We are doing PoC for vRops and now we have a requirement to integrate vRops 6.1 with ticketing tool Service Now.
Can you please suggest on how this can be achieved.
At present there is no direct integration as I am sure you are already fully aware.
So far most customers I have visited are passing data to SNOW via SNMP as the REST adaptor does not pass enough information on the alert.
Some are also using products like http://www.evanios.com/ as a middle man between vROPs and SNOW.
As for future integration with vROps and SNOW? I am very sure VMware are paying attention to that kind of need/requirement.
I cant remember if i read it or it was on one of the vrops webinars that you might be able to use VRO as the broker between vrops and Service now. Might be worth looking into. Also you might be able to use the REST notification plugin to interact directly with Service now. again i have not look into it but might be worth looking into