Getting stuck on install on M1 Macbook Air

dgray1 — Thu, 21 Sep 2023 19:58:59 GMT

When running the installer I'm getting stuck on the "Initializing VMware Fusion..." part. When looking at the log file I see some warning messages with the last one being "2023-09-21T19:55:27.207Z Wa(03) host-618964 Failed to communicated with install helper."

I had last years technical preview installed and working as well. Now install of the technical preview and regular fusion player will get stuck in the install process. I tried deleting all vmware/fusion files I could find on the Mac, but no help so far.

Here the full log output:

2023-09-21T19:55:22.713Z In(05) VMware Fusion Log for VMware Fusion pid=8920 version=e.x.p build=build-22068932 option=Release
2023-09-21T19:55:22.713Z In(05) VMware Fusion The host is 64-bit Arm.
2023-09-21T19:55:22.713Z In(05) VMware Fusion Host codepage=UTF-8 encoding=UTF-8
2023-09-21T19:55:22.713Z In(05) VMware Fusion Host is macOS 13.5.2 (22G91) Darwin 22.6.0
2023-09-21T19:55:22.713Z In(05) VMware Fusion Host offset from UTC is +02:00.
2023-09-21T19:55:22.703Z In(05) VMware Fusion VTHREAD 8054677632 "VMware Fusion" tid 618887
2023-09-21T19:55:22.703Z In(05) VMware Fusion UTIL: Change file descriptor limit from soft 256,hard 4294967295 to soft 8192,hard 4294967295.
2023-09-21T19:55:22.704Z In(05) VMware Fusion DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2023-09-21T19:55:22.704Z In(05) VMware Fusion [msg.dictionary.load.openFailed] Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2023-09-21T19:55:22.704Z In(05) VMware Fusion PREF Optional preferences file not found at /Library/Preferences/VMware Fusion/config. Using default values.
2023-09-21T19:55:22.704Z In(05) VMware Fusion DictionaryLoad: Cannot open file "/private/var/folders/y8/nkpx3dhn2zl1sq8hwjnk94t00000gn/T/AppTranslocation/0CAAD0F9-9884-4FF2-A628-7B11F5C94CD1/d/VMware Fusion Tech Preview.app/Contents/Library/settings": No such file or directory.
2023-09-21T19:55:22.704Z In(05) VMware Fusion [msg.dictionary.load.openFailed] Cannot open file "/private/var/folders/y8/nkpx3dhn2zl1sq8hwjnk94t00000gn/T/AppTranslocation/0CAAD0F9-9884-4FF2-A628-7B11F5C94CD1/d/VMware Fusion Tech Preview.app/Contents/Library/settings": No such file or directory.
2023-09-21T19:55:22.704Z In(05) VMware Fusion PREF Optional preferences file not found at /private/var/folders/y8/nkpx3dhn2zl1sq8hwjnk94t00000gn/T/AppTranslocation/0CAAD0F9-9884-4FF2-A628-7B11F5C94CD1/d/VMware Fusion Tech Preview.app/Contents/Library/settings. Using default values.
2023-09-21T19:55:22.704Z In(05) VMware Fusion DictionaryLoad: Cannot open file "/private/var/folders/y8/nkpx3dhn2zl1sq8hwjnk94t00000gn/T/AppTranslocation/0CAAD0F9-9884-4FF2-A628-7B11F5C94CD1/d/VMware Fusion Tech Preview.app/Contents/Library/config": No such file or directory.
2023-09-21T19:55:22.704Z In(05) VMware Fusion [msg.dictionary.load.openFailed] Cannot open file "/private/var/folders/y8/nkpx3dhn2zl1sq8hwjnk94t00000gn/T/AppTranslocation/0CAAD0F9-9884-4FF2-A628-7B11F5C94CD1/d/VMware Fusion Tech Preview.app/Contents/Library/config": No such file or directory.
2023-09-21T19:55:22.704Z In(05) VMware Fusion PREF Optional preferences file not found at /private/var/folders/y8/nkpx3dhn2zl1sq8hwjnk94t00000gn/T/AppTranslocation/0CAAD0F9-9884-4FF2-A628-7B11F5C94CD1/d/VMware Fusion Tech Preview.app/Contents/Library/config. Using default values.
2023-09-21T19:55:22.704Z In(05) VMware Fusion DictionaryLoad: Cannot open file "/Users/martin/Library/Preferences/VMware Fusion/config": No such file or directory.
2023-09-21T19:55:22.704Z In(05) VMware Fusion [msg.dictionary.load.openFailed] Cannot open file "/Users/martin/Library/Preferences/VMware Fusion/config": No such file or directory.
2023-09-21T19:55:22.704Z In(05) VMware Fusion PREF Optional preferences file not found at /Users/martin/Library/Preferences/VMware Fusion/config. Using default values.
2023-09-21T19:55:22.704Z In(05) VMware Fusion DictionaryLoad: Cannot open file "/Users/martin/Library/Preferences/VMware Fusion/preferences": No such file or directory.
2023-09-21T19:55:22.704Z In(05) VMware Fusion [msg.dictionary.load.openFailed] Cannot open file "/Users/martin/Library/Preferences/VMware Fusion/preferences": No such file or directory.
2023-09-21T19:55:22.704Z In(05) VMware Fusion PREF Optional preferences file not found at /Users/martin/Library/Preferences/VMware Fusion/preferences. Using default values.
2023-09-21T19:55:22.706Z In(05) VMware Fusion lib/ssl: OpenSSL using RAND_OpenSSL for RAND
2023-09-21T19:55:22.706Z In(05) VMware Fusion lib/ssl: Client usage
2023-09-21T19:55:22.706Z In(05) VMware Fusion lib/ssl: protocol list tls1.2
2023-09-21T19:55:22.706Z In(05) VMware Fusion lib/ssl: protocol min 0x303 max 0x303
2023-09-21T19:55:22.706Z In(05) VMware Fusion lib/ssl: protocol list tls1.2 (openssl flags 0x36000000)
2023-09-21T19:55:22.706Z In(05) VMware Fusion lib/ssl: cipher list ECDHE+AESGCM:RSA+AESGCM:ECDHE+AES:RSA+AES
2023-09-21T19:55:22.706Z In(05) VMware Fusion lib/ssl: curves list prime256v1:secp384r1:secp521r1
2023-09-21T19:55:22.706Z In(05) VMware Fusion lib/ssl: Server usage
2023-09-21T19:55:22.706Z In(05) VMware Fusion lib/ssl: protocol list tls1.2
2023-09-21T19:55:22.706Z In(05) VMware Fusion lib/ssl: protocol min 0x303 max 0x303
2023-09-21T19:55:22.706Z In(05) VMware Fusion lib/ssl: protocol list tls1.2 (openssl flags 0x36000000)
2023-09-21T19:55:22.706Z In(05) VMware Fusion lib/ssl: cipher list ECDHE+AESGCM:RSA+AESGCM:ECDHE+AES:RSA+AES
2023-09-21T19:55:22.706Z In(05) VMware Fusion lib/ssl: curves list prime256v1:secp384r1:secp521r1
2023-09-21T19:55:22.706Z No(04) VMware Fusion gVmomi: gvmomi_init: success.
2023-09-21T19:55:22.713Z In(05) VMware Fusion LogRotation: Rotating to a new log file (keepOld 3) took 0.000297 seconds.
2023-09-21T19:55:22.714Z Wa(03) VMware Fusion Log Facility output is directed to file: /Users/martin/Library/Logs/VMware Fusion/vmware-vmfusion.log
2023-09-21T19:55:22.714Z In(05) VMware Fusion Found Preference Settings:
2023-09-21T19:55:22.714Z In(05) VMware Fusion DICT --- GLOBAL SETTINGS /private/var/folders/y8/nkpx3dhn2zl1sq8hwjnk94t00000gn/T/AppTranslocation/0CAAD0F9-9884-4FF2-A628-7B11F5C94CD1/d/VMware Fusion Tech Preview.app/Contents/Library/settings
2023-09-21T19:55:22.714Z In(05) VMware Fusion DICT --- NON PERSISTENT (null)
2023-09-21T19:55:22.714Z In(05) VMware Fusion DICT --- USER PREFERENCES /Users/martin/Library/Preferences/VMware Fusion/preferences
2023-09-21T19:55:22.714Z In(05) VMware Fusion DICT --- USER DEFAULTS /Users/martin/Library/Preferences/VMware Fusion/config
2023-09-21T19:55:22.714Z In(05) VMware Fusion DICT --- HOST DEFAULTS /Library/Preferences/VMware Fusion/config
2023-09-21T19:55:22.714Z In(05) VMware Fusion DICT --- SITE DEFAULTS /private/var/folders/y8/nkpx3dhn2zl1sq8hwjnk94t00000gn/T/AppTranslocation/0CAAD0F9-9884-4FF2-A628-7B11F5C94CD1/d/VMware Fusion Tech Preview.app/Contents/Library/config
2023-09-21T19:55:22.714Z In(05) VMware Fusion OBJLIB-LIB: Objlib initialized.
2023-09-21T19:55:22.714Z In(05) VMware Fusion Msg_SetLocaleEx: HostLocale=UTF-8 UserLocale=en
2023-09-21T19:55:22.714Z In(05) VMware Fusion DictionaryLoad: Cannot open file "/private/var/folders/y8/nkpx3dhn2zl1sq8hwjnk94t00000gn/T/AppTranslocation/0CAAD0F9-9884-4FF2-A628-7B11F5C94CD1/d/VMware Fusion Tech Preview.app/Contents/Library/messages/en/vmware.vmsg": No such file or directory.
2023-09-21T19:55:22.715Z In(05) VMware Fusion WQPoolAllocPoll : pollIx = 1, signalHandle = 12
2023-09-21T19:55:22.729Z In(05) VMware Fusion vmxFilePath="/private/var/folders/y8/nkpx3dhn2zl1sq8hwjnk94t00000gn/T/AppTranslocation/0CAAD0F9-9884-4FF2-A628-7B11F5C94CD1/d/VMware Fusion Tech Preview.app/Contents/Library/vmware-vmx"
2023-09-21T19:55:22.729Z In(05) VMware Fusion vmxFilePathDebug="/private/var/folders/y8/nkpx3dhn2zl1sq8hwjnk94t00000gn/T/AppTranslocation/0CAAD0F9-9884-4FF2-A628-7B11F5C94CD1/d/VMware Fusion Tech Preview.app/Contents/Library/vmware-vmx-debug"
2023-09-21T19:55:22.729Z In(05) VMware Fusion vmxFilePathStats="/private/var/folders/y8/nkpx3dhn2zl1sq8hwjnk94t00000gn/T/AppTranslocation/0CAAD0F9-9884-4FF2-A628-7B11F5C94CD1/d/VMware Fusion Tech Preview.app/Contents/Library/vmware-vmx-stats"
2023-09-21T19:55:23.205Z In(05) VMware Fusion HOSTDEV-MAC: HostDeviceInfo_FindHostSoundDevices: Found default sound devices [BuiltInSpeakerDevice|BuiltInMicrophoneDevice].
2023-09-21T19:55:23.206Z In(05) VMware Fusion Warning: SGHostEnumerate not yet implemented
2023-09-21T19:55:23.206Z In(05) VMware Fusion SMBIOS: can't open /dev/mem: Could not find the file
2023-09-21T19:55:23.206Z In(05) VMware Fusion VmhsHostInfoPopulateSystem: Could not get information from smbios to populate VMDB.
2023-09-21T19:55:23.206Z Wa(03) VMware Fusion Failed to get information about CPUs.
2023-09-21T19:55:23.288Z In(05) VMware Fusion DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2023-09-21T19:55:23.298Z In(05) VMware Fusion Foundry Init: setting up global state (1 poll threads, 0 worker threads).
2023-09-21T19:55:23.298Z In(05) VMware Fusion Vix_InitializeGlobalState: vixLogLevel = 0
2023-09-21T19:55:23.298Z In(05) VMware Fusion Vix_InitializeGlobalState: vixApiTraceLevel = 0
2023-09-21T19:55:23.298Z In(05) VMware Fusion Vix_InitializeGlobalState: vixDebugPanicOnVixAssert = 0
2023-09-21T19:55:23.298Z In(05) VMware Fusion Vix_InitializeGlobalState: vixLogRefcountOnFinalRelease = 0
2023-09-21T19:55:23.298Z In(05) VMware Fusion Vix_InitializeGlobalState: asyncOpWarningThreshold = 1000000
2023-09-21T19:55:23.298Z In(05) VMware Fusion Vix_InitializeGlobalState: enableSyncOpSelection = FALSE
2023-09-21T19:55:23.298Z In(05) VMware Fusion Vix_InitializeGlobalState: enableExternalThreadInterface = TRUE
2023-09-21T19:55:23.298Z In(05) VMware Fusion Vix_InitializeGlobalState: enableVigor = FALSE
2023-09-21T19:55:23.298Z In(05) VMware Fusion Msg_SetLocaleEx: HostLocale=UTF-8 UserLocale=en
2023-09-21T19:55:23.298Z In(05) VMware Fusion DictionaryLoad: Cannot open file "/private/var/folders/y8/nkpx3dhn2zl1sq8hwjnk94t00000gn/T/AppTranslocation/0CAAD0F9-9884-4FF2-A628-7B11F5C94CD1/d/VMware Fusion Tech Preview.app/Contents/Library/messages/en/vmware.vmsg": No such file or directory.
2023-09-21T19:55:23.298Z In(05) VMware Fusion VixHost_ConnectEx: version -1, hostType 3, hostName (null), hostPort 0, options 8707
2023-09-21T19:55:23.298Z In(05) VMware Fusion MainWithAutoreleasePool: Rosetta translated: 0
2023-09-21T19:55:23.495Z In(05) VMware Fusion InstallDirIsValid: Read only.
2023-09-21T19:55:27.189Z In(05) VMware Fusion MainWithAutoreleasePool: Install Helper registered successfully.
2023-09-21T19:55:27.203Z In(05) VMware Fusion AppleXPC: Connecting to privileged service com.vmware.fusion.InstallHelper...
2023-09-21T19:55:27.207Z In(05) host-618964 AppleXPC: Connection lost to service com.vmware.fusion.InstallHelper.
2023-09-21T19:55:27.207Z In(05) host-618964 AppleXPC: Connection lost to service com.vmware.fusion.InstallHelper.
2023-09-21T19:55:27.207Z Wa(03) host-618964 Failed to communicated with install helper.

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Getting stuck on install on M1 Macbook Air