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    <title>taylor_elvis Tracker</title>
    <link>https://communities.vmware.com/wbsdv95928/tracker</link>
    <description>taylor_elvis Tracker</description>
    <pubDate>Sat, 25 Nov 2023 06:03:50 GMT</pubDate>
    <dc:date>2023-11-25T06:03:50Z</dc:date>
    <item>
      <title>Re: Horizon Cloud - User support via Remote Desktop or any other connection protocol to provide supp</title>
      <link>https://communities.vmware.com/t5/Horizon-Cloud/Horizon-Cloud-User-support-via-Remote-Desktop-or-any-other/m-p/2871629#M196</link>
      <description>&lt;P&gt;Hey,&lt;/P&gt;&lt;P&gt;If you're using Windows 10 Multi-Session in Horizon Cloud on Azure - I don't think there's an official way to provide remote support. However, we've discovered a few different ways at our organization.&lt;/P&gt;&lt;P&gt;#1 you can configure remote assistance group policies to allow unsolicited assistance&lt;/P&gt;&lt;P&gt;#2 you can use the built in Quick Assist windows 10 app to provide remote support (this option requires the user to consent before remote control)&lt;/P&gt;&lt;P&gt;#3 you can create a batch script to utilize RDP session shadowing. With this option, you just enter the IP of the machine you want to shadow and then enter the session number of the user who you are wanting to assist. After this, you can remote support via RDP with or without consent from the user&lt;/P&gt;</description>
      <pubDate>Tue, 12 Oct 2021 19:01:06 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Cloud/Horizon-Cloud-User-support-via-Remote-Desktop-or-any-other/m-p/2871629#M196</guid>
      <dc:creator>taylor_elvis</dc:creator>
      <dc:date>2021-10-12T19:01:06Z</dc:date>
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