kdaek Tracker

Re: When trying to use 3D acceleration in VMWare Workstation Player 17, a mksSandbox crash error occ

kdaek — Thu, 19 Jan 2023 13:31:11 GMT

I tried several mods, but SimCity crashes.

After uninstalling SimCity, reinstall and run => Crash occurs!
Uninstall and reinstall VMWare Workstation Player 17 => Crash!

Looking at the contents of mkssandbox.dmp, it appears that mksSandbox.exe is throwing '0xcafebabe' exception.

When I searched for it, the host seems to be irrelevant.
As the same exception when the host is Linux, the crash report below has been uploaded to Github.

https://github.com/vmware/open-vm-tools/issues/624

However, in this case, it is not shown what was run in the guest, but the error contents of the attached screenshot and the error contents of the screenshot below that I uploaded are the same. A new compressed copy of the mkssandbox.dmp file created after today's test is also attached.

Re: When trying to use 3D acceleration in VMWare Workstation Player 17, a mksSandbox crash error occ

kdaek — Thu, 19 Jan 2023 12:17:59 GMT

When I tested it with other games (e.g. Roller Coaster Tycoon 3), the other games didn't crash.

I'll try again after deleting the existing SimCity and reinstalling it. It seems that the crash is caused by a collision of something internal.

Re: When trying to use 3D acceleration in VMWare Workstation Player 17, a mksSandbox crash error occ

kdaek — Wed, 18 Jan 2023 14:24:42 GMT

This is the SimCity version in the screenshot below.

The crash occurs when I press play on the screen in the screenshot below and the game starts to render 3D while it is running.

Re: When trying to use 3D acceleration in VMWare Workstation Player 17, a mksSandbox crash error occ

kdaek — Mon, 16 Jan 2023 15:59:39 GMT

It was in that location. The files created are compressed and attached.

I don't know if it will help, but I also attach a screenshot of the error popup when it crashes.

Our PC information is as follows.

CPU: Intel Core i7 8700
GPU: NVIDIA Geforce RTX 2060 / Intel UHD 630
HOST OS: Windows 11 Home 22H2 (currently updated)
GUEST OS: Windows 10 Pro x64

* I haven't tested other 3D games, but SimCity crashes on other guests I have.

* There are several types of SimCity, but it is the last version of SimCity that came out after the Society, not the past version.

Re: When trying to use 3D acceleration in VMWare Workstation Player 17, a mksSandbox crash error occ

kdaek — Mon, 16 Jan 2023 14:28:17 GMT

The mksSandbox.dmp file doesn't seem to be created.

Instead, I uploaded the vmware-vmx.dmp file. It is impossible to upload the dmp file on this forum, so it was compressed and uploaded as vmware-vmx.zip, so please uncompress the vmware-vmx.zip file.

Re: When trying to use 3D acceleration in VMWare Workstation Player 17, a mksSandbox crash error occ

kdaek — Sun, 15 Jan 2023 14:07:15 GMT

Is there a difference depending on the OS of the guest or the program that uses DirectX (D3D) to run?

The guest OS is Windows 10 x64 Pro, and the program (game) I tried to run is SimCity. Even if I put the option (mks.enableDX12Renderer = "FALSE") in the .vmx file, the same crash occurs.

Delete the existing log and reboot to attach the log and dump file until the crash occurs.

* When the guest OS is Windows 7, Aero worked normally and Windows 7 did not crash related to Aero.

Re: When trying to use 3D acceleration in VMWare Workstation Player 17, a mksSandbox crash error occ

kdaek — Sun, 11 Dec 2022 15:18:06 GMT

External VGA : NVIDIA Geforce RTX 2060 (Using)

Internal VGA : Intel(R) UHD Graphics 630 (Not Using)

Re: When trying to use 3D acceleration in VMWare Workstation Player 17, a mksSandbox crash error occ

kdaek — Sun, 11 Dec 2022 15:10:52 GMT

When trying to use 3D acceleration in VMWare Workstation Player 17, a mksSandbox crash error occurs.

kdaek — Sat, 10 Dec 2022 16:24:16 GMT

When trying to use 3D acceleration in VMWare Workstation Player 17, a mksSandbox crash error occurs.

When using a program that uses 3D acceleration in VMWare Workstation Player 17, the following error occurs and the VM dies.

=============================================================================

VMware Player unrecoverable error: (mks)

ISBRendererComm: Lost connection to mksSandbox (3093)

A log file is available in "D:\VMware\Windows 10 x64 Pro\vmware.log".

You can request support.

To collect data to submit to VMware technical support, run "vm-support".

We will respond on the basis of your support entitlement.

=============================================================================

I also tried raising the VM hardware version to 20 and tried using the GL renderer, but the same error occurs and the VM dies.

Attached the error log and crash dump files.