vRops 6.0.2 - can't create new reports or edit them after upgrade from 6.0.1

[VMWAREITI]

Hi all,

We have a Master node in datacenter 1 and a Slave data collector in datacenter 2.

Last week i've upgraded both appliances from 6.0.1 to 6.0.2.

After the upgrade everything seems working OK, so i removed the snapshots, but the day after i noticed that we can't edit or create reports.

I also tested this with the local admin account. -> also a no go.

How can we resolve this?

A second thing i found is that not all PDF reports are fully generated.

Some of them are 0kb when you download them, while the CSV file seems OK.

I hope you guys can help me out with this.

Thanks in advance.

Kind regards,

Dimitri

[RWalterCC]

Hi,

same here. Anything new about that?

Regards

[gradinka]

have you checked about any disk-space issues on the vrops vm(s)?

besides that, I'd suggest to support call with vmware

[ikiris]

I had a similar issue but then I realized that I was using IE 11. Chrome works fine.

[RWalterCC]

i agree to ikiris.

Chrome works for me, too.

regards

[jasoncrossley]

Same issue, same exact upgrade scenario as OP, although I haven't had the 0KB issue with the reports (yet).  I have tried Chrome as well as Firefox, no luck.  I will call support in the morning. 

[mark_j]

So you have a 2-node cluster split between 2 sites?

DO you have HA enabled?

How far apart are the data centers from each other?

Are they on the same network segment (layer-2), or are they routed (layer-3, aka diff network segments)?

What is the latency between nodes?

[jasoncrossley]

So I figured out the issue, it appears that 6.0.2 strictly enforces the licensing, whereas 6.0.1 did not.   I was under the false impression that buying the VSOM ePlus bundle entitled you to Enterprise VROM.  It sucks, I guess we won't be renewing those licenses.  For what Enterprise costs, there just isn't enough value there.  

[VMWAREITI]

Hey guys,

Thanks for all your replies!

Problem is still not solved... at this moment we upgraded to 6.0.3 hoping that this would solve these issues... but unfortunately it did not.

The PDF problem exists with all browsers i tested (ie, ff, chr)
Disk is also not full, because other reports are generating fine.

Installed license is vRealize Operations Management Suite 6 Standard Edition for vRealize Operations on both appliances. Does anybody knows if the enterprise license is integrated within our vsphere enterprise plus license?

DC's are 20km apart, but i don't think this will have anything to do with our pdf or create/edit reports issue.

Thanks!

[rameshramy]

VMware vRealize Operations Manager 6.0.2

try above link, follow the procedure

[am3rig0]

@VMWAREITI,

Your license does not include customisable dashboards and reports. You need Advanced or Enterprise for that. Please see here:

Compare vRealize Operations Editions | VMware United Kingdom

[VMWAREITI]

Hi, tnx for your reply...

so now i installed following license: VMware vSphere with Operations Management Enterprise Plus for vRealize Operations, but i still have no create or edit possibilities for reports. Also checked the permissions for the user and those are correct.

[VolNation]

I have the exact same problem.

I have the following license installed: VMware vSphere with Operations Management Enterprise Plus for vRealize Operations

When I go into Report Templates tab, all I can do is Delete or Run templates. I can't edit or create any new ones (the green plus sign doesn't even show up on the page.)

I am using an account that is given Administrator permissions over all objects in the system. I have tried both an Active Directory authenticated account, the default "admin" account, and a new local account given all permissions.

[larsonm]

VMware vSphere with Operations Management Enterprise Plus entitles you to vSphere Enterprise Plus and vRealize Operations Manager Standard.  Custom reports are not included vRealize Operations Manager Standard.

[VMWAREITI]

larsonm‌, thanks for your reply.

Actually vrops tells me VMware vSphere with Operations Management Enterprise Plus for vRealize Operations

So by reading that I assume that he's not using the standard license... am I that wrong?

[larsonm]

Enterprise Plus refers to the edition of vSphere.  All versions of vSphere with Operations Management include vRealize Operations Manager Standard Edition.