topic Re: Unlock Root account? in Skyline Community Discussions

Unlock Root account?

smoraneng — Mon, 13 Aug 2018 15:05:36 GMT

I am trying to log into my skyline collector, but the root account is locked due to failed login attempts, how do you go about unlocking the account?

Re: Unlock Root account?

Yuva_1990 — Mon, 13 Aug 2018 18:15:00 GMT

Hi,

To reset the root password, please follow

https://github.com/vmware/photon/blob/master/docs/photon-os-troubleshooting-guide.md#resetting-a-lost-root-password

Regards,

Yuvaraj

Skyline Support Moderator.

Re: Unlock Root account?

roydfreeman — Thu, 20 Dec 2018 15:59:03 GMT

Link doesn't work.

Re: Unlock Root account?

Yuva_1990 — Thu, 20 Dec 2018 16:04:25 GMT

Hi Royd,

Thanks for the response.Please find the below steps

To reset the root password:

Restart the Skyline appliance.
From the Console screen of the appliance when you see the PhotonOS splash screen press "e".
At the end of the PhotonOS boot command add "rw init=/bin/bash' "
Press F10 to access to the command prompt
Type "passwd" to set the root password
Type "reboot -f" to reboot the appliance

Regards,

Yuvaraj

Skyline Support Moderator

https://kb.vmware.com/s/article/52652

Re: Unlock Root account?

LeeLC — Tue, 26 Feb 2019 14:56:43 GMT

The line "rw init=/bin/bash' "

should be "rw init='/bin/bash' "

One missing quote would cause syntax error

Re: Unlock Root account?

bcbomb47 — Thu, 16 May 2019 21:43:21 GMT

I have locked out my root account "Account locked due to X failed logins"

I have used the information in KB52652 to reset the root password but it didn't unlock the account. Is there something else you need to do after resetting the password in order to unlock it?

VMware Knowledge Base

Re: Unlock Root account?

Aditya2018 — Thu, 16 May 2019 22:17:41 GMT

Hello,

The KB has the steps to reset the password, if the account is locked you will need to clear the lock after resetting the password.

Please run the following command after resetting the password on the shell:

/sbin/pam_tally2 -r -u root

Re: Unlock Root account?

florao — Sun, 23 Jul 2023 08:43:34 GMT

You can unlock it through the Root Master app...