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    <title>cgronewold Tracker</title>
    <link>https://communities.vmware.com/wbsdv95928/tracker</link>
    <description>cgronewold Tracker</description>
    <pubDate>Sat, 25 Nov 2023 13:42:01 GMT</pubDate>
    <dc:date>2023-11-25T13:42:01Z</dc:date>
    <item>
      <title>Re: PCoIP Session Unexpectedly Disconnects</title>
      <link>https://communities.vmware.com/t5/VMware-Horizon-Discussions/PCoIP-Session-Unexpectedly-Disconnects/m-p/2866797#M17353</link>
      <description>&lt;P&gt;I am working on figuring out the&amp;nbsp;Teradici firmware version.&amp;nbsp; I am rather new to these and not to versed.&amp;nbsp;&lt;/P&gt;&lt;P&gt;We have not tried completely removing the phone.&amp;nbsp; There is only one port in that office and it is a poe phone.&amp;nbsp; The phone has been replaced along with all of the patch cables.&amp;nbsp; The user has also been moved to a different location.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes there were errors in the agent.&amp;nbsp; See below.&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;P&gt;2021-09-07T08:20:01.138-05:00&amp;gt; LVL:2 RC: 0 AGENT :sSERVER_SESSION::agent_receiver_callback: message from A:srvr2;B:srvr0002 to A:srvr2, message = 0c 00 00 00, len=16&lt;BR /&gt;2021-09-07T08:20:01.152-05:00&amp;gt; LVL:2 RC: 0 AGENT :monitor_soft_hosts: {s_tag:0x2547a547419815f4} MBX_CON_CLOSED&lt;BR /&gt;2021-09-07T08:20:01.152-05:00&amp;gt; LVL:2 RC: 0 AGENT :tera_agent_disconnect [soft host]: agent close code: 3, disconnect reason: 0&lt;BR /&gt;2021-09-07T08:20:01.152-05:00&amp;gt; LVL:2 RC: 0 AGENT :tera_agent_disconnect: {s_tag:0x2547a547419815f4} disconnect is ** NOT ** pending (hndl: 2, pid: 4048, process handle: 000002e0)&lt;BR /&gt;2021-09-07T08:20:01.152-05:00&amp;gt; LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0x2547a547419815f4} 16 bytes&lt;BR /&gt;2021-09-07T08:20:01.392-05:00&amp;gt; LVL:2 RC: 0 AGENT :tera_agent_finish_disconnect_thread: connection_closed 3&lt;BR /&gt;2021-09-07T08:20:02.408-05:00&amp;gt; LVL:2 RC: 0 AGENT :mb_send_acknowledgement: {s_tag:0x2547a547419815f4} Sending ack.&lt;BR /&gt;2021-09-07T08:20:02.408-05:00&amp;gt; LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0x2547a547419815f4} 8 bytes&lt;BR /&gt;2021-09-07T08:20:02.408-05:00&amp;gt; LVL:1 RC: 38 MAILBOX :cTERA_MAILBOX_SENDER::send_message: Write failed.&lt;BR /&gt;2021-09-07T08:20:02.408-05:00&amp;gt; LVL:1 RC:-500 AGENT :mb_send_acknowledgement: {s_tag:0x2547a547419815f4} Failed to write to mailbox srvr0002&lt;BR /&gt;2021-09-07T08:20:02.409-05:00&amp;gt; LVL:2 RC: 0 AGENT :sSERVER_SESSION::~sSERVER_SESSION: {s_tag:0x2547a547419815f4} Closing pcoip server process handle 00000000000002E0&lt;BR /&gt;2021-09-07T08:20:31.390-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: ==========&amp;gt; New connection request &amp;lt;===========&lt;BR /&gt;2021-09-07T08:20:31.390-05:00&amp;gt; LVL:2 RC: 0 AGENT :tera_agent_read_external_udp_address: RegOpenKeyEx could not find the Software\Policies\Teradici\PCoIP\pcoip_admin_defaults key, sending no value to server.&lt;BR /&gt;2021-09-07T08:20:31.390-05:00&amp;gt; LVL:2 RC: 0 AGENT :Client address is 0.0.0.0:0 (host order)&lt;BR /&gt;2021-09-07T08:20:31.392-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: For Soft Host: Using Version 1 Tag&lt;BR /&gt;2021-09-07T08:20:31.392-05:00&amp;gt; LVL:2 RC: 0 PRI :pcoip_agent_connect_req: {s_tag:0xf3bd5230345295f5} Session ID for Soft Host: Tag:'871SMDRSlfUA' Value:f3bd5230345295f5&lt;BR /&gt;2021-09-07T08:20:31.392-05:00&amp;gt; LVL:2 RC: 0 AGENT :server_listen_on_addr is 0.0.0.0:0 (host order)&lt;BR /&gt;2021-09-07T08:20:31.392-05:00&amp;gt; LVL:1 RC: 0 AGENT :pcoip_agent_connect_req: type = 2&lt;BR /&gt;2021-09-07T08:20:31.392-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xf3bd5230345295f5} Session ID = 3; codec = 2.&lt;BR /&gt;2021-09-07T08:20:31.392-05:00&amp;gt; LVL:1 RC: 0 AGENT :pcoip_agent_connect_req: debug trace log 1&lt;BR /&gt;2021-09-07T08:20:31.397-05:00&amp;gt; LVL:2 RC: 0 AGENT :tera_agent_launch_server: {s_tag:0xf3bd5230345295f5} Launching pcoip_server_win32&lt;BR /&gt;2021-09-07T08:20:31.397-05:00&amp;gt; LVL:2 RC: 0 AGENT :tera_agent_launch_server: {s_tag:0xf3bd5230345295f5} Optional log file path specified as "C:\ProgramData\VMware\VDM\logs\"&lt;BR /&gt;2021-09-07T08:20:31.397-05:00&amp;gt; LVL:2 RC: 0 AGENT :tera_agent_launch_server: {s_tag:0xf3bd5230345295f5} use_vmware_launcher = true.&lt;BR /&gt;2021-09-07T08:20:31.438-05:00&amp;gt; LVL:2 RC: 0 AGENT :create_session_process: Opened pcoip server process handle 0000000000000824&lt;BR /&gt;2021-09-07T08:20:31.438-05:00&amp;gt; LVL:2 RC: 0 AGENT :tera_agent_launch_server: {s_tag:0xf3bd5230345295f5} Using VMWare's launcher code: worked [system is vista or newer, windows session id: 0x1, pid: 0x1ddc, proc handle: 0x824].&lt;BR /&gt;2021-09-07T08:20:31.591-05:00&amp;gt; LVL:2 RC: 0 AGENT :sSERVER_SESSION::agent_receiver_callback: message from A:srvr3;B:srvr0003 to A:srvr3, message = 00 00 00 00, len=144&lt;BR /&gt;2021-09-07T08:20:32.443-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req : PCoIP Server launch succeeded - 0 attempt retry&lt;BR /&gt;2021-09-07T08:20:32.443-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xf3bd5230345295f5} [3] Waiting for ready message.&lt;BR /&gt;2021-09-07T08:20:32.563-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xf3bd5230345295f5} [3] Got ready message.&lt;BR /&gt;2021-09-07T08:20:32.563-05:00&amp;gt; LVL:2 RC: 0 AGENT :selected server_addr is 0.0.0.0:4172 (host order)&lt;BR /&gt;2021-09-07T08:20:32.563-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xf3bd5230345295f5} [3] Connecting to server's mailbox.&lt;BR /&gt;2021-09-07T08:20:32.563-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xf3bd5230345295f5} [3] Sending session tag.&lt;BR /&gt;2021-09-07T08:20:32.563-05:00&amp;gt; LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0xf3bd5230345295f5} 136 bytes&lt;BR /&gt;2021-09-07T08:20:32.563-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xf3bd5230345295f5} [3] Sending session option #0 key='pcoip.enable_tera2800' value='1'.&lt;BR /&gt;2021-09-07T08:20:32.564-05:00&amp;gt; LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0xf3bd5230345295f5} 48 bytes&lt;BR /&gt;2021-09-07T08:20:32.564-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xf3bd5230345295f5} [3] Sending session option #1 key='pcoip.priority_level' value='4'.&lt;BR /&gt;2021-09-07T08:20:32.564-05:00&amp;gt; LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0xf3bd5230345295f5} 47 bytes&lt;BR /&gt;2021-09-07T08:20:32.564-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xf3bd5230345295f5} [3] Sending session option #2 key='pcoip.server_fqdn' value='WIN10VM-49.FBTS.local'.&lt;BR /&gt;2021-09-07T08:20:32.564-05:00&amp;gt; LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0xf3bd5230345295f5} 64 bytes&lt;BR /&gt;2021-09-07T08:20:32.564-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xf3bd5230345295f5} [3] End of options: sending null-option message&lt;BR /&gt;2021-09-07T08:20:32.564-05:00&amp;gt; LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0xf3bd5230345295f5} 26 bytes&lt;BR /&gt;2021-09-07T08:20:33.064-05:00&amp;gt; LVL:2 RC: 0 AGENT :sSERVER_SESSION::agent_receiver_callback: message from A:srvr3;B:srvr0003 to A:srvr3, message = 05 00 00 00, len=136&lt;BR /&gt;2021-09-07T08:20:33.090-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xf3bd5230345295f5} [3] Adding session to list.&lt;BR /&gt;2021-09-07T08:20:33.090-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xf3bd5230345295f5} [3] Total number of active sessions = 1&lt;BR /&gt;2021-09-07T08:20:33.090-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xf3bd5230345295f5} [3] Sending connection response ok.&lt;BR /&gt;2021-09-07T08:20:33.090-05:00&amp;gt; LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xf3bd5230345295f5} [3] connection_response (end), 0&lt;BR /&gt;2021-09-07T08:20:34.636-05:00&amp;gt; LVL:2 RC: 0 AGENT :sSERVER_SESSION::agent_receiver_callback: message from A:srvr3;B:srvr0003 to A:srvr3, message = 0b 00 00 00, len=16&lt;BR /&gt;2021-09-07T08:20:34.722-05:00&amp;gt; LVL:2 RC: 0 AGENT :monitor_soft_hosts: {s_tag:0xf3bd5230345295f5} MBX_CON_COMPLETE&lt;BR /&gt;2021-09-07T08:20:34.722-05:00&amp;gt; LVL:2 RC: 0 AGENT :monitor_soft_hosts: {s_tag:0xf3bd5230345295f5} connection_complete: SOFT - MBX_CON_COMPLETE&lt;BR /&gt;2021-09-07T08:20:37.705-05:00&amp;gt; LVL:2 RC: 0 AGENT :monitor_soft_hosts: {s_tag:0xf3bd5230345295f5} monitor thread: connection_complete(MBX_CON_COMPLETE) callback is successful&lt;BR /&gt;2021-09-07T08:20:37.706-05:00&amp;gt; LVL:2 RC: 0 AGENT :mb_send_acknowledgement: {s_tag:0xf3bd5230345295f5} Sending ack.&lt;BR /&gt;2021-09-07T08:20:37.706-05:00&amp;gt; LVL:2 RC: 0 AGENT :sSERVER_SESSION::send_message: {s_tag:0xf3bd5230345295f5} 8 bytes&lt;BR /&gt;2021-09-07T08:20:37.820-05:00&amp;gt; LVL:2 RC: 0 AGENT :mb_send_acknowledgement: {s_tag:0xf3bd5230345295f5} Succeeded to srvr0003&lt;/P&gt;</description>
      <pubDate>Tue, 14 Sep 2021 13:39:56 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/VMware-Horizon-Discussions/PCoIP-Session-Unexpectedly-Disconnects/m-p/2866797#M17353</guid>
      <dc:creator>cgronewold</dc:creator>
      <dc:date>2021-09-14T13:39:56Z</dc:date>
    </item>
    <item>
      <title>Re: PCoIP Session Unexpectedly Disconnects</title>
      <link>https://communities.vmware.com/t5/VMware-Horizon-Discussions/PCoIP-Session-Unexpectedly-Disconnects/m-p/2866616#M17351</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Horizon 7.13.0 build - 16962788, Horizon Agent Version&amp;nbsp;7.13.0-16975066&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 13 Sep 2021 13:34:57 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/VMware-Horizon-Discussions/PCoIP-Session-Unexpectedly-Disconnects/m-p/2866616#M17351</guid>
      <dc:creator>cgronewold</dc:creator>
      <dc:date>2021-09-13T13:34:57Z</dc:date>
    </item>
    <item>
      <title>Re: PCoIP Session Unexpectedly Disconnects</title>
      <link>https://communities.vmware.com/t5/VMware-Horizon-Discussions/PCoIP-Session-Unexpectedly-Disconnects/m-p/2866226#M17347</link>
      <description>&lt;P&gt;We have not tried without the ip phone but we have replaced the phone.&amp;nbsp; Everything has been replaced at this point with the exception of the monitors, keyboard, and mouse.&amp;nbsp; Could the monitors cause the issue?&amp;nbsp; If they had issues disconnecting from the machine.&lt;/P&gt;</description>
      <pubDate>Thu, 09 Sep 2021 19:36:53 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/VMware-Horizon-Discussions/PCoIP-Session-Unexpectedly-Disconnects/m-p/2866226#M17347</guid>
      <dc:creator>cgronewold</dc:creator>
      <dc:date>2021-09-09T19:36:53Z</dc:date>
    </item>
    <item>
      <title>PCoIP Session Unexpectedly Disconnects</title>
      <link>https://communities.vmware.com/t5/VMware-Horizon-Discussions/PCoIP-Session-Unexpectedly-Disconnects/m-p/2865771#M17345</link>
      <description>&lt;P&gt;We have a user that has their&amp;nbsp;&lt;SPAN&gt;PCoIP Session randomly disconnected.&amp;nbsp; It happens once a day, give or take, at random times.&amp;nbsp; We have replaced her thin client (10zig) and moved her to a different VM (W10).&amp;nbsp; The issue still persists.&amp;nbsp; Incase it was or is a hardware issue, we also replaced her IP phone (Cisco 7945), all patch cables (wall to phone, phone to 10zig), and moved her to another location so she is not plugged into the same port on the switch... It is only happening to 1 user..&amp;nbsp; It is happening when she is using the machine.&amp;nbsp; We are running Horizon&amp;nbsp;View 7.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;I can see in the logs when the issue starts but cannot narrow down what is causing it.&amp;nbsp; Any help would be appreciated.&lt;/P&gt;&lt;PRE&gt;021-09-07T08:20:00.094-05:00&amp;gt; LVL:1 RC:-504 MGMT_PCOIP_DATA :Unable to communicate with peer on PCoIP media channels (data manager ping timer expired)
2021-09-07T08:20:00.094-05:00&amp;gt; LVL:2 RC:   0 MGMT_PCOIP_DATA :mgmt_pcoip_data_set_media_activation: URBoIP is not used
2021-09-07T08:20:00.094-05:00&amp;gt; LVL:2 RC:   0          COMMON :SOCKET_TRACE: tera_sock_socket_close() closed socket 2084 - currently 0 sockets.
2021-09-07T08:20:00.094-05:00&amp;gt; LVL:2 RC:   0       MGMT_SSIG :Request to reset session (PRI: 0)
2021-09-07T08:20:00.094-05:00&amp;gt; LVL:2 RC:   0        MGMT_HDA :tera_mgmt_hda_reset: soft_hda_host_reset() called.
2021-09-07T08:20:00.094-05:00&amp;gt; LVL:2 RC:   0        MGMT_HDA :soft_hda_host thread exit
2021-09-07T08:20:00.095-05:00&amp;gt; LVL:2 RC:   0      MGMT_VCHAN :active_processing: Processing EVENT_VCHAN_RESET. [pri = 0]
2021-09-07T08:20:00.095-05:00&amp;gt; LVL:2 RC:   0      MGMT_VCHAN :app_reset: Session has been dropped. Forcing all channels to close!
2021-09-07T08:20:00.095-05:00&amp;gt; LVL:2 RC:   0      MGMT_VCHAN :Calling connect callback 0: event=CONN state=DISCONNECTED (null)
2021-09-07T08:20:00.095-05:00&amp;gt; LVL:1 RC:   0        MGMT_DDC :mgmt_ddc_fcc_callback: queuing TERA_MGMT_FCC_EVENT_RESET [pri=0]
2021-09-07T08:20:00.096-05:00&amp;gt; LVL:2 RC:   0      MGMT_VCHAN :Calling connect callback 1: event=CONN state=DISCONNECTED (null)
2021-09-07T08:20:00.099-05:00&amp;gt; LVL:2 RC:   0      MGMT_VCHAN :mgmt_vchan_transport_callback: queuing MGMT_VCHAN_TRASPORT_EVENT_RESET [pri=0]
2021-09-07T08:20:00.099-05:00&amp;gt; LVL:2 RC:   0      MGMT_VCHAN :reset_pending_processing: Processing EVENT_VCHAN_TRANSPORT_RESET. [pri = 0]
2021-09-07T08:20:01.114-05:00&amp;gt; LVL:2 RC:   0        MGMT_IMG :Image stats: Elapsed session time = 2477.27 seconds
2021-09-07T08:20:01.114-05:00&amp;gt; LVL:2 RC:   0        MGMT_IMG :Image stats [MBits/s]: Total=0.100961 Lossy=0.0165771 Lossless=0.0820489 Build=0.00604644 (Lossy 0.00233472) Cache=0.00939416
2021-09-07T08:20:01.114-05:00&amp;gt; LVL:2 RC:   0        MGMT_IMG :Image stats [MPPS]: Lossy=0.00640314 Txt=0.0426726 Bkgnd=0 Motion=0 TileCache=0.12246 - deprecated - values duplicated below
2021-09-07T08:20:01.114-05:00&amp;gt; LVL:2 RC:   0        MGMT_IMG :Image stats [MPPS]: Changed=0.162042     LS(txt+bkg)=0.0426726     LY(chg)=0.00640314     LY(bld)=0.00260432     LY(LS_res)=0 
2021-09-07T08:20:01.114-05:00&amp;gt; LVL:2 RC:   0        MGMT_IMG :Image stats [MPPS]: Motion=0     zero_offset_tile_cache_hits=0.0869115     offset_tile_cache_hits=0.035549     temporal_cache_hits=0
2021-09-07T08:20:01.114-05:00&amp;gt; LVL:2 RC:   0        MGMT_IMG :Image stats [MPPS]: LY_mec_restart=0.000179424     LY_txt_restart=0
2021-09-07T08:20:01.115-05:00&amp;gt; LVL:0 RC:   0    IMG_FRONTEND :close_displays: reset SVGADevTap.
2021-09-07T08:20:01.137-05:00&amp;gt; LVL:0 RC:   0          EXTERN :svga_devtap ==&amp;gt; svgadevtap: DisplayStop for ID 1, name \\.\DISPLAY1 
2021-09-07T08:20:01.137-05:00&amp;gt; LVL:0 RC:   0          EXTERN :svga_devtap ==&amp;gt; svgadevtap: DisplayStop ID 1 complete 
2021-09-07T08:20:01.137-05:00&amp;gt; LVL:0 RC:   0          EXTERN :svga_devtap ==&amp;gt; svgadevtap: DisplayCleanup ID 1 complete 
2021-09-07T08:20:01.137-05:00&amp;gt; LVL:0 RC:   0          EXTERN :svga_devtap ==&amp;gt; svgadevtap: DisplayStop for ID 2, name \\.\DISPLAY2 
2021-09-07T08:20:01.138-05:00&amp;gt; LVL:0 RC:   0          EXTERN :svga_devtap ==&amp;gt; svgadevtap: DisplayStop ID 2 complete 
2021-09-07T08:20:01.138-05:00&amp;gt; LVL:0 RC:   0          EXTERN :svga_devtap ==&amp;gt; svgadevtap: DisplayCleanup ID 2 complete 
2021-09-07T08:20:01.138-05:00&amp;gt; LVL:2 RC:   0        MGMT_IMG :CODEC: State change from CODEC_CFG_EXCHANGE to CODEC_DISABLED
2021-09-07T08:20:01.138-05:00&amp;gt; LVL:0 RC:   0        MGMT_IMG :mgmt_img_codec_reset: Detected System teardown.
2021-09-07T08:20:01.138-05:00&amp;gt; LVL:2 RC:   0        MGMT_IMG :CODEC: State change from CODEC_DISABLED to CODEC_DISABLED
2021-09-07T08:20:01.138-05:00&amp;gt; LVL:0 RC:   0        MGMT_IMG :mgmt_img_codec_reset: Detected System teardown.
2021-09-07T08:20:01.138-05:00&amp;gt; LVL:1 RC:   0           VGMAC :Stat frms: R=000000/000000/086852  T=005040/052363/027383 (A/I/O) Loss=0.00%/0.00% (R/T)
2021-09-07T08:20:01.138-05:00&amp;gt; LVL:2 RC:   0          COMMON :TERA_PCOIP: SESSION_EVENT=TERA_MGMT_SYS_SESS_EVENT_LOST, disconnect cause (0x0)
2021-09-07T08:20:01.138-05:00&amp;gt; LVL:2 RC:   0          SERVER :server main: cb_notify_session_status called (mask 0x80) with tera_disconnect_cause (0x0)
2021-09-07T08:20:01.138-05:00&amp;gt; LVL:2 RC:   0          SERVER :server main: TERA_MGMT_SYS_SESS_EVENT_LOST.&lt;/PRE&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 07 Sep 2021 19:23:29 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/VMware-Horizon-Discussions/PCoIP-Session-Unexpectedly-Disconnects/m-p/2865771#M17345</guid>
      <dc:creator>cgronewold</dc:creator>
      <dc:date>2021-09-07T19:23:29Z</dc:date>
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