courses, even if it's just temporary while a solution is provided.

When the cert team contacts me about the unissued cert, I will point them to this thread. Maybe this will prevent me having to reinvent the wheel.

Thanks for your response!

[KarlChilds]

Thanks. Definitely point back to this, as the manager waiver (as an employee) and the passed exam should award the certification.

[sulaimanl]

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