EdenZhao Tracker

Re: HTML drops connection

EdenZhao — Mon, 06 Jun 2022 01:06:27 GMT

Dear Reporter,

Could you help to check the "Connection Server Session Timeout" setting on Horizon Connection Server admin page?
We suggest it set to <20d to see whether we could bypass this issue.
https://docs.vmware.com/en/VMware-Horizon-7/7.13/horizon-console-administration/GUID-E2A7CA32-193D-43D9-B08E-DD20CAE9CA28.html

Also a related known issue:
https://kb.vmware.com/s/article/50113201#:~:text=Description%20%2D%20The%20period%20of%20time,of%20the%20user%20get%20disconnected.

Another related per pool setting:
https://docs.vmware.com/en/VMware-Horizon-7/7.13/virtual-desktops/GUID-0C422019-43C9-4B9C-9577-C4AAAACDE682.html

If the issue persistent, please contact support team with collected logs:
https://kb.vmware.com/s/article/81196
https://kb.vmware.com/s/article/1027744

Re: Horizon 2111.1 HTML Access Failing Internally

EdenZhao — Mon, 25 Apr 2022 05:37:58 GMT

Dear reporter,

For the encountered issue on Horizon HTML Access, could more information be provided for us to follow?

- Whether any of previous Horizon version works under the same Env configurations?

- Whether any other Horizon Clients(Window/Mac Client) works under the same Env configurations?

- Could you reach support team to open a support ticket for this issue? In the ticket, both detailed issue description and server&client logs would help us to understand the issue thus able to give suggestions

Re: Horizon HTML5 Smartcard (Cherry-Keyboard) not working

EdenZhao — Thu, 02 Dec 2021 04:24:33 GMT

Yes, It' not supported for Horizon HTML Access for now as SurajRoy shared, and there is no plan to support it in near future.
We have other Horizon Clients running on different platforms that can support SmartCard redirection for remote apps inside VDI, please check the docs accordingly.

If there is any blocker for using other Horizon Clients, and SmartCard with Horizon HTML Access must be used in the setup, please reach the support/sales team to get further assistants.

Re: ThinOS 9.1.3112 & onelogin Single Sign on and Horizon

EdenZhao — Fri, 30 Jul 2021 06:13:36 GMT

Hi 5Y54DMIN,

We failed to find record of similar issue in our bug system.

Below information would help us to understand the issue, thanks.

"This started on version 9.1.1131 with Horizon client 2006.8.0.0.16522670.42. As this version supports SSO"
1) Seems this issue is found as regression, i.e. worked well previously, but get broken after product version upgrade.
We know that 2006 is the version of Horizon Client, Could you provide more information about "version 9.1.1131"?

1.1) The product name and vendor name for "version 9.1.1131".
1.2) could more details provided for "As this version supports SSO"? any doc or guides would help to understand the background

2) From the description, seems the Horizon Client is launched by other component. Could more details of the Horizon Launching component be provided? It that component owned by VMware?

Re: Horizon apps cannot be dragged across screens on ChromeOS

EdenZhao — Thu, 29 Jul 2021 03:59:23 GMT

Hi Danielfk,

Thanks for reporting this issue, it a known limitation for Horizon Client for Chrome for app can only be displayed on 1 client monitor.
And we have related improvements in our dev queue.

Please check the client release note in Nov this year or Q1 in next year for whether the improvement is released.

Best Regards,

Eden

Re: Horizon VMware on Chromebook

EdenZhao — Thu, 06 May 2021 10:42:37 GMT

If VMware Horizon is used, there could be 3 types of clients working on Chromebook:

Client Name	Installed from	Multimon support	Doc
Horizon HTML Access	zero installation for client	2(1primary + 1extenal)	https://docs.vmware.com/en/VMware-Horizon-HTML-Access/2103/html-access-user/GUID-7DFCC72D-3599-4513-A734-D7FC6F787CEF.html
Horizon Client for Chrome	from Google Web Store	4(1 primary + 3 extenal)	https://docs.vmware.com/en/VMware-Horizon-Client-for-Chrome/2103/chrome-client-user/GUID-12035578-20C3-4DA5-BE37-CE79B92D233B.html
Horizon Client for Android	from Google Play Store		https://docs.vmware.com/en/VMware-Horizon-Client-for-Android/2103/horizon-client-android-installation/GUID-926E5CA8-6C40-45B4-AB31-6579F3906CDA.html

Re: Connect-HVServer report error among 3 tested brokers accessing from 2 tested clients

EdenZhao — Fri, 23 Jun 2017 09:19:48 GMT

typo:

view-vlsi.war is confirmed as packed under broker/webapps/

Connect-HVServer report error among 3 tested brokers accessing from 2 tested clients

EdenZhao — Fri, 23 Jun 2017 09:16:10 GMT

If I open powershell and enter:

Import-Module VMware.VimAutomation.HorizonView;

$hvServer = Connect-HVServer -Server BrokerAddr -User XX -Password XXX;

where BrokerAddr has been tried as domain name, localhost, IP.

All see "no endpoint listening at https://brokerAddr/view-vlsi.sdk that could accept this message" error

meanwhile the view and broker/admin page is usable and the view-vlsi.war is confirmed as unpacked under broker/web/.

And appli the possible fix of:

Set-PowerCLIConfiguration -Scope AllUsers -WebOperationTimeoutSeconds -1 -Confirm:$false

Set-powerCLIconfiguration -invalidcertificateAction Ignore (then accept by type 'Y')

p.s. after entering above 2 lines, if using "Get-powerCLIconfiguration | format-list", we can see the setting change has been adapted.

Any idea of what should I do to fix it?

connection server: 7.2.0-5680986

power-CLI: 6.5.1-5377412, where Horizonview component is 7.1.0 build 5307191